For account enquiry, please update SmarTone CARE to the latest version
Please input the following information
Proceed the enquiry with the following username
Thank you for using S-Bots
To help us further improve, please give us your feedback.
If you would like us to contact you to follow up your feedback, please give us your contact information.

CHOOSE YOUR PLAN

4.5G FULL SPEED PLANS
5G FULL SPEED PLANS 4.5G FULL SPEED PLANS 4.5G BASIC PLANS 4.5G PLANS WITH PHONES
5G FULL SPEED PLAN 4.5G FULL SPEED PLAN 4.5G BASIC PLANS 4.5G PLANS WITH PHONES
Individual Family Viva 60+ SmarT Chillax Students Frequent Travellers Expats
Basic Unlimited Plan Viva 60+ Student Plan Voice Only

Exclusive Privileges

Promotional Offers

Port In Subscription Offer

Hottest Offers

More Data Options

Full Speed Local Data

4  GB

2 SIMs
+ Extra Data of Your Choicei
(4GB Local Data or 1.5GB Greater Bay Area Datav)
+ Choice to Upgrade to Unlimited Data*

HK$ 318
/Month

Unlimited

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

"Talk Freely Pack"∅
Unlimited Video Call Data for Zoom/ Teams and Unlimited Voice Minutes
(Value:HK$18/month)

Free Cloud Storage Manager

Free family-themed workshops

Free SmarTone Plus Membership

Promotional Offers

Hang Seng Credit Card customers can exclusively enjoy

up to HK$900 monthly fee rebate, up to HK$1,000 handset discount, instalment with no interest or handling fee and 12-month “Cyber & Voice Security” Bundle (Value: HK$432) upon plan subscription and flagship handset purchase + EXTRA 4GB Local Datai

OR

Free HK$600 monthly fee rebate + EXTRA 4GB Local Datai

OR

Free HK$600 handset & accessories discount + EXTRA 4GB Local Datai

OR

Hang Seng Credit Card customers can exclusively enjoy

up to HK$900 monthly fee rebate, up to HK$1,000 handset discount, instalment with no interest or handling fee and 12-month “Cyber & Voice Security” Bundle (Value: HK$432) upon plan subscription and flagship handset purchase + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

OR

Free HK$600 monthly fee rebate + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

OR

Free HK$600 handset & accessories discount + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

Port In Subscription Offer

FREE Mainland Mobile Number for the first 12 months

Hottest Offers
More Data Options

Upgrade to Unlimited Local Data*

+HK$178/Month

OR

Data Top-Up Fee

HK$50/1GB

(on 'Advise and Consent' basis)^

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Full Speed Local Data

6  GB

3 SIMs
+ Extra Data of Your Choicei
(6GB Local Data or 1.5GB Greater Bay Area Datav)
+ Choice to Upgrade to Unlimited Data*

HK$ 458
/Month

Unlimited

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

"Talk Freely Pack"∅
Unlimited Video Call Data for Zoom/ Teams and Unlimited Voice Minutes
(Value:HK$18/month)

Free Cloud Storage Manager

Free family-themed workshops

Free SmarTone Plus Membership

Promotional Offers

Hang Seng Credit Card customers can exclusively enjoy

up to HK$1,800 monthly fee rebate, up to HK$1,000 handset discount, instalment with no interest or handling fee and 12-month “Cyber & Voice Security” Bundle (Value: HK$432) upon plan subscription and flagship handset purchase + EXTRA 6GB Local Datai

OR

Free HK$1,500 monthly fee rebate + EXTRA 6GB Local Datai

OR

Free HK$1,500 handset & accessories discount + EXTRA 6GB Local Datai

OR

Hang Seng Credit Card customers can exclusively enjoy

up to HK$1,800 monthly fee rebate, up to HK$1,000 handset discount, instalment with no interest or handling fee and 12-month “Cyber & Voice Security” Bundle (Value: HK$432) upon plan subscription and flagship handset purchase + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

OR

Free HK$1,500 monthly fee rebate + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

OR

Free HK$1,500 handset & accessories discount + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

Port In Subscription Offer

FREE Mainland Mobile Number for the first 12 months

Hottest Offers
More Data Options

Upgrade to Unlimited Local Data*

+HK$198/Month‡

OR

Data Top-Up Fee

HK$50/1GB

(on 'Advise and Consent' basis)^

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Full Speed Local Data

10 GB + 10 GB

4 SIMs
+ Extra Data of Your Choicei
(3GB Local Data or 1.5GB Greater Bay Area Datav)
+ Choice to Upgrade to Unlimited Data*

HK$ 588
/Month

Unlimited

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

"Talk Freely Pack"∅
Unlimited Video Call Data for Zoom/ Teams and Unlimited Voice Minutes
(Value:HK$18/month)

Free Cloud Storage Manager

Free family-themed workshops

Free SmarTone Plus Membership

Promotional Offers

Hang Seng Credit Card customers can exclusively enjoy

up to HK$2,300 monthly fee rebate, up to HK$1,000 handset discount, instalment with no interest or handling fee and 12-month “Cyber & Voice Security” Bundle (Value: HK$432) upon plan subscription and flagship handset purchase + EXTRA 3GB Local Datai

OR

Free HK$2,000 monthly fee rebate + EXTRA 3GB Local Datai

OR

Free HK$2,000 handset & accessories discount + EXTRA 3GB Local Datai

OR

Hang Seng Credit Card customers can exclusively enjoy

up to HK$2,300 monthly fee rebate, up to HK$1,000 handset discount, instalment with no interest or handling fee and 12-month “Cyber & Voice Security” Bundle (Value: HK$432) upon plan subscription and flagship handset purchase + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

OR

Free HK$2,000 monthly fee rebate + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

OR

Free HK$2,000 handset & accessories discount + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

Port In Subscription Offer

FREE Mainland Mobile Number for the first 12 months

Hottest Offers
More Data Options

Upgrade to Unlimited Local Data*

+HK$178/Month‡

OR

Data Top-Up Fee

HK$50/1GB

(on 'Advise and Consent' basis)^

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Full Speed Local Data

20 GB + 20 GB

5 SIMs
+ Extra Data of Your Choicei
(3GB Local Data or 1.5GB Greater Bay Area Datav)
+ Choice to Upgrade to Unlimited Data*

HK$ 858
/Month

Unlimited

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

"Talk Freely Pack"∅
Unlimited Video Call Data for Zoom/ Teams and Unlimited Voice Minutes
(Value:HK$18/month)

Free Cloud Storage Manager

Free family-themed workshops

Free SmarTone Plus Membership

Promotional Offers

Hang Seng Credit Card customers can exclusively enjoy

up to HK$3,800 monthly fee rebate, up to HK$1,000 handset discount, instalment with no interest or handling fee and 12-month “Cyber & Voice Security” Bundle (Value: HK$432) upon plan subscription and flagship handset purchase + EXTRA 3GB Local Datai

OR

Free HK$3,500 monthly fee rebate + EXTRA 3GB Local Datai

OR

Free HK$3,500 handset & accessories discount + EXTRA 3GB Local Datai

OR

Hang Seng Credit Card customers can exclusively enjoy

up to HK$3,800 monthly fee rebate, up to HK$1,000 handset discount, instalment with no interest or handling fee and 12-month “Cyber & Voice Security” Bundle (Value: HK$432) upon plan subscription and flagship handset purchase + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

OR

Free HK$3,500 monthly fee rebate + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

OR

Free HK$3,500 handset & accessories discount + EXTRA 1.5GB Greater Bay Area Datav (Mainland China and Macau)

Port In Subscription Offer

FREE Mainland Mobile Number for the first 12 months

Hottest Offers
More Data Options

Upgrade to Unlimited Local Data*

+HK$108/Month‡

OR

Data Top-Up Fee

HK$50/2GB

(on 'Advise and Consent' basis)^

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Why Family Plan?

Multiple devices
in one plan
Share data freely
with your family
Your Needs
Your Choice
Learn More

Why SmarTone?

SmarTone introducing 5S - an innovative new standard in telecommunications that goes beyond speed to enhance every customer's total mobile experience with peace of mind and caring services.
Speed | Stability | Seamlessness
Our Powerful Network brings you a fast and unlimited mobile experience
Security
We offer comprehensive mobile protection for your total peace of mind
Service
We provide the personal and attentive service you deserve

  • (Applicable to designated 5G service plan) “Up to $1,300 / $800 Monthly Fee Rebate” means the Customers can enjoy the total amount of $1,000 / $500 Monthly Fee Rebate Subscription Offer respectively and Extra $300 Monthly Fee Rebate Offer upon a designated 5G service plan (80GB / 15GB) contract subscription respectively with a designated handset purchase with designated value under the Hang Seng Credit Card Customers Offers. (Applicable to designated 4.5G service plan) “Up to $1,740 / $900 / $1,800 / $2,300 / $3,800 Monthly Fee Rebate” means the Customers can enjoy the total amount of $1,440 / $600 / $1,500 / $2,000 / $3,500 Monthly Fee Rebate Subscription Offer respectively and Extra $300 Monthly Fee Rebate Offer upon a designated SuperCare Smartphone Plan (6GB) / SuperCare Family Plan (4GB / 6GB / 10GB / 20GB) contract subscription respectively with a designated handset purchase with designated value under the Hang Seng Credit Card Customers Offers.

  • "Up to $1,000 Handset Discount" is calculated based on Customer purchases a iPhone 12 Pro Max (512GB) (Recommended Retail Price: $11,899) at Special Handset Price $10,870 under the Hang Seng Credit Card Customers Offers.

  • Customers can enjoy Extra Local Data offer or Greater Bay Area Data (Mainland China & Macau) offer per month within the contract period upon a designated service plan contract subscription.

  • For subscription of designated SuperCare Family Plan, all mobile numbers under the designated Family plan will entitle Free Greater Bay Area Data Service with extra China and Macau data usage (1.5GB/month) within contract period. Greater Bay Area Data Service and free extra China and Macau data usage will be cancelled after the contract expire.

  • 'Advise and Consent' basis: At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance. Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an 'Advise & Consent' mechanism for the purchase of top-up data.

  • Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.

  • The special monthly fee HK$198 / HK$178/ HK$108 is calculated based on the original monthly fee HK$238 for Choice to Upgrade Unlimited Data, after a contract bonus of HK$40/HK$60/HK$130 per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.

  • (If applicable) Port In Subscription Offer: The customer can enjoy Easy number service per month in first 12-month during contract period when he/she successfully port-in from other mobile operators. Each service plan contract is entitled to this offer once only. At the end of the free service period for Easy number service, unless the customer gives not less than 30 days prior notice to terminate the service, the Company will continue to provide the service and the customer will be charged at the prevailing rate.

    Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.

    Other services included: 500 Intra SMS, voicemail, call forwarding, caller number display, call waiting and conference call.

    SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.

  • Customers can enjoy $6,500 Handset and Accessories Credit Offer to purchase designated handset within the contract period upon a contract subscription of a designated SIM Only SuperCare Family Plan (20GB) and purchase a designated handset at the prevailing Recommended Retail Price at the same time.

  • "Subscribe Now, Fully Pay Later" as Pending Port-in Rebate Offer：

    • Upon a contract subscription of a designated SuperCare Family Plan (6GB/10GB/20GB), each pending port-in/pending activated secondary SIM card can enjoy $100 monthly rebate for the first 6 bill months upon service activation.
    • The number of pending port-in/pending activated secondary SIM card for the rebate offer is: 1 SIM card (applicable to SuperCare Family Plan 6GB), 2 SIM cards (applicable to SuperCare Family Plan 10GB); 3 SIM cards (applicable to SuperCare Family Plan 20GB).
    • The number of rebate is at maximum 6 installments only. The amount and number of the rebate depend on the service plan selected at the time of subscription and the number of pending port-in/pending activated Secondary SIM card per month for the first 6 bill months.
    • If Secondary SIM card is successfully port-in/activated, its pending port-in rebate will be forfeited in the next bill month.
    • At the end of the rebate, the Company will continue to provide the service and charge the customer the service fee of the Plan selected at the time of subscription, regardless whether the Secondary SIM card(s) is successfully port-in/activated after the first 6 bill months.
    • The Customer shall not be entitled to the Rebate or any balance thereof if change to new service plan. The Rebate cannot be exchanged for cash.

  • For coverage details please click here.

  • The Talk Freely Pack Service Plan includes unlimited local voice minutes and unlimited local data usage. The unlimited data usage under the Talk Freely Pack Service Plan is only applicable to the local data usage incurred by the designated apps on smartphone. Data usage incurred by apps download and software update are excluded. When the monthly local data allowance of the designated service plan has been fully consumed and the data service is suspended, the unlimited data usage under the Talk Freely Pack Service Plan will also be suspended until next bill month and will only be resumed once the Customer purchases data top-up options. For any Customer who subscribes the Specified Service Plan with a designated data speed, when monthly local data usage reaches the specified data usage under the Specified Service Plan, local data service of the Specified Service Plan and the Talk Freely Pack Service Plan continues but data speed will be at up to the designated data speed under the Specified Service Plan, data service experience may be affected.

    Talk Freely Pack Service Rebate: Subscription to Talk Freely Pack is required within the contract period. Customer can enjoy a monthly rebate for Talk Freely Pack under a designated Plan, the amount of rebate is based on the monthly service charge at the time of service subscription. The rebate on the first bill month and/or the last bill month will be credited on a pro-rate basis based on the number of days of usage during the bill cycle (If applicable). The rebate amount in a bill month will not be greater than the monthly service charge. At the end of the rebate period, the prevailing comparable service will be charged if the customer continues to use the service. (The free offer is only applicable to designated plan contract subscription)

  • “Hong Kong’s First and Only” means SmarTone is the only service provider that offers these promotions dedicated to Hang Seng Credit Card Customers.

  • To borrow or not to borrow? Borrow only if you can repay!

Smartphone Subscription:
  • Only applicable to new customers / existing customers with a new subscription or designated existing customers. A designated service plan with 24-month/30-month contract subscription and an admin fee of HK$18 per month are required.
  • Customers can enjoy Extra Double-up Local Data, Extra Local Data offer or Greater Bay Area Data (Mainland China and Macau) and Handset & Accessories Credit Offer within the contract period upon a contract subscription.
  • An advance payment of monthly fee and admin fee are required. The number of months of an advance payment, the extra data and/or free offers and/or the value of the premium depend on the contract subscription selected.
  • Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract offers.
  • The above offers will be forfeited if the customer changes to other service plans, and the Company has the right to charge the full amount of the gift without prior notice.
SuperCare Family Plan:
  • All local data and voice usage will be shared between all SIM Cards under the plan. The accumulated usage of all SIM Cards will be counted towards the usage of the plan.
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Intra SMS is text SMS sent within Hong Kong to SmarTone customers and is subject to a monthly quota of 500 Intra SMS units ("Quota"). If the usage exceeds the Quota, the thereafter charge is HK$0.3 per Intra SMS; charge per Inter-network SMS is HK$0.6. Each SMS is calculated on 160 English characters or 70 Chinese characters basis. If your message exceeds this limitation, it will be transmitted in form of multiple SMS.
  • Roaming charge and standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • SIM only SuperCare Family Plans are not applicable to 2G phones / connected devices or any phones / connected devices which has manually opted for 2G network. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Plans cannot be used in conjunction with Multi-SIM and Tag-On SIM Plans.
  • If the registered mobile number of the plan is terminated/disconnected or changes to a non-specified plan for whatever reason, all SIMs under the plan will be terminated automatically at the same time.
  • Subject to relevant terms and conditions. Please refer to T&C-T314 for details.
Hang Seng Credit Card Customers Offers:
  • The promotion period is from 23 October 2020 to 31 January 2021, both dates inclusive ("Promotion Period") (unless otherwise specified).
  • (Applicable to designated 5G service plan) Only applicable to new customers whose identity document (HKID or passport no.) has not subscribed any postpaid mobile service in the past 3 months. (Applicable to designated 4.5G service plan) Only applicable to new customers / existing customers with a new subscription or designated existing customers. A designated service plan with 24-month contract subscription and an admin fee of $18 per month are required.
  • The Offers are applicable to Hang Seng Bank Limited ("Hang Seng") Customers who hold Hang Seng Credit Card, Affinity Card, Business Card or Corporate Card (“Eligible Credit Cards”), and not applicable to Hang Seng Renminbi Credit Card and UnionPay RMB Diamond Commercial Card, USD Visa Gold Card, e-shopping MasterCard, Spending Card and Private Label Card.
  • Eligible Credit Card Cardholder shall be the subscriber who joins the Offers ("Customer").
  • Upon the subscription of the designated service plan contract via SmarTone Stores or SmarTone Online Store, Customers are required to pay the monthly fee and related service fee per month within the contract period through Autopay set up with Eligible Credit Cards, and then settle the payment of the designated handset with the same Eligible Credit Cards in order to enjoy the Offers.
  • During the promotion period, Customers can enjoy Offer 1, Offer 2 and Offer 3 upon a designated service plan contract subscription with a designated handset purchase.
  • Offer 1: Special Handset Price for designated handsets: Upon the contract subscription of the designated 5G Plans, Family SIM Only Plans and SuperCare SIM Only Plans, Customers can enjoy Special Handset Price for designated handset purchase. Customers shall have the options to settle the payment of the Special Handset Price by one-off transaction or 0% interest rate instalment plan without handling charge. Each designated contract subscription is entitled to one handset only. Customers who purchase the designated handsets can enjoy 12 months' Upgraded Back-to-Front “SmarTone Screen Replace™” for free.
  • Offer 2: Up to $300 Monthly Fee Rebate: Upon the contract subscription of the designated 5G Plans, Family SIM Only Plans and SuperCare SIM Only Plan (6GB), Customers can enjoy up to $300 Monthly Fee Rebate Offer with the designated handset purchased in Offer 1. Customers can enjoy $300 / $200 Monthly Fee Rebate Offer with the Special Handset Price for each designated handset purchased in Offer 1 at $9,000 or above / between $6,000 to $8,999 respectively. Offer 2 is not applicable to any split transactions on designated handset purchased. Customers are required to activate the designated service plan on or before 28 Feb 2021. The rebate ($100 per month X 3 or 2 monthly bills) will be credited to the Customer’s mobile service plan starting from May 2021 within the contract period, upon the qualified transaction validated by Hang Seng and the Company. Such Customer’s account and credit card account should remain valid and in good standing when the relevant rebate is credited. Offer 2 is subject to a quota and only available on a first-come-first-served basis and while stocks last.
  • Offer 3: Free 12-month SmarTone "Cyber & Voice Security" Bundle (Value: $432): Upon the contract subscription of the designated 5G Plans, Family SIM Only Plans and SuperCare SIM Only Plans with the designated handset purchased in Offer 1, Customers can enjoy 12-month SmarTone “Cyber & Voice Security” Bundle for free. The service includes Call Guard, Norton Security and Norton Secure VPN (1 Device) services. The rebate ($36 per month X 12 monthly bills) will be credited to the Customer’s mobile service plan starting from the purchase of the designated handset in Offer 1. At the end of the rebate period, the Customer will be charged at the prevailing original monthly fee of the service if the Customer continues to use the service. Unless otherwise specified by the Customer at least 30 days before the free period expired, the service contract will be automatically extended at the prevailing service plan for successive periods of Term.
  • The available designated handset models, the Special Handset Price and the designated service plan subscription contract will be updated and amended from time to time. Please ask our store assistants for details.
  • The Offers depend on the contract subscription selected.
  • Each designated contract subscription is entitled to the Hang Seng Credit Card Customers Offers once only, and entitled to one handset only.
  • The above offers will be forfeited without any compensation if (i) the Customers discontinue to use Eligible Credit Cards for Autopay after enjoying the offers or if the Customers change to other service plans; or (ii) the Customers terminate the contract and/or Eligible Credit Cards account during the committed contract period; and the Company and Hang Seng have the right to charge the full amount of the offers already enjoyed without prior notice.
  • The Company reserves the right to make an alternative offer of equivalent or approximate value.
  • The Offers are not transferable, and cannot be redeemed or exchanged for cash, other products or discounts, and cannot be used in conjunction with other promotional offers, discounts, coupons, cash coupons or other subscription / re-contract offers (unless otherwise specified).
  • Hang Seng and the Company reserve the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • Subject to relevant terms and conditions, please visit smartone.com/hk/iPhone12HASE/en or ask our store assistants for details.
Extra Double-up Local Data Offer:
  • Only available to customers who subscribe to the designated SuperCare Family Plan.
  • Customers can enjoy extra double-up local data within the contract period. The extra local data is equivalent to the local data allowance of the service plan at the time of subscription. The extra local data under this offer will be forfeited if the Customer changes to other service plans.
  • The extra local data cannot be used in conjunction with DataRoam Plan.
  • Each service plan is entitled to the offer once only.
Extra Local Data Offer:
  • Only available to customers who subscribe to the designated service plan contract subscription.
  • The service plan included 0.5GB Greater Bay Area Data Service per month. (Applicable to designated SuperCare Plan)
  • The extra local data under this offer will be forfeited if the Customer changes to other service plans.
  • The extra local data cannot be used in conjunction with DataRoam Plan.
  • Each service plan is entitled to the offer once only.
Greater Bay Area Data Service (SuperCare Family Plan):
  • (If applicable) Specific customer can enjoy extra China and Macau data usage of the Greater Bay Area Data Service during contract period. Extra China and Macau data usage of the Greater Bay Area Data Service can be shared in China and Macau. Any balance of unused extra China and Macau data usage cannot be carried forward and will be voided at the end of each month.
  • On subscription of the Greater Bay Area Data Service, monthly data allowance of Greater Bay Area Data Service data can be shared in China and Macau.
  • If Primary SIM Card customer subscribe the Greater Bay Area Data Service, all mobile numbers under the designated Family plan should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click  here  for details of Virtual WiFi Egg. Please click here for details of "Upgraded" Roaming Data Day Plan.
  • To use the Greater Bay Area Data Service when travelling in China and Macau, the Customer should turn on data roaming via 'Settings' on his/her phone.
  • When the Customer is within the location of China and Macau and if the Customer's accumulated Greater Bay Area Data Service data usage exceeds monthly data allowance, the China Macau data service will be charged automatically by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • When the Customer apply Greater Bay Area Easy Pack or China Macau Data Pack Services Plan ("additional service plan") at the same time, Virtual WiFi Egg and "Upgraded" Roaming Data Day Plan are not applicable if the Customer is within the location of China and Macau; the arrangement of thereafter China Macau data usage and charges will same as the default data top-up option of additional service plan. When the Customer’s accumulated China Macau data usage exceeds the Greater Bay Area Data Service monthly data allowance, (If applicable) extra monthly allowance, additional service plan monthly allowance and (If applicable) purchased top-up usage, China Macau data service will be suspended temporarily. At that time the Customer will be notified by the top-up SMS of additional service plan, which also specified the top-up charges, he/ she may reply to the SMS to purchase a top-up of China Macau data service.
  • When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • Greater Bay Area Data Service is only available to Primary SIM Card to subscribe. All mobile numbers under the designated Family plan can enjoy the Greater Bay Area Data Service monthly allowance and (if applicable) the extra monthly allowance upon subscription of the Primary SIM Card.
  • If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Data Service, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I041 for details.
FUP Unlimited Data (Applicable to Designated SuperCare Family Plans):
  • Customers can opt for FUP Unlimited Data with monthly fee subscription upon contract subscription of a designated SuperCare Family Plan.
  • FUP unlimited data usage will be shared between all SIM Cards under the Specified Service Plan. The contract end date will be the same as the designated SuperCare Family Plan.
  • FUP Unlimited Data cannot be used in conjunction with DataRoam Plan, 10GB Add-on Local Data Plan, Multi-SIM Monthly Plan and Tag-On SIM Plan.
  • Free WiFi service:
    1. Free WiFi service is available to customer who has subscribed to a designated FUP Unlimited Data Plan.
    2. Only applicable to customer with the Primary SIM card. The customer with the Primary SIM card of the Specified Service Plan is required to register for WiFi service.
    3. Free WiFi service will be terminated if the Customer changes to other service plan.
    4. Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
    5. WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
    6. WiFi User Guide
    7.  WiFi FAQ
  • FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions).
  • Subject to relevant terms and conditions. Please refer to T&C-T313 for details.
Monthly Fee Rebate:
  • The amount of the monthly fee rebate depends on the contract term of subscription selected.
  • Total monthly fee rebate will be credited to the customer monthly during the Term of designated 4.5G SuperCare Smartphone Plan/ designated 4.5G SuperCare Family Plan/ designated 5G Service Plan according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement).
  • Total monthly fee rebate/ remaining monthly fee rebate will be forfeited if the customer changes /upgrade to other service plans, The remaining credit amount cannot be exchanged for cash or refund.
Handset and Accessories Credit Offer:
  • Customer can enjoy Handset and Accessories Credit Offer once upon a contract subscription of a designated SIM Only SuperCare Smartphone Plan / a designated SIM Only SuperCare Family Plan.
  • The value of the Handset and Accessories Credit Offer depends on the contract subscription selected.
  • Only applicable to the purchase of designated smartphones, accessories and phone protection services at the Company's stores.
  • Customer is required to purchase designated smartphones, accessories and phone protection services at the prevailing Recommended Retail Price.
  • The credit is valid for 365 days from the date of contract subscription. Customer can use the credit offer over the validity period, please ask our store assistant for credit remaining amount. Any unused credit will be forfeited upon expiry.
  • The remaining credit amount cannot be exchanged for cash or refund.
  • Each designated contract subscription is entitled to the credit offer once.
  • This offer cannot be used in conjunction with any other credit offer.
  • Customers who purchase the designated smartphones / smartwatchs can enjoy 12 months' SmarTone Screen Replace™ for free.
  • The available smartphones, accessories and handset protection service will be updated and amended from time to time. Please ask our store assistants for details.
12-month “Cyber & Voice Security” Bundle
  • The Service is only available for existing customers who subscribe to the Company's designated mobile service plan subscription. Each subscription can enjoy the free offer once only.
  • Customer shall not be entitled to the rebate amount or any balance thereof if change to other service/ cancel this service; The rebate amount cannot be exchanged for cash.
  • Monthly fee rebate offer cannot be used in conjunction with other offers.
  • Unless otherwise specified by the Customer before the Term expired, the Term will be automatically extended at the prevailing service plan for successive periods of Term.
  • Customer need to complete the installation of "Norton Family, Norton Security and Norton Security & Norton Secure VPN" service according to the instruction provided.
  • "Norton Family, Norton Security and Norton Security & Norton Secure VPN" service is provided by NortonLifeLock Inc. The service may change without any prior notice. The use of service is subject to NortonLifeLock Inc.'s terms and conditions. The Company makes no representation or guarantee as to the quality and availability of the products, services (including but not limited to any fees, expenses, losses and damages incurred from or caused by using "Norton Family, Norton Security and Norton Security & Norton Secure VPN" service. For details of "Norton Family, Norton Security and Norton Security & Norton Secure VPN" service's terms and conditions, please click here.
  • Subject to relevant terms and conditions. Please refer to T&C-V139 .
Upgraded Back-to-Front “SmarTone Screen Replace™:
  • Upon accidental physical damage of the smartphone screen and/or its attached LCD panel and/or back cover, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel and/or back cover repair or replacement, once only within the first 12 months from the effective date of Screen Replace.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel and/or back cover and excludes any other repair and refurbishment of any other component or the handset itself. For smartphone manufacturer or its authorised repair centre that offer a handset replacement as the only option for repair, SmarTone may at its discretion reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time. SmarTone has the right to make the final decision in relation to the reimbursement.
  • Subject to relevant terms and conditions. Please refer to T&C-V133 for details.
Easy Number Service:
  • Easy Number is only available for customers who have subscribed to the Company's monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
  • Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans of the Service, while each SmarTone mobile phone number registering with the same HKID holder can subscribe to one Standard Plan only. Each Standard Plan will be allocated one China mobile phone number. If a Customer registers more than 3 Standard Plans for this Service, SmarTone reserves the right to terminate the oversubscribed plan(s) and its China mobile number.
  • The Customer must agree with the arrangement of Registration of True Identity Information of users for China mobile numbers. For details, please refer to the relevant Terms and Conditions of this Service.
  • Subject to relevant terms and conditions. Please refer to T&C-V126 for details.
Talk Freely Pack Service:
  • Only available to customer who has subscribed to a designated Service Plan.
  • The available designated apps will be updated and amended from time to time. Please ask our store assistants or visit the Company website for details.
  • The designated apps are provided by a third supplier. The content and the settings of those apps may change from time to time without any notice. The Company makes no representation or guarantee as to the quality and availability of the services or information provided by the third suppliers.
  • The Talk Freely Pack Service Plan does not include the subscription fee and other items / service purchased by the designated apps.
  • (If applicable) Upon the subscription of the designated Family Service Plan / designated 5G service plan with the Talk Freely Pack Service Plan, all mobile numbers under the Plan can enjoy the Talk Freely Pack Service.
  • The local data speed under the Talk Freely Pack Service Plan follows the Specified Service Plan subscribed by the Customer.
  • For any Customer who subscribes the Specified Service Plan with a designated data speed, when monthly local data usage reaches the specified data usage under the Specified Service Plan, local data service of the Specified Service Plan and the Talk Freely Pack Service Plan continues but data speed will be at up to the designated data speed under the Specified Service Plan, data service experience may be affected.
  • Subject to relevant terms and conditions. Please refer to T&C-T340 for details.
SmarTone Plus membership & privilege:
  • Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership and the membership offered depends on the service plan selected. Membership period of designated membership tier will be 13 months.
  • For members who have met the qualifying spending level during the eligible spending period, their membership will be renewed or upgraded.
  • Fixed-term contract is required for designated membership tier.
  • SmarTone Mobile Communications Limited may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice.
  • Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.
RoamFlex Data Pass service plan:
  • The Customer shall use the RoamFlex Data Pass with Term total 24 months. The Term shall start from the service effective date.
  • On subscription of the RoamFlex Data Pass service plan, roaming data allowance and top-up of RoamFlex Data Pass data purchased under the RoamFlex Data Pass service plan within the contract period can be shared in designated destinations.
  • Unless otherwise specified by the Customer before the Term expired, the Term will be automatically extended at the prevailing service plan for successive periods of Term. The same terms and conditions of this service shall apply unless otherwise stated. The said automatic extension is subject to the final and absolute discretion of the Company at any times.
  • The Customer who subscribe RoamFlex Data Pass should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click here for details of Virtual WiFi Egg. Please click here for details of "Upgraded" Roaming Data Day Plan.
  • (Applicable to Family Plan/ Designated 5G Service Plan) If the Customer of the Primary SIM Card subscribes the RoamFlex Data Pass, all mobile numbers under the designated Family plan/ designated 5G Service Plan should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time.
  • The remaining data entitlement of the RoamFlex Data Pass will be automatically forfeited after the Term expired. The new data allowance within contract period of RoamFlex Data Pass will be provided after the new Term / extended Term effective.
  • When the Customer is within the location of designated destinations and if the Customer’s accumulated RoamFlex Data Pass usage exceeds roaming data allowance within contract period and (if applicable) top-up of RoamFlex Data Pass data purchased, the Customer will be charged the original day plan price of Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer and according to the destination(s) for the thereafter roaming data usage.
  • When the Customer is within the location of any of the overseas destinations other than designated destinations, the daily roaming data usage will be charged with the original day plan price of Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer and according to the destination(s).
  • RoamFlex Data Pass cannot be subscribed in conjunction with China Macau Data Pack or Greater Bay Area Easy Pack.
  • (Applicable to Family Plan/ Designated 5G Service Plan) RoamFlex Data Pass is only available to Primary SIM Card. All mobile numbers under the designated Family plan/ designated 5G Service Plan can enjoy the roaming data allowance within contract period under RoamFlex Data Pass upon subscription of the Primary SIM Card.
  • (If applicable) If the Customer purchased more than one Roaming Data Pass for different group destinations, deduction on usage of roaming data shall follow the following deduction sequence:
    • 1) Roaming data allowance under service plan (DataRoam Service/ Greater Bay Area Data Service/ ExtraCare Bay Area Plan/ SuperCare Bay Area/ Asia/ Worldwide Plan);
    • 2) RoamFlex Data Pass roaming data allowance;
    • 3) Roaming Data Pass (by daily);
    • 4) Data Roaming Dollars.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I044 for details.
General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.