icon_alert Created with Sketch. For account enquiry, please update SmarTone CARE to the latest version
Please input the following information
Proceed the enquiry with the following username
Thank you for using S-Bots
To help us further improve, please give us your feedback.
If you would like us to contact you to follow up your feedback, please give us your contact information.

CHOOSE YOUR PLAN

4.5G FULL SPEED PLANS
4.5G FULL SPEED PLANS 4.5G BASIC PLANS 4.5G PLANS WITH PHONES
4.5G FULL SPEED PLAN 4.5G BASIC PLANS 4.5G PLANS WITH PHONES
Individual Family Viva 60+ SmarT Chillax Students Frequent Travellers Expats
Basic Unlimited Plan Student Plan Voice Only

Exclusive Privileges

Promotional Offers

Credit Card Offer

Apps & Services Offers

Data top-up options

6GB Data Sharing

2 Destinations

Hong Kong + Macau

HK$ 316
/Month

4000

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

Free SmarTone Plus Membership

 

Promotional Offers
Credit Card Offer
Apps & Services Offers

FREE

Connecting Tone

OR

FREE

30 minutes' 001 IDD service

Data top-up options

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$68/month℧

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$38/month℧

6GB Data Sharing

3 Destinations

Hong Kong + Macau
+ Mainland China/ Taiwan/ Japan/ Singapore

HK$ 416
/Month

4000

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

Free SmarTone Plus Membership

50% off “Upgraded” Roaming Data Day Plan

Promotional Offers
Credit Card Offer
Apps & Services Offers

FREE

Connecting Tone

OR

FREE

30 minutes' 001 IDD service

Data top-up options

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$68/month℧

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$38/month℧

6GB Data Sharing

6 Destinations

Hong Kong + Mainland China
+ Macau + Taiwan + Japan + Singapore

HK$ 436
/Month

4000

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

Free SmarTone Plus Membership

50% off “Upgraded” Roaming Data Day Plan

Promotional Offers
Credit Card Offer
Apps & Services Offers

FREE

Connecting Tone

OR

FREE

30 minutes' 001 IDD service

Data top-up options

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$68/month℧

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$38/month℧

Why SmarTone?

SmarTone introducing 5S - an innovative new standard in telecommunications that goes beyond speed to enhance every customer's total mobile experience with peace of mind and caring services.
Speed | Stability | Seamlessness
Our Powerful Network brings you a fast and unlimited mobile experience
Security
We offer comprehensive mobile protection for your total peace of mind
Service
We provide the personal and attentive service you deserve

  • For subscription of DataRoam Plan at a monthly fee of HK$436, customer is required to subscribe to a SIM Only SuperCare Smartphone Plan (6GB) and a DataRoam x6 Service at a monthly fee of HK$138 at the same time. 

  • For subscription of DataRoam Plan at a monthly fee of HK$416, customer is required to subscribe to a SIM Only SuperCare Smartphone Plan (6GB) and a DataRoam x3 Service at a monthly fee of HK$118 at the same time. 

  • For subscription of DataRoam Plan at a monthly fee of HK$316, customer is required to subscribe to a SIM Only SuperCare Smartphone Plan (6GB) and a DataRoam x2 Service at a monthly fee of HK$18 at the same time. 

  • 30 minutes' free 001 IDD service per month is only applicable to calls from Hong Kong to China.

  • For coverage details please click here.

  • The monthly fee HK$38 / HK$68 is calculated based on the original monthly fee HK$48 / HK$78, after a rebate of HK$10 / HK$10 per month has been given to the customer within contract period (The rebate is not applicable to Family Service Plan). Please click here for details of RoamFlex Data Pass service plan.

DataRoam Service:
  • HK$118 / HK$138 DataRoam Service is only available to customer who has subscribed to a designated SuperCare Smartphone Plan (6GB) and U Plan3.
  • HK$18 DataRoam Service is only available to customer who has subscribed to a designated SuperCare Smartphone Plan (1GB data or above).
  • HK$36 / HK$236 / HK$276 DataRoam Service is only available to customer who has subscribed to a designated SuperCare Family Plan.
  • Customer opting for DataRoam Service, the contract end date will be the same as the subscribed designated Plan.
  • The monthly data allowance and top-up data purchased under the designated Plan can be shared in Hong Kong, Macau and other designated overseas destinations. While the monthly local voice minutes allowance and additional local voice minutes purchased under the designated Plan can be shared in Hong Kong and Macau for receiving calls from anywhere and local outgoing calls in the same designation.
  • For HK$118 / HK$236 DataRoam Service, the additional destination selected by the Customer cannot be changed during the contract period.
  • The customer who subscribes DataRoam Service should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. To use DataRoam Service when travelling, the customer should turn on data roaming via 'Settings' on his/her phone.
  • When the customer is within the location of any of the overseas destinations which cover the selected DataRoam Service and if the customer’s accumulated data usage exceeds monthly data allowance and top-up data purchased (if applicable) under the designated Plan, the daily thereafter roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
  • (If applicable) For any Customer who subscribes FUP Unlimited Data Plan and DataRoam Service, FUP Unlimited Data usage applies to local (Hong Kong) use only. When the Customer is within the location of any of the overseas destinations which cover the selected DataRoam Service and if the Customer’s accumulated data usage exceeds monthly data allowance under the designated Plan, the daily thereafter roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
  • Customer can enjoy “Upgraded” Roaming Data Day Plan at 50% off on fixed daily rate (based on original price) upon the subscription of HK$118 / HK$138/ HK$236/ HK$276 DataRoam Service. The offer cannot be used in conjunction with other offers. The fixed daily rate will be adjusted from HK$138 (China/Macau) or HK$198 (other destinations) to HK$69 or HK$99 respectively for roaming data each day, HK$60 credit for local outgoing calls within same city and free global travel insurance. A daily rate of only HK$34 (original at HK$68) is applied when you start to use roaming data after 18:00 (local time) in the visited destination (excluding the HK$60 credit for local outgoing calls within same city). Charge is levied daily on a per roaming destinations basis. Please click here for details.
  • All mobile numbers under the SuperCare Family plan can enjoy “Upgraded” Roaming Data Day Plan at 50% off on fixed daily rate (based on original price) upon the subscription ofHK$236/ HK$276 DataRoam Service.
  • Please click here for details of Virtual WiFi Egg.
  • DataRoam Service  cannot be used in conjunction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan.
  • Flexi Switch is not applicable for this Plan.
  • (If applicable) Any free bonus local data offered to an existing contract of a service number under the service plan will be forfeited upon DataRoam Service subscription. The forfeited data will not be refunded or replenished to the Customer. 
  • (If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will firstly be deducted with the use of Virtual WiFi Egg.
  • (If applicable) Any free day entitlement of “Upgraded” Roaming Data Day Plan offered to an existing contract of a service number under the service plan will firstly be deducted with the use of “Upgraded” Roaming Data Day Plan.
  • (If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to “Upgraded” Roaming Data Day Plan upon DataRoam Service subscription. The forfeited free day entitlement will not be refunded or replenished to the Customer.
  • (If applicable) Any free day entitlement of “Upgraded” Roaming Data Day Plan offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to Virtual WiFi Egg upon DataRoam Service  subscription. The forfeited free day entitlement will not be refunded or replenished to the Customer.
  • The Company has the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T286  for details.
Free 30 minutes of 001 IDD:
  • Free 30 minutes of 001 IDD is only available during the DataRoam Service period, and the IDD minutes only apply to voice calls made by 001 IDD in Hong Kong to the normal fixed and mobile numbers in China. But excludes voice calls made to the infoline numbers and satellite numbers.
  • Customer must apply 001 IDD to enjoy the 30 free minutes of IDD.
  • Unused free minute(s) cannot be carried forwarded and will be cancelled on bill date.
  • Free 001 IDD minutes will be given on pro-rata basis from service activation date to 1st bill date, and free 30 minutes IDD will be given in the following bills.
  • Under the SuperCare Family Plan, other than the Primary Sim Card user, Secondary SIM Cards are not eligible to enjoy the free offer.
  • Please click here for details.
Free Connecting Tone Service:
  • Free Connecting Tone Service is only available during the DataRoam Service period.
  • Service includes 1 connecting tone change per month. For additional change, HK$5 per tone change will apply.
  • Browsing Connecting Tone content or sampling music tracks will incur data. It will be deducted from relevant subscribed service plans and charged at the applicable thereafter fee. Alternatively, it will be charged based on standard data charges.
  • Customer with Connecting Tone and Connecting Tone Channel subscription are not eligible to enjoy the free offer.
  • Under the SuperCare Family Plan, other than the Primary Sim Card user, Secondary SIM Cards are not eligible to enjoy the free offer.
  • Please click here for details.
SmarTone Plus membership & privilege:
  • Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership. The membership offered depends on the service plan selected.
  • Fixed-term contract is required for designated membership tier.
  • SmarTone Mobile Communication Limited may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice.
  • Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.
RoamFlex Data Pass service plan:
  • The Customer shall use the RoamFlex Data Pass with Term total 24 months. The Term shall start from the service effective date.
  • On subscription of the RoamFlex Data Pass service plan, roaming data allowance and top-up of RoamFlex Data Pass data purchased under the RoamFlex Data Pass service plan within the contract period can be shared in designated destinations.
  • Unless otherwise specified by the Customer before the Term expired, the Term will be automatically extended at the prevailing service plan for successive periods of Term. The same terms and conditions of this service shall apply unless otherwise stated. The said automatic extension is subject to the final and absolute discretion of the Company at any times.
  • The Customer who subscribe RoamFlex Data Pass should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click here for details of Virtual WiFi Egg. Please click here for details of "Upgraded" Roaming Data Day Plan.
  • (Applicable to Family Plan) If the Customer of the Primary SIM Card subscribes the RoamFlex Data Pass, all mobile numbers under the designated Family plan should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time.
  • The remaining data entitlement of the RoamFlex Data Pass will be automatically forfeited after the Term expired. The new data allowance within contract period of RoamFlex Data Pass will be provided after the new Term / extended Term effective.
  • When the Customer is within the location of designated destinations and if the Customer’s accumulated RoamFlex Data Pass usage exceeds roaming data allowance within contract period and (if applicable) top-up of RoamFlex Data Pass data purchased, the Customer will be charged the original day plan price of Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer and according to the destination(s) for the thereafter roaming data usage.
  • When the Customer is within the location of any of the overseas destinations other than designated destinations, the daily roaming data usage will be charged with the original day plan price of Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer and according to the destination(s).
  • RoamFlex Data Pass cannot be subscribed in conjunction with China Macau Data Pack or Greater Bay Area Easy Pack.
  • (Applicable to Family Plan) RoamFlex Data Pass is only available to Primary SIM Card. All mobile numbers under the designated Family plan can enjoy the roaming data allowance within contract period under RoamFlex Data Pass upon subscription of the Primary SIM Card.
  • (If applicable) If the Customer purchased more than one Roaming Data Pass for different group destinations, deduction on usage of roaming data shall follow the following deduction sequence:
    • 1) Roaming data allowance under service plan (DataRoam Service/ Greater Bay Area Data Service/ ExtraCare Bay Area Plan/ SuperCare Bay Area/ Asia/ Worldwide Plan);
    • 2) RoamFlex Data Pass roaming data allowance;
    • 3) Roaming Data Pass (by daily);
    • 4) Data Roaming Dollars.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I044 for details.
General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • Subject to relevant terms and conditions. Please refer to T&C-01 for details