Frequent Travellers 4.5G Full Speed Plans

Why SmarTone?

SmarTone introducing 5S - an innovative new standard in telecommunications that goes beyond speed to enhance every customer's total mobile experience with peace of mind and caring services.

Speed | Stability | Seamlessness

Our Powerful Network brings you a fast and unlimited mobile experience

Security

We offer comprehensive mobile protection for your total peace of mind

Service

We provide the personal and attentive service you deserve

For subscription of Services Plans at a monthly fee of HK$228/ HK$298/ HK$438, China and Macau data usage of the Greater Bay Area Data Service is calculated based on the usage of the designated monthly service plan with Greater Bay Area Data Service (0.5GB/ 0.5GB/ 0.5GB per month) and on the extra China and Macau data usage of the Greater Bay Area Data Service (0.5GB/ 2GB/ 3.5GB per month) during contract period. After the contract expire, the extra China and Macau data usage of the Greater Bay Area Data Service will be canceled.
‘Advise and Consent’ basis: At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance. Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an “Advise & Consent” mechanism for the purchase of top-up data.
Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.
The special monthly fee HK$58 is calculated based on the original monthly fee HK$168 for Upgrade to Unlimited Local Data, after a contract bonus of HK$110 per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.
(If applicable) Port In Subscription Offer: The customer can enjoy Easy number service per month in first 12-month during contract period when he/she successfully port-in from other mobile operators. Each service plan contract is entitled to this offer once only. At the end of the free service period for Easy number service, unless the customer gives not less than 30 days prior notice to terminate the service, the Company will continue to provide the service and the customer will be charged at the prevailing rate.

Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.

Other services included: Intra SMS, voicemail, call forwarding, caller number display, call waiting and conference call.

SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.

Terms and Conditions for this Service

Flagship Subscription Offer

Only applicable to new customers / existing customers with a new subscription or designated existing customers. A designated service plan with 24-month contract subscription and an admin fee of HK$18 per month are required.
Customer can enjoy Double-up Local Data Offer within the contract period upon a contract subscription of a designated SIM-Only SuperCare Smartphone Plan.
Customer can enjoy Greater Bay Area Data within the contract period upon a contract subscription of a designated SIM-Only SuperCare Smartphone Plan (4GB/6GB/10GB).
Customer can enjoy Handset and Accessories Credit Offer once, on top of Double-up Local Data Offer and Greater Bay Area Data within the contract period upon a contract subscription of a designated SIM-Only SuperCare Smartphone Plan (6GB/10GB).
Each contract subscription is entitled to designated premium once only. The extra data and/or the value of the premium depends on the contract subscription selected.
The gifts are available while stocks last. The Company reserves the right to offer an alternative gift of equivalent or approximate value.
If the customers change to other service plans after enjoying the gift(s), the Company has the right to charge the full amount of the gift without prior notice.
Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
Flexi–switch is not eligible for this offer.

SuperCare Smartphone Plans:

Customers are required to pay an admin fee of HK$18/month.
Additional voice minutes charge HK$0.9/min.
Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
All SIM only SuperCare Smartphone Plans are not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
Subject to relevant terms and conditions. Please refer to T&C-T263 for details.

Extra Double-up Local Data Offer:

Only available to customers who subscribe to the designated SuperCare Smartphone Plan.
Customers can enjoy extra double-up local data within the contract period. The extra local data is equivalent to the local data allowance of the service plan at the time of subscription. The extra local data under this offer will be forfeited if the Customer changes to other service plans.
The extra local data cannot be used in conjunction with DataRoam Plan.
Each service plan is entitled to the offer once only.

Greater Bay Area Data Service:

(If applicable) Specific customer can enjoy extra China and Macau data usage of the Greater Bay Area Data Service during contract period. Extra China and Macau data usage of the Greater Bay Area Data Service can be shared in China and Macau. Any balance of unused extra China and Macau data usage cannot be carried forward and will be voided at the end of each month.
On subscription of the Greater Bay Area Data Service, monthly data allowance of Greater Bay Area Data Service data can be shared in China and Macau.
The Customer who subscribe Greater Bay Area Data Service should also activate Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan at the same time. Please click here details of Virtual WiFi Egg. Please click here for details of "Upgraded" Roaming Data Day Plan.
To use the Greater Bay Area Data Service when travelling in China and Macau, the Customer should turn on data roaming via 'Settings' on his / her phone.
When the Customer is within the location of China and Macau and if the Customer's accumulated Greater Bay Area Data Service data usage exceeds monthly data allowance, the China Macau data service will be charged automatically by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
When the Customer apply Greater Bay Area Easy Pack or China Macau Data Pack Services Plan ("additional service plan") at the same time, Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable if the Customer is within the location of China and Macau; the arrangement of thereafter China Macau data usage and charges will same as the default data top-up option of additional service plan. When the Customer’s accumulated China Macau data usage exceeds the Greater Bay Area Data Service monthly data allowance, (If applicable) extra monthly allowance, additional service plan monthly allowance and (If applicable) purchased top-up usage, China Macau data service will be suspended temporarily. At that time the Customer will be notified by the top-up SMS of additional service plan, which also specified the top-up charges, he/ she may reply to the SMS to purchase a top-up of China Macau data service
When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
Greater Bay Area Data Service cannot be used in conjunction with specified DataRoam services.
If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Data Service, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I037 for details.

FUP Unlimited Data :

Only available to customers who have subscribed to a designated SIM Only SuperCare Smartphone Plan (6GB/10GB).
Customers opting for FUP Unlimited Data, the contract end date will be the same as the SIM Only SuperCare Smartphone Plan.
FUP Unlimited Data cannot be used in conjuction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan.
Free WiFi service:
1. Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.
2. Free WiFi service will be terminated if the Customer changes to other service plan.
3. Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
4. WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limitedin Hong Kong only.
5. WiFi User Guide
6. WiFi FAQ
FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
Subject to relevant terms and conditions. Please refer to T&C-T249 for details.

Handset and Accessories Credit Offer

Customer can enjoy HK$800 Handset and Accessories Credit Offer once upon a contract subscription to a designated SIM-Only SuperCare Smartphone Plan(6GB/10GB).
An advance payment of two-month monthly fee and an admin fee of the service plan contract are required.
Only applicable to the purchase of designated handset and accessories at the Company’s stores.
Customer is required to purchase designated smartphones and accessories at the prevailing Recommended Retail Price.
The credit is valid for 90 days from the date of contract subscription. The credit is limited to one transaction only within the validity period; any unused credit will be forfeited upon expiry.
The remaining credit amount cannot be exchanged for cash or refund.
Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
The available handset and accessories will be updated and amended from time to time. For details, please ask our store assistants.

Easy Number Service:

Easy Number is only available for customers who have subscribed to the Company's monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans of the Service, while each SmarTone mobile phone number registering with the same HKID holder can subscribe to one Standard Plan only. Each Standard Plan will be allocated one China mobile phone number. If a Customer registers more than 3 Standard Plans for this Service, SmarTone reserves the right to terminate the oversubscribed plan(s) and its China mobile number.
The Customer must agree with the arrangement of Registration of True Identity Information of users for China mobile numbers. For details, please refer to the relevant Terms and Conditions of this Service.
Subject to relevant terms and conditions. Please refer to T&C-V126 for details.

Data Upgrade Choice:

Only available to customers who have subscribed to a designated SuperCare Smartphone Plan (6GB or above) and FUP Unlimited Data Plan.
Customers opting for Data Upgrade Choice Plan, including the local data entitlement of the SuperCare Smartphone Plan, the total local data entitlement would not be less than 30GB per month.
The contract end date of Data Upgrade Choice Plan will be the same as the FUP Unlimited Data Plan. At the end of contract, unless customer gives not less than 30 days prior notice to terminate the service, we will continue to provide the service and customer will be charged at the prevailing monthly fee of Data Upgrade Choice Plan.
If customer terminates Data Upgrade Choice Plan or FUP Unlimited Data Plan within the contract of Data Upgrade Choice Plan, customer shall pay us liquidated damages of the corresponding service(s).
Data Upgrade Choice Plan cannot be used in conjunction with Multi-SIM, Tag-On SIM Plans and other Add-on Local Data Plan.
Subject to relevant terms and conditions. Please refer to T&C-T322 for details.

SmarTone Screen Replace™:

Upon accidental physical damage of the smartphone screen and/or its attached LCD panel, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel repair or replacement, once only within the first 12 months from the effective date of Screen Replace.
A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$350. Or paying a fee of HK$450 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100, other smartphones please refer to T&C-V099.

SmarTone Plus membership:

Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership. The membership offered depends on the service plan selected.
Fixed-term contract is required.
SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.

General Terms and Conditions

Customers cannot enjoy this offer in conjunction with other offers.
This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
Subject to relevant terms and conditions.
The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

For subscription of designated SuperCare Family Plan, the Primary SIM Card will entitle Free Greater Bay Area Data Service with extra China and Macau data usage of the Greater Bay Area Data Service (1.5GB/month) within contract period. Greater Bay Area Data Service and free extra China and Macau data usage of the Greater Bay Area Data Service will be canceled after the contract expire.
‘Advise and Consent’ basis: At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance. Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an “Advise & Consent” mechanism for the purchase of top-up data.
Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.
The special monthly fee HK$198 / HK$178/ HK$108 is calculated based on the original monthly fee HK$238 for Choice to Upgrade Unlimited Data, after a contract bonus of HK$40/HK$60/HK$130 per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.
(If applicable) Port In Subscription Offer: The customer can enjoy Easy number service per month in first 12-month during contract period when he/she successfully port-in from other mobile operators. Each service plan contract is entitled to this offer once only. At the end of the free service period for Easy number service, unless the customer gives not less than 30 days prior notice to terminate the service, the Company will continue to provide the service and the customer will be charged at the prevailing rate.

Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.

Other services included: Intra SMS, voicemail, call forwarding, caller number display, call waiting and conference call.

SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.

Terms and Conditions for this Service

Flagship Subscription Offer

Only applicable to new customers / existing customers with a new subscription or designated existing customers. A designated service plan with 24-month contract subscription and an admin fee of HK$18 per month are required.
Customer can enjoy Handset and Accessories Credit Offer once, on top of Double-up Local Data Offer or Greater Bay Area Data within the contract period upon a contract subscription of a designated SIM-Only SuperCare Family Plan (4GB/6GB).
Customer can enjoy Handset and Accessories Credit Offer once, on top of Double-up Local Data Offer and Greater Bay Area Data within the contract period upon a contract subscription of a designated SIM-Only SuperCare Family Plan (10GB/20GB).
Each contract subscription is entitled to designated premium once only. The extra data and/or the value of the premium depends on the contract subscription selected.
The gifts are available while stocks last. The Company reserves the right to offer an alternative gift of equivalent or approximate value.
If the customers change to other service plans after enjoying the gift(s), the Company has the right to charge the full amount of the gift without prior notice.
Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
Flexi–switch is not eligible for this offer.

SuperCare Family Plan

All local data and voice usage will be shared between all SIM Cards under the plan. The accumulated usage of all SIM Cards will be counted towards the usage of the plan.
Customers are required to pay an admin fee of HK$18/month.
Additional voice minutes charge HK$0.9/min.
Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
Roaming charge and standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
SIM only SuperCare Family Plans are not applicable to 2G phones / connected devices or any phones / connected devices which has manually opted for 2G network. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
Plans cannot be used in conjunction with Multi-SIM and Tag-On SIM Plans.
If the registered mobile number of the plan is terminated/disconnected or changes to a non-specified plan for whatever reason, all SIMs under the plan will be terminated automatically at the same time.
Subject to relevant terms and conditions. Please refer to T&C-T314 for details.

Extra Double-up Local Data Offer:

Only available to customers who subscribe to the designated SuperCare Family Plan.
Customers can enjoy extra double-up local data within the contract period. The extra local data is equivalent to the local data allowance of the service plan at the time of subscription. The extra local data under this offer will be forfeited if the Customer changes to other service plans.
The extra local data cannot be used in conjunction with DataRoam Plan.
Each service plan is entitled to the offer once only.

Greater Bay Area Data Service:

(If applicable) Specific customer can enjoy extra China and Macau data usage of the Greater Bay Area Data Service during contract period. Extra China and Macau data usage of the Greater Bay Area Data Service can be shared in China and Macau. Any balance of unused extra China and Macau data usage cannot be carried forward and will be voided at the end of each month.
On subscription of the Greater Bay Area Data Service, monthly data allowance of Greater Bay Area Data Service data can be shared in China and Macau.
The Customer who subscribe Greater Bay Area Data Service should also activate Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan at the same time. Please click here details of Virtual WiFi Egg. Please click here for details of “Upgraded” Roaming Data Day Plan.
To use the Greater Bay Area Data Service when travelling in China and Macau, the Customer should turn on data roaming via 'Settings' on his/her phone.
When the Customer is within the location of China and Macau and if the Customer's accumulated Greater Bay Area Data Service data usage exceeds monthly data allowance, the China Macau data service will be charged automatically by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
When the Customer apply Greater Bay Area Easy Pack or China Macau Data Pack Services Plan ("additional service plan") at the same time, Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable if the Customer is within the location of China and Macau; the arrangement of thereafter China Macau data usage and charges will same as the default data top-up option of additional service plan. When the Customer’s accumulated China Macau data usage exceeds the Greater Bay Area Data Service monthly data allowance, (If applicable) extra monthly allowance, additional service plan monthly allowance and (If applicable) purchased top-up usage, China Macau data service will be suspended temporarily. At that time the Customer will be notified by the top-up SMS of additional service plan, which also specified the top-up charges, he/ she may reply to the SMS to purchase a top-up of China Macau data service.
When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
Greater Bay Area Data Service cannot be used in conjunction with specified DataRoam services.
If SuperCare Family Plan customers subscribe Greater Bay Area Data Service, the monthly data allowance of Greater Bay Area Data Service and top-up of Greater Bay Area Data Service data purchased is only allowed to the Primary SIM Card Number but no other mobile numbers under the same plan.
If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Data Service, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I037 for details.

FUP Unlimited Data (Applicable to Designated SuperCare Family Plans)

Customers can opt for FUP Unlimited Data with monthly fee subscription upon contract subscription of a designated SuperCare Family Plan.
FUP unlimited data usage will be shared between all SIM Cards under the Specified Service Plan. The contract end date will be the same as the designated SuperCare Family Plan.
FUP Unlimited Data cannot be used in conjunction with DataRoam Plan, 10GB Add-on Local Data Plan, Multi-SIM Monthly Plan and Tag-On SIM Plan.
Free WiFi service:
1. Free WiFi service is available to customer who has subscribed to a designated FUP Unlimited Data Plan.
2. Only applicable to customer with the Primary SIM card. The customer with the Primary SIM card of the Specified Service Plan is required to register for WiFi service.
3. Free WiFi service will be terminated if the Customer changes to other service plan.
4. Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
5. WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
6. WiFi User Guide
7. WiFi FAQ
FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions).
Subject to relevant terms and conditions. Please refer to T&C-T313 for details.

Handset and Accessories Credit Offer

Customer can enjoy HK$1,000 Handset and Accessories Credit Offer once upon a contract subscription to a designated SIM-Only SuperCare Family Plan(4GB/6GB).
Customer can enjoy HK$1,500 Handset and Accessories Credit Offer once upon a contract subscription to a designated SIM-Only SuperCare Family Plan(10GB/20GB).
An advance payment of two-month monthly fee and an admin fee of the service plan contract are required.
Only applicable to the purchase of designated handset and accessories at the Company’s stores.
Customer is required to purchase designated smartphones and accessories at the prevailing Recommended Retail Price.
The credit is valid for 90 days from the date of contract subscription. The credit is limited to one transaction only within the validity period; any unused credit will be forfeited upon expiry.
The remaining credit amount cannot be exchanged for cash or refund.
Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
The available handset and accessories will be updated and amended from time to time. For details, please ask our store assistants.

Easy Number Service:

Easy Number is only available for customers who have subscribed to the Company's monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans of the Service, while each SmarTone mobile phone number registering with the same HKID holder can subscribe to one Standard Plan only. Each Standard Plan will be allocated one China mobile phone number. If a Customer registers more than 3 Standard Plans for this Service, SmarTone reserves the right to terminate the oversubscribed plan(s) and its China mobile number.
The Customer must agree with the arrangement of Registration of True Identity Information of users for China mobile numbers. For details, please refer to the relevant Terms and Conditions of this Service.
Subject to relevant terms and conditions. Please refer to T&C-V126 for details.

SmarTone Screen Replace™:

Upon accidental physical damage of the smartphone screen and/or its attached LCD panel, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel repair or replacement, once only within the first 12 months from the effective date of Screen Replace.
A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$350. Or paying a fee of HK$450 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100, other smartphones please refer to T&C-V099.

SmarTone Plus membership:

Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership. The membership offered depends on the service plan selected.
Fixed-term contract is required.
SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.

General Terms and Conditions

Customers cannot enjoy this offer in conjunction with other offers.
This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
Subject to relevant terms and conditions.
The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.
At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance.
During the contract period, the unlimited data usage under "Anytime Music" / "Anytime Video" is only applicable to the local data usage incurred by listening to music and watching videos within the designated music streaming apps / video apps on smartphone. Data usage incurred by apps download, software update, account registration and login, advertisement, upload and live video, non-video/music contents (including but not limited to the text, images, header files, app analytics, using in- app location based features, and any video/music streamed over VPN) within the designated apps are excluded. When the monthly local data allowance of the plan has been fully consumed and the data service is suspended, the "Anytime Music" / "Anytime Video" service will also be suspended until next bill month and will only be resumed once the customer purchases data top-up options.
Free for "Anytime Music" is calculated based on the original monthly fee HK$88, after a contract bonus of HK$88 per month has been given to the customer within the contract period; while the special monthly fee HK$48 of "Anytime Video" is calculated based on the original monthly fee HK$88, after a contract bonus of HK$40 per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.
Fixed-Term contract is not required for JOOX; customers are required to pay service fee monthly. Total rebate period of this offer is 24 months. The special monthly fee HK$31.8 is calculated based on the original monthly fee HK$49 for JOOX, after a rebate of HK$17.2 per month has been given to the customer. At the end of the rebate period, the customer will be charged at the prevailing original monthly fee of the service if the customer continues to use the service.
Fixed-Term contract is not required for KKBOX; customers are required to pay service fee monthly. Total rebate period of this offer is 24 months. The special monthly fee HK$24.5 is calculated based on the original monthly fee HK$49 for KKBOX, after a rebate of HK$24.5 per month has been given to the customer. At the end of the rebate period, the customer will be charged at the prevailing original monthly fee of the service if the customer continues to use the service.
Actual customer internet experience for 4.5G can vary due to factors such as the relative position between you and the base station, the download server source, Internet traffic conditions, the number of users, users' devices and other factors that may arise.
The special monthly fee HK$128 is calculated based on the original monthly fee HK$298 for U Plan Lite, after a rebate of HK$170 per month has been given to the customer. At the end of the rebate period, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.
The special monthly fee HK$100 is calculated based on the original monthly fee HK$168 for FUP Unlimited Data, after a rebate of HK$68 per month has been given to the customer. At the end of the contract, unless the customer gives not less than 30 days prior notice to terminate the service, the Company will continue to provide the service and the customer will be charged at the prevailing monthly fee of FUP Unlimited Data.
24 months contract period is required, total rebate period of this offer is 24 months.
Flexi-switch lets you change your plan once after you’ve signed up. Please click here to learn more.
The monthly fee HK$108/ HK$36 is calculated based on the original monthly fee HK$216 / HK$72, after a rebate of HK$108/ HK$36 per month has been given to the customer within contract period.

Terms and Conditions for this Service

U Plan Lite:

Applicant must be aged 18 to 25 or above and a full-time student of designated post-secondary education institutions. Designated post-secondary education institutions include accredited universities in Hong Kong, Caritas Institute of Higher Education, Caritas Bianchi College of Careers, Centennial College, Chu Hai College of High Education, Gratia Christian College, Hang Seng Management College, HKCT Institute of Higher Education, Hong Kong College of Technology, HKU SPACE, Hong Kong Nang Yan College of Higher Education, Tung Wah College, Vocational Training Council or Hong Kong Academy for Performing Arts. Also applicable to applicant aged 18 to 25 with valid overseas post-secondary education institutions student ID card. Each HKID no. or Passport no. can only subscribe to the U Plan once.
Customers are required to pay an admin fee of HK$18/month.
Call duration is rounded up to full units for computation purposes. Each full unit is based on a per minute airtime.
Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
U Plan Lite is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
Subject to relevant terms and conditions. Please refer to T&C-T287 for details.

FUP Unlimited Data :

Only available to customers who have subscribed to U Plan Lite.
Customers opting for FUP Unlimited Data, the contract end date will be the same as the U Plan Lite.
FUP Unlimited Data cannot be used in conjuction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan.
Free WiFi service:
i) Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.

ii) Free WiFi service will be terminated if the Customer changes to other service plan.

iii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.

iv) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.

v) WiFi User Guide

vi) WiFi FAQ
FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
Subject to relevant terms and conditions. Please refer to T&C-T249 for details.

JOOX service:

This service can be used on smartphones running iOS 8.0 or above and Android™ 4.0 or above.
JOOX is owned and operated by Tencent Mobility Limited.
Subject to relevant terms and conditions. Please refer to T&C-V106 for details.

KKBOX service:

This service can be used on smartphones running iOS 8.0 or above and Android™ 4.0 or above.
KKBOX is owned and operated by KKBOX Hong Kong Limited.
Subject to relevant terms and conditions. Please refer to T&C-V090 for details.

Spotify service:

This service can be used on smartphones running iOS 9.0 or above and Android™ 4.0 or above.
Spotify is owned and operated by Spotify AB.
Subject to relevant terms and conditions. Please refer to T&C-V127 for details.

Flexi-switch For Designated Service Plans:

Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
(if applicable) FUP Unlimited Data Plan:
If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
(if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251 for details.

Data Upgrade Choice:

Only available to customers who have subscribed to a designated SuperCare Smartphone Plan (6GB or above) and FUP Unlimited Data Plan.
Customers opting for Data Upgrade Choice Plan, including the local data entitlement of the SuperCare Smartphone Plan, the total local data entitlement would not be less than 30GB per month.
The contract end date of Data Upgrade Choice Plan will be the same as the FUP Unlimited Data Plan. At the end of contract, unless customer gives not less than 30 days prior notice to terminate the service, we will continue to provide the service and customer will be charged at the prevailing monthly fee of Data Upgrade Choice Plan.
If customer terminates Data Upgrade Choice Plan or FUP Unlimited Data Plan within the contract of Data Upgrade Choice Plan, customer shall pay us liquidated damages of the corresponding service(s).
Data Upgrade Choice Plan cannot be used in conjunction with Multi-SIM, Tag-On SIM Plans and other Add-on Local Data Plan.
Subject to relevant terms and conditions. Please refer to T&C-T322 for details.

Anytime Music Service:

Only applicable to customer who has subscribed to the U Plan Lite with fixed term contract subscription.
Customer opting for "Anytime Music" service, the contract end date will be the same as the U Plan Lite.
The available designated music streaming apps will be updated and amended from time to time. Please ask our store assistants or visit the Company website for details.
The designated music streaming apps are provided by a third supplier. The content and the settings of those apps may change from time to time without any notice. The Company makes no representation or guarantee as to the quality and availability of the services or information provided by the third suppliers.
Subject to relevant terms and conditions. Please refer to T&C-T316 for details.

Anytime Video Service:

Only applicable to customer who has subscribed to the U Plan Lite with fixed term contract subscription.
Customer opting for "Anytime Video" service, the contract end date will be the same as the U Plan Lite.
The available designated video apps will be updated and amended from time to time. Please ask our store assistants or visit the Company website for details.
The designated video apps are provided by a third supplier. The content and the settings of those apps may change from time to time without any notice. The Company makes no representation or guarantee as to the quality and availability of the services or information provided by the third suppliers.
Subject to relevant terms and conditions. Please refer to T&C-T317 for details.

SmarTone Plus Membership:

Customers who subscribe or renew the designated mobile service plan will enjoy SmarTone Plus membership.
Designated mobile service plans include: 20GB SuperCare Family Plans; 20GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 10GB SuperCare Family Plans; 10GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Family Plans; 6GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Plans with add-on for DataRoam plan (3 destinations) or (6 destinations) or FUP unlimited data or 10GB add-on local data (including SuperCare Plans for Smartphones). Fixed-term contract are required for the above plans, customers opting for DataRoam Plan (2 destinations), (3 destinations) or (6 destinations), FUP unlimited data or 10GB add-on local data, the contract end date will be the same as the SuperCare Plans or SuperCare Family Plans; SuperCare Plan 1GB or 2GB or 6GB; SuperCare plan 1GB or 2.5GB or 6GB with add-on for DataRoam plan (2 destinations).
SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.

Greater Bay Area Easy Pack (Data top-up options) :

The monthly fee HK$108/ HK$278/ HK$36 / HK$98 is calculated based on the original monthly fee HK$216 / HK$556 / HK$72 / HK$196, after a rebate of HK$108/ HK$278/ HK$36 / HK$98 per month has been given to the customer within contract period.
On subscription of the Greater Bay Area Easy Pack, monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased can be shared in China and Macau.
Customer opting for Greater Bay Area Easy Pack, the contract end date will be the same as the subscribed designated Plan.
Greater Bay Area Easy Pack is only available for customers who have subscribed to the Company’s designated monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Greater Bay Area Easy Pack / 1 Greater Bay Area Easy Pack with SuperCare Family Plans only.
The customer will be entitled Free “Easy Number” Service within contract period at the time of contract effective date of Greater Bay Area Easy Pack. For details of “Easy Number” Service” and China Mobile Number Application Form, please click here.
Any unused top-up of Greater Bay Area Easy Pack-1.5GB Travel Savvy can be carried forward for free and can be used before the end of the next bill month.
The Customer who subscribe Greater Bay Area Easy Pack should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click here for details of Virtual WiFi Egg. Please click here for details of “Upgraded” Roaming Data Day Plan.
When the Customer is within the location of China and Macau and if the Customer’s accumulated Greater Bay Area Easy Pack data usage exceeds monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased (if applicable), the roaming data usage will be suspended automatically. Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable.
When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
Greater Bay Area Easy Pack cannot be subscribed in conjunction with DataRoam services and China Macau Data Pack.
Greater Bay Area Easy Pack cannot be subscribed separately in conjunction with “Easy number” Service.
Greater Bay Area Easy Pack with SuperCare Family Plans must subscribe with Primary SIM Card.
If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Easy Pack, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I035 for details.

General Terms and Conditions:

Customers cannot enjoy this offer in conjunction with other offers.
This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
Subject to relevant terms and conditions.
The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-01 for details

For subscription of DataRoam Plan at a monthly fee of HK$436, customer is required to subscribe to a SIM Only SuperCare Smartphone Plan (6GB) and a DataRoam x6 Service at a monthly fee of HK$138 at the same time.
For subscription of DataRoam Plan at a monthly fee of HK$416, customer is required to subscribe to a SIM Only SuperCare Smartphone Plan (6GB) and a DataRoam x3 Service at a monthly fee of HK$118 at the same time.
For subscription of DataRoam Plan at a monthly fee of HK$316, customer is required to subscribe to a SIM Only SuperCare Smartphone Plan (6GB) and a DataRoam x2 Service at a monthly fee of HK$18 at the same time.
30 minutes' free 001 IDD service per month is only applicable to calls from Hong Kong to China.

Terms and Conditions for this Service

DataRoam Service:

HK$118 / HK$138 DataRoam Service is only available to customer who has subscribed to a designated SuperCare Smartphone Plan (6GB) and U Plan3.
HK$18 DataRoam Service is only available to customer who has subscribed to a designated SuperCare Smartphone Plan (1GB data or above).
HK$36 / HK$236 / HK$276 DataRoam Service is only available to customer who has subscribed to a designated SuperCare Family Plan.
Customer opting for DataRoam Service, the contract end date will be the same as the subscribed designated Plan.
The monthly data allowance and top-up data purchased under the designated Plan can be shared in Hong Kong, Macau and other designated overseas destinations. While the monthly local voice minutes allowance and additional local voice minutes purchased under the designated Plan can be shared in Hong Kong and Macau for receiving calls from anywhere and local outgoing calls in the same designation.
For HK$118 / HK$236 DataRoam Service, the additional destination selected by the Customer cannot be changed during the contract period.
The customer who subscribes HK$18 / HK$36 DataRoam Service should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. While the customer who subscribes HK$118 / HK$138/ HK$236/ HK$276 DataRoam Service should also activate “Upgraded” Roaming Data Day Plan at the same time. To use DataRoam Service when travelling, the customer should turn on data roaming via 'Settings' on his/her phone.
When the customer is within the location of any of the overseas destinations which cover the selected DataRoam Service and if the customer’s accumulated data usage exceeds monthly data allowance and top-up data purchased (if applicable) under the designated Plan, the daily thereafter roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
(If applicable) For any Customer who subscribes FUP Unlimited Data Plan and DataRoam Service, FUP Unlimited Data usage applies to local (Hong Kong) use only. When the Customer is within the location of any of the overseas destinations which cover the selected DataRoam Service and if the Customer’s accumulated data usage exceeds monthly data allowance under the designated Plan, the daily thereafter roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
Customer can enjoy “Upgraded” Roaming Data Day Plan at 50% off on fixed daily rate (based on original price) upon the subscription of HK$118 / HK$138/ HK$236/ HK$276 DataRoam Service. The offer cannot be used in conjunction with other offers. The fixed daily rate will be adjusted from HK$138 (China/Macau) or HK$198 (other destinations) to HK$69 or HK$99 respectively for roaming data each day, HK$60 credit for local outgoing calls within same city and free global travel insurance. A daily rate of only HK$34 (original at HK$68) is applied when you start to use roaming data after 18:00 (local time) in the visited destination (excluding the HK$60 credit for local outgoing calls within same city). Charge is levied daily on a per roaming destinations basis. Please click here for details.
All mobile numbers under the SuperCare Family plan can enjoy “Upgraded” Roaming Data Day Plan at 50% off on fixed daily rate (based on original price) upon the subscription ofHK$236/ HK$276 DataRoam Service.
Please click here for details of Virtual WiFi Egg.
DataRoam Service cannot be used in conjunction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan.
Flexi Switch is not applicable for this Plan.
(If applicable) Any free bonus local data offered to an existing contract of a service number under the service plan will be forfeited upon DataRoam Service subscription. The forfeited data will not be refunded or replenished to the Customer.
(If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will firstly be deducted with the use of Virtual WiFi Egg.
(If applicable) Any free day entitlement of “Upgraded” Roaming Data Day Plan offered to an existing contract of a service number under the service plan will firstly be deducted with the use of “Upgraded” Roaming Data Day Plan.
(If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to “Upgraded” Roaming Data Day Plan upon DataRoam Service subscription. The forfeited free day entitlement will not be refunded or replenished to the Customer.
(If applicable) Any free day entitlement of “Upgraded” Roaming Data Day Plan offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to Virtual WiFi Egg upon DataRoam Service subscription. The forfeited free day entitlement will not be refunded or replenished to the Customer.
The Company has the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T286 for details.

Free 30 minutes of 001 IDD:

Free 30 minutes of 001 IDD is only available during the DataRoam Service period, and the IDD minutes only apply to voice calls made by 001 IDD in Hong Kong to the normal fixed and mobile numbers in China. But excludes voice calls made to the infoline numbers and satellite numbers.
Customer must apply 001 IDD to enjoy the 30 free minutes of IDD.
Unused free minute(s) cannot be carried forwarded and will be cancelled on bill date.
Free 001 IDD minutes will be given on pro-rata basis from service activation date to 1st bill date, and free 30 minutes IDD will be given in the following bills.
Under the SuperCare Family Plan, users of mobile numbers other than the user of the Registered Number are not eligible to enjoy the free offer.
Please click here for details.

Free Connecting Tone Service:

Free Connecting Tone Service is only available during the DataRoam Service period.
Service includes 1 connecting tone change per month. For additional change, HK$5 per tone change will apply.
Browsing Connecting Tone content or sampling music tracks will incur data. It will be deducted from relevant subscribed service plans and charged at the applicable thereafter fee. Alternatively, it will be charged based on standard data charges.
Customer with Connecting Tone and Connecting Tone Channel subscription are not eligible to enjoy the free offer.
Under the SuperCare Family Plan, users of mobile numbers other than the user of the Registered Number are not eligible to enjoy the free offer.
Please click here for details.

SmarTone Plus Membership:

Customers who subscribe or renew the designated mobile service plan will enjoy SmarTone Plus membership.
Designated mobile service plans include: 20GB SuperCare Family Plans; 20GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 10GB SuperCare Family Plans; 10GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Family Plans; 6GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Plans with add-on for DataRoam plan (3 destinations) or (6 destinations) or FUP unlimited data or 10GB add-on local data (including SuperCare Plans for Smartphones). Fixed-term contract are required for the above plans, customers opting for DataRoam Plan (2 destinations), (3 destinations) or (6 destinations), FUP unlimited data or 10GB add-on local data, the contract end date will be the same as the SuperCare Plans or SuperCare Family Plans; SuperCare Plan 1GB or 2GB or 6GB; SuperCare plan 1GB or 2.5GB or 6GB with add-on for DataRoam plan (2 destinations).
SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.

General Terms and Conditions:

Customers cannot enjoy this offer in conjunction with other offers.
This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
Subject to relevant terms and conditions.
The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-01 for details

Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.
The Account Owner is responsible for the specified service plan and has complete financial responsibility for the monthly bill of the specified service plan.
At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance.

Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an “Advise & Consent” mechanism for the purchase of top-up data.

Other services included: Intra SMS, voicemail, call forwarding, caller number display, call waiting and conference call.

SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.
Fixed-Term contract is not required; customers are required to pay service fee monthly.
Download, usage and content update of this service will incur data. It will be deducted from relevant subscribed service plans and charged at the applicable thereafter fee. Alternatively, it will be charged based on standard data charges.
Flexi-switch lets you change your plan once after you’ve signed up. Please click here to learn more.
The monthly fee HK$108/ HK$36 is calculated based on the original monthly fee HK$216 / HK$72, after a rebate of HK$108/ HK$36 per month has been given to the customer within contract period.

Terms and Conditions for this Service

Expat Plan︰

Customers are required to pay an admin fee of HK$18/month.
The customer shall use credit card autopay to settle the monthly service plan and related service fees. If the customer does not settle his monthly payment by credit card autopay, a deposit of HK$1,000 is required.
Call duration is rounded up to full units for computation purposes. Each full unit is based on a per minute airtime.
Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
Expat Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
Subject to relevant terms and conditions. Please refer to T&C-T318 for details.

Extra Local Data Offer:

Only available to customers who have subscribed to Expat Plan upon a 6-month contract subscription.
Customers can enjoy extra 4GB local data in the first 6 months’ bill within the contract period upon a contract subscription. The extra local data under this offer will be forfeited if the customer changes to other service plans.
The extra local data cannot be used in conjunction with DataRoam Service. The extra local data will be forfeited upon DataRoam Servicesubscription. The forfeited data will not be refunded or replenished to the customer.
Each service plan is entitled to the offer once only.
The offer cannot be exchanged for cash and cannot be used in conjunction with other offers.
Subject to relevant terms and conditions. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

Extra Add-on Data SIM Card Offer:

Only available to customers who have subscribed to Expat Plan.
Customers can opt for an Add-on Data SIM card for free. The Add-on Data SIM card does not include any data usage, and its data usage will be counted towards the usage of this Plan.
The Add-on Data SIM card does not provide any voice service.
If the Plan is terminated for whatever reason, the Add-on Data SIM card will be terminated automatically at the same time.
For Customers who opt for FUP Unlimited Data / 10GB Add-on Local Data / DataRoam Service, the data usage will also apply to the Add-on Data SIM card.
The extra local data usage will also apply to the Add-on Data SIM card.
Free intra SMS will also apply to the Add-on Data SIM card.
Subject to relevant terms and conditions. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

Free Service Offers:

Only available to customers who have subscribed to Expat Plan.
The free service offers are only applicable to the Primary SIM card of the Expat Plan only, it is not applicable to the Add-on Data SIM card under the same plan.
Subject to relevant terms and conditions. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
(1) 100 minutes of 001 IDD service per month:
- i) Total 100 free minutes of 001 IDD service per month and the IDD minutes only apply to voice calls made by 001 IDD in Hong Kong to the normal fixed and mobile numbers in China, USA, UK, Australia, Singapore, Japan, Taiwan, Malaysia, Macau, Canada, Thailand, South Korea, Philippines, France, India, Italy and Germany. But excludes voice calls made to the infoline numbers and satellite numbers.
- ii) The Customer must apply 001 IDD to enjoy the free minutes of IDD.
- iii) Unused free minute(s) cannot be carried forwarded and will be cancelled on bill date.
- iv) Free 001 IDD minutes will be given on pro-rata basis from service activation date to 1st bill date, and free 100 minutes IDD will be given in the following bills.
- v) Please click here for details of the service, terms and conditions.
(2) WiFi service:
- i) Free WiFi service will be terminated if the Customer changes to other service plan.
- ii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
- iii) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
- iv) WiFi User Guide
- v) WiFi FAQ
(3) Call Guard service:
- i) This service can be used on smartphones running iOS 5.1.1 or above, Android 2.2 or above, Windows Phone 7.5 or above and BlackBerry® 6 or above.
- ii) Subject to relevant terms and conditions. Please refer to T&C-V103 for details.
(4) ST Protect service:
- i) This service can be used on smartphones running iOS 8.0 or above, and Android 4.0 or above.
- ii) Subject to relevant terms and conditions. Please refer to T&C-V111 for details.
(5) ST WiFi Calling service:
- i) This service can be used on designated smartphones running Android 4.0 or above and iOS 7.0 or above.
- ii) Subject to relevant terms and conditions. Please refer to T&C-V058 for details.

Upgraded Roaming Data Day Plan offer:

Only available to customers who have subscribed to Expat Plan.
The Primary SIM card and the Add-on Data SIM card (if applicable) of the Expat Plan should also activate "Upgraded" Roaming Data Day Plan at the same time.
Each of the SIM cards can enjoy “Upgraded” Roaming Data Day Plan at 50% off on fixed daily rate (based on original price). The offer cannot be used in conjunction with other offers. The fixed daily rate will be adjusted from HK$138 (China/Macau) or HK$198 (other destinations) to HK$69 or HK$99 respectively for roaming data each day, HK$60 credit for local outgoing calls within same city and free global travel insurance are included.A daily rate of only HK$34 (original at HK$68) is applied when you start to use roaming data after 18:00 (local time) in the visited destination (excluding the HK$60 credit for local outgoing calls within same city). Charge is levied daily on a per roaming destinations basis. Please click here for details.
(If applicable) Any free day entitlement of “Upgraded” Roaming Data Day Plan offered to an existing contract of a service number under the service plan will firstly be deducted with the use of “Upgraded” Roaming Data Day Plan.
The Primary SIM card and the Add-on Data SIM card (if applicable) of the Expat Plan can switch to Virtual WiFi Egg. Please click here for details of Virtual WiFi Egg.
(If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will firstly be deducted with the use of Virtual WiFi Egg.
(If applicable) Any free day entitlement of "Upgraded" Roaming Data Day Plan offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to Virtual WiFi Egg for the Primary SIM card and the Add-on Data SIM card (if applicable) of the Expat Plan. The forfeited free day entitlement will not be refunded or replenished to the Customer.
(If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to "Upgraded" Roaming Data Day Plan for the Primary SIM card and the Add-on Data SIM card (if applicable) of the Expat Plan. The forfeited free day entitlement will not be refunded or replenished to the Customer.
Subject to relevant terms and conditions. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

FUP Unlimited Data :

Only available to customers who have subscribed to Expat Plan.
(Applicable to a 6-month contract subscription) Customers opting for FUP Unlimited Data, the contract end date will be the same as the Expat Plan.
FUP Unlimited Data cannot be used in conjuction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan.
Free WiFi service:
- i) Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.
- ii) Free WiFi service will be terminated if the Customer changes to other service plan.
- iii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
- iv) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
- v) WiFi User Guide
- vi) WiFi FAQ
FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
Subject to relevant terms and conditions. Please refer to T&C-T249for details.

10GB Add-on Local Data:

Only available to customers who have subscribed to Expat Plan.
(Applicable to a 6-month contract subscription) Customers opting for 10GB Add-on Local Data Plan, the contract end date will be the same as the Expat Plan.
10GB Add-on Local Data Plan cannot be used in conjunction with Multi-SIM, Tag-On SIM Plans and FUP Unlimited Data.
10GB Add-on Local Data Plan is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network.
Subject to relevant terms and conditions. Please refer to T&C-T250 for details.

Data Upgrade Choice:

Only available to customers who have subscribed to a designated SuperCare Smartphone Plan (6GB or above) and FUP Unlimited Data Plan.
Customers opting for Data Upgrade Choice Plan, including the local data entitlement of the SuperCare Smartphone Plan, the total local data entitlement would not be less than 30GB per month.
The contract end date of Data Upgrade Choice Plan will be the same as the FUP Unlimited Data Plan. At the end of contract, unless customer gives not less than 30 days prior notice to terminate the service, we will continue to provide the service and customer will be charged at the prevailing monthly fee of Data Upgrade Choice Plan.
If customer terminates Data Upgrade Choice Plan or FUP Unlimited Data Plan within the contract of Data Upgrade Choice Plan, customer shall pay us liquidated damages of the corresponding service(s).
Data Upgrade Choice Plan cannot be used in conjunction with Multi-SIM, Tag-On SIM Plans and other Add-on Local Data Plan.
Subject to relevant terms and conditions. Please refer to T&C-T322 for details.

Flexi-switch For Designated Service Plans:

Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
(if applicable) FUP Unlimited Data Plan:
If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
(if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251 for details.

SmarTone Screen Replace™ offer:

Each service plan can enjoy this offer once.
Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100, other smartphones please refer to T&C-V099.
Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.

Greater Bay Area Easy Pack (Data top-up options) :

The monthly fee HK$108/ HK$278/ HK$36 / HK$98 is calculated based on the original monthly fee HK$216 / HK$556 / HK$72 / HK$196, after a rebate of HK$108/ HK$278/ HK$36 / HK$98 per month has been given to the customer within contract period.
On subscription of the Greater Bay Area Easy Pack, monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased can be shared in China and Macau.
Customer opting for Greater Bay Area Easy Pack, the contract end date will be the same as the subscribed designated Plan.
Greater Bay Area Easy Pack is only available for customers who have subscribed to the Company’s designated monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Greater Bay Area Easy Pack / 1 Greater Bay Area Easy Pack with SuperCare Family Plans only.
The customer will be entitled Free “Easy Number” Service within contract period at the time of contract effective date of Greater Bay Area Easy Pack. For details of “Easy Number” Service” and China Mobile Number Application Form, please click here.
Any unused top-up of Greater Bay Area Easy Pack-1.5GB Travel Savvy can be carried forward for free and can be used before the end of the next bill month.
The Customer who subscribe Greater Bay Area Easy Pack should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click here for details of Virtual WiFi Egg. Please click here for details of “Upgraded” Roaming Data Day Plan.
When the Customer is within the location of China and Macau and if the Customer’s accumulated Greater Bay Area Easy Pack data usage exceeds monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased (if applicable), the roaming data usage will be suspended automatically. Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable.
When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
Greater Bay Area Easy Pack cannot be subscribed in conjunction with DataRoam services and China Macau Data Pack.
Greater Bay Area Easy Pack cannot be subscribed separately in conjunction with “Easy number” Service.
Greater Bay Area Easy Pack with SuperCare Family Plans must subscribe with Primary SIM Card.
If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Easy Pack, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I035 for details.

General Terms and Conditions:

Customers cannot enjoy this offer in conjunction with other offers.
This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
Subject to relevant terms and conditions.
The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-01 for details

Local data usage excludes tethering and peer-to-peer applications.
Data usage of above plan is at up to 384kbps.
4.5G "FlexiChoice" Speed Upgrade Day Plan let you upgrade data speed anytime and anywhere to enjoy unlimited high speed mobile experience. Click here for details.
The monthly fee HK$108/ HK$36 is calculated based on the original monthly fee HK$216 / HK$72, after a rebate of HK$108/ HK$36 per month has been given to the customer within contract period.

Terms and Conditions for this Service

GoodCare Smartphone Plan at a monthly fee of HK$118:

Customers are required to pay an admin fee of HK$18/month and 24-month contract.
Unlimited local data usage under this plan is at up to 2Mbps and is applicable to mobile phone use only.
This Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network.
This plan does not support any web browsing in desktop mode via any mobile browser.
GoodCare Smartphone Plan is not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
X-Power and HR Wide are not available on this plan. Please ask our store customer service representative for details.
Additional voice minutes charge HK$0.9/min.
Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
Roaming charge & standard roaming data charge apply when roaming. Please ask our store customer service representative or visit our website for details.
The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-T304 for details.

GoodCare Smartphone Plan at a monthly fee HK$88:

A fixed-term contract and an admin fee of HK$18/month are required.
This plan does not support any web browsing in desktop mode via any mobile browser.
X-Power and HR Wide are not available on this plan. Please ask our store assistants for details.
GoodCare Smartphone Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket WiFi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
Additional voice minutes charge HK$0.9/min.
Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-T255 for details.

ExtraCare Smartphone Plan:

12-month contract is required.
ExtraCare Smartphone Plan is not applicable to 2G phones / connected devices or any phones/ connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier version) and does not support any web browsing in desktop mode via any mobile browser. If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
If customers opt for particular additional multimedia services (including but not limited to X-Power); when local data usage exceeds 1GB, customer experience of those related multimedia services will be affected. Please ask our store assistants for details.
Customers are required to pay an admin fee of HK$18/month.
Additional voice minutes are charged at HK$0.9/minute.
Each call's duration is rounded up to full charge units for computation purposes. Each full charge unit is based on one minute airtime charge.
Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
Roaming charges and standard roaming data charges apply when roaming. Please ask our store assistants or visit our website for details.
The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
All customers can enjoy a deposit waiver on 001 IDD, 1638 IDD and International Roaming Services.
All listed prices and / or promotional offers are subject to change without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-T252 for details.

Flexi-switch For Designated Service Plans:

Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
(if applicable) FUP Unlimited Data Plan:
If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
(if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251 for details.

GoodCare Smartphone Offer:

Only applicable to new customers / existing customers with a new subscription or designated existing customers. An admin fee of $18 per month and 30-month contract are required.
Customer must purchase the designated smartphone at the Crazy Handset Price at the time of signing the designated service plan.
Each designated contract subscription is entitled to Crazy Handset Price once only.
Flexi–switch is not eligible for this offer.

Crazy Handset Price:

The offer provides smartphones at a discount on the prevailing Recommended Retail Price.
Designated monthly charge for handset within contract period and an additional Offer Prepayment is required. The monthly charge for handset and prepayment amount varies according to the smartphone model selected by the customer.
Offer Prepayment to be rebated to the customer will be credited to the customer during the contract period according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement).
The Customer shall not be entitled to the Credit Amount or any balance thereof if change to new service plan.
The Credit Amount cannot be exchanged for cash.
The available smartphones will be updated and amended from time to time. For details, please ask our store assistants or visit our website.
Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
Subject to relevant terms and conditions. Please refer to T&C-T311 for details.

SmarTone Screen Replace™ offer:

Each designated service plan can enjoy this offer once.
Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100 , other smartphones please refer to T&C-V099 .
Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.

SmarTone Plus membership:

Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership. The membership offered depends on the service plan selected.
Fixed-term contract is required.
SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.

Greater Bay Area Easy Pack (Data top-up options) :

The monthly fee HK$108/ HK$278/ HK$36 / HK$98 is calculated based on the original monthly fee HK$216 / HK$556 / HK$72 / HK$196, after a rebate of HK$108/ HK$278/ HK$36 / HK$98 per month has been given to the customer within contract period.
On subscription of the Greater Bay Area Easy Pack, monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased can be shared in China and Macau.
Customer opting for Greater Bay Area Easy Pack, the contract end date will be the same as the subscribed designated Plan.
Greater Bay Area Easy Pack is only available for customers who have subscribed to the Company’s designated monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Greater Bay Area Easy Pack / 1 Greater Bay Area Easy Pack with SuperCare Family Plans only.
The customer will be entitled Free “Easy Number” Service within contract period at the time of contract effective date of Greater Bay Area Easy Pack. For details of “Easy Number” Service” and China Mobile Number Application Form, please click here.
Any unused top-up of Greater Bay Area Easy Pack-1.5GB Travel Savvy can be carried forward for free and can be used before the end of the next bill month.
The Customer who subscribe Greater Bay Area Easy Pack should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click here for details of Virtual WiFi Egg. Please click here for details of “Upgraded” Roaming Data Day Plan.
When the Customer is within the location of China and Macau and if the Customer’s accumulated Greater Bay Area Easy Pack data usage exceeds monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased (if applicable), the roaming data usage will be suspended automatically. Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable.
When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
Greater Bay Area Easy Pack cannot be subscribed in conjunction with DataRoam services and China Macau Data Pack.
Greater Bay Area Easy Pack cannot be subscribed separately in conjunction with “Easy number” Service.
Greater Bay Area Easy Pack with SuperCare Family Plans must subscribe with Primary SIM Card.
If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Easy Pack, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I035 for details.

General Terms and Conditions:

Customers cannot enjoy this offer in conjunction with other offers.
This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
Subject to relevant terms and conditions.
The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-01 for details

Local data usage excludes tethering and peer-to-peer applications.
Data usage of above plan is at up to 384kbps.
4.5G "FlexiChoice" Speed Upgrade Day Plan let you upgrade data speed anytime and anywhere to enjoy unlimited high speed mobile experience. Click here for details.

Terms and Conditions for this Service

GoodCare Smartphone Plan at a monthly fee HK$88:

A fixed-term contract and an admin fee of HK$18/month are required.
This plan does not support any web browsing in desktop mode via any mobile browser.
X-Power and HR Wide are not available on this plan. Please ask our store assistants for details.
GoodCare Smartphone Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket WiFi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
Additional voice minutes charge HK$0.9/min.
Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-T255 for details.

Flexi-switch For Designated Service Plans:

Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
(if applicable) FUP Unlimited Data Plan:
If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
(if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251 for details.

GoodCare Smartphone Offer:

Only applicable to new customers / existing customers with a new subscription or designated existing customers. An admin fee of $18 per month and 30-month contract are required.
Customer must purchase the designated smartphone at the Crazy Handset Price at the time of signing the designated service plan.
Each designated contract subscription is entitled to Crazy Handset Price once only.
Flexi–switch is not eligible for this offer.

Crazy Handset Price:

The offer provides smartphones at a discount on the prevailing Recommended Retail Price.
Designated monthly charge for handset within contract period and an additional Offer Prepayment is required. The monthly charge for handset and prepayment amount varies according to the smartphone model selected by the customer.
Offer Prepayment to be rebated to the customer will be credited to the customer during the contract period according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement).
The Customer shall not be entitled to the Credit Amount or any balance thereof if change to new service plan.
The Credit Amount cannot be exchanged for cash.
The available smartphones will be updated and amended from time to time. For details, please ask our store assistants or visit our website.
Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
Subject to relevant terms and conditions. Please refer to T&C-T311 for details.

SmarTone Screen Replace™ offer:

Each designated service plan can enjoy this offer once.
Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100 , other smartphones please refer to T&C-V099 .
Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.

SmarTone Plus membership:

Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership. The membership offered depends on the service plan selected.
Fixed-term contract is required.
SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.

Greater Bay Area Easy Pack (Data top-up options) :

The monthly fee HK$108/ HK$278/ HK$36 / HK$98 is calculated based on the original monthly fee HK$216 / HK$556 / HK$72 / HK$196, after a rebate of HK$108/ HK$278/ HK$36 / HK$98 per month has been given to the customer within contract period.
On subscription of the Greater Bay Area Easy Pack, monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased can be shared in China and Macau.
Customer opting for Greater Bay Area Easy Pack, the contract end date will be the same as the subscribed designated Plan.
Greater Bay Area Easy Pack is only available for customers who have subscribed to the Company’s designated monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Greater Bay Area Easy Pack / 1 Greater Bay Area Easy Pack with SuperCare Family Plans only.
The customer will be entitled Free “Easy Number” Service within contract period at the time of contract effective date of Greater Bay Area Easy Pack. For details of “Easy Number” Service” and China Mobile Number Application Form, please click here.
Any unused top-up of Greater Bay Area Easy Pack-1.5GB Travel Savvy can be carried forward for free and can be used before the end of the next bill month.
The Customer who subscribe Greater Bay Area Easy Pack should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click here for details of Virtual WiFi Egg. Please click here for details of “Upgraded” Roaming Data Day Plan.
When the Customer is within the location of China and Macau and if the Customer’s accumulated Greater Bay Area Easy Pack data usage exceeds monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased (if applicable), the roaming data usage will be suspended automatically. Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable.
When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
Greater Bay Area Easy Pack cannot be subscribed in conjunction with DataRoam services and China Macau Data Pack.
Greater Bay Area Easy Pack cannot be subscribed separately in conjunction with “Easy number” Service.
Greater Bay Area Easy Pack with SuperCare Family Plans must subscribe with Primary SIM Card.
If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Easy Pack, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I035 for details.

General Terms and Conditions:

Customers cannot enjoy this offer in conjunction with other offers.
This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
Subject to relevant terms and conditions.
The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

Local data usage excludes tethering and peer-to-peer applications.
Data usage of above plan is at up to 384kbps.
4.5G "FlexiChoice" Speed Upgrade Day Plan let you upgrade data speed anytime and anywhere to enjoy unlimited high speed mobile experience. Click here for details.
The monthly fee HK$108/ HK$36 is calculated based on the original monthly fee HK$216 / HK$72, after a rebate of HK$108/ HK$36 per month has been given to the customer within contract period.

Terms and Conditions for this Service

GoodCare Smartphone Plan at a monthly fee HK$88:

A fixed-term contract and an admin fee of HK$18/month are required.
This plan does not support any web browsing in desktop mode via any mobile browser.
X-Power and HR Wide are not available on this plan. Please ask our store assistants for details.
GoodCare Smartphone Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket WiFi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
Additional voice minutes charge HK$0.9/min.
Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-T255 for details.

Flexi-switch For Designated Service Plans:

Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
(if applicable) FUP Unlimited Data Plan:
If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
(if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251 for details.

GoodCare Smartphone Offer:

Only applicable to new customers / existing customers with a new subscription or designated existing customers. An admin fee of $18 per month and 30-month contract are required.
Customer must purchase the designated smartphone at the Crazy Handset Price at the time of signing the designated service plan.
Each designated contract subscription is entitled to Crazy Handset Price once only.
Flexi–switch is not eligible for this offer.

Crazy Handset Price:

The offer provides smartphones at a discount on the prevailing Recommended Retail Price.
Designated monthly charge for handset within contract period and an additional Offer Prepayment is required. The monthly charge for handset and prepayment amount varies according to the smartphone model selected by the customer.
Offer Prepayment to be rebated to the customer will be credited to the customer during the contract period according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement).
The Customer shall not be entitled to the Credit Amount or any balance thereof if change to new service plan.
The Credit Amount cannot be exchanged for cash.
The available smartphones will be updated and amended from time to time. For details, please ask our store assistants or visit our website.
Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
Subject to relevant terms and conditions. Please refer to T&C-T311 for details.

SmarTone Screen Replace™ offer:

Each designated service plan can enjoy this offer once.
Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100 , other smartphones please refer to T&C-V099 .
Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.

SmarTone Plus membership:

Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership. The membership offered depends on the service plan selected.
Fixed-term contract is required.
SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.

Greater Bay Area Easy Pack (Data top-up options) :

The monthly fee HK$108/ HK$278/ HK$36 / HK$98 is calculated based on the original monthly fee HK$216 / HK$556 / HK$72 / HK$196, after a rebate of HK$108/ HK$278/ HK$36 / HK$98 per month has been given to the customer within contract period.
On subscription of the Greater Bay Area Easy Pack, monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased can be shared in China and Macau.
Customer opting for Greater Bay Area Easy Pack, the contract end date will be the same as the subscribed designated Plan.
Greater Bay Area Easy Pack is only available for customers who have subscribed to the Company’s designated monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Greater Bay Area Easy Pack / 1 Greater Bay Area Easy Pack with SuperCare Family Plans only.
The customer will be entitled Free “Easy Number” Service within contract period at the time of contract effective date of Greater Bay Area Easy Pack. For details of “Easy Number” Service” and China Mobile Number Application Form, please click here.
Any unused top-up of Greater Bay Area Easy Pack-1.5GB Travel Savvy can be carried forward for free and can be used before the end of the next bill month.
The Customer who subscribe Greater Bay Area Easy Pack should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click here for details of Virtual WiFi Egg. Please click here for details of “Upgraded” Roaming Data Day Plan.
When the Customer is within the location of China and Macau and if the Customer’s accumulated Greater Bay Area Easy Pack data usage exceeds monthly data allowance and top-up of Greater Bay Area Easy Pack data purchased (if applicable), the roaming data usage will be suspended automatically. Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable.
When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
Greater Bay Area Easy Pack cannot be subscribed in conjunction with DataRoam services and China Macau Data Pack.
Greater Bay Area Easy Pack cannot be subscribed separately in conjunction with “Easy number” Service.
Greater Bay Area Easy Pack with SuperCare Family Plans must subscribe with Primary SIM Card.
If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Easy Pack, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I035 for details.

General Terms and Conditions:

Customers cannot enjoy this offer in conjunction with other offers.
This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
Subject to relevant terms and conditions.
The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
Subject to relevant terms and conditions. Please refer to T&C-01 for details

CHOOSE YOUR PLAN

FREE

FREE

FREE

FREE

FREE

FREE

Why SmarTone?

SHOP WHAT YOU NEED

SUPPORT

ABOUT US

FOLLOW US