For account enquiry, please update SmarTone CARE to the latest version
Please input the following information
Proceed the enquiry with the following username
Thank you for using S-Bots
To help us further improve, please give us your feedback.
If you would like us to contact you to follow up your feedback, please give us your contact information.

CHOOSE YOUR PLAN

4.5G FULL SPEED PLANS
5G FULL SPEED PLANS 4.5G FULL SPEED PLANS 4.5G BASIC PLANS 4.5G PLANS WITH PHONES
5G FULL SPEED PLAN 4.5G FULL SPEED PLAN 4.5G BASIC PLANS 4.5G PLANS WITH PHONES
Individual Family Viva 60+ SmarT Chillax Students Frequent Travellers Expats
Basic Unlimited Plan Student Plan Voice Only

Exclusive Privileges

"Talk Freely Pack" Add-on Option

Port In Subscription Offer

Limited Time Offer

Data top-up options

Hot Offer

2Mbps Data Speed

Unlimited

HK$ 98
/Month

2000

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

Free SmarTone Plus Membership

"Talk Freely Pack" Add-on Option

Port In Subscription Offer
Limited Time Offer

Cyber-security Smart Protector Upgraded FREE 3-month

Average HK$27/Month◆
(Original: HK$36/Month)

Data top-up options

Existing customer can subscribe to one more plan and get free "10-Day Asia Pacific Roaming Data Pass" (Value $209)∆

The mobile number of this newly-subscribed service plan can enjoy this offer.

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Hot Offer

2Mbps Data Speed

Unlimited

HK$ 98
/Month

2000

Voice Mins

12-Month

Contract

Choose this Plan
Exclusive Privileges

Free SmarTone Plus Membership

"Talk Freely Pack" Add-on Option

Port In Subscription Offer
Limited Time Offer

Cyber-security Smart Protector Upgraded FREE 3-month

Average HK$27/Month◆
(Original: HK$36/Month)

Data top-up options

Existing customer can subscribe to one more plan and get free "10-Day Asia Pacific Roaming Data Pass" (Value $209)∆

The mobile number of this newly-subscribed service plan can enjoy this offer.

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Speed up to 21Mbps

5 GB

+ Unlimited Data up to 128kbps

HK$ 88
/Month

2000

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

Free SmarTone Plus Membership

"Talk Freely Pack" Add-on Option

"Talk Freely Pack"∅
Unlimited Video Call Data for Zoom/ Teams and Unlimited Voice Minutes

Port In Subscription Offer
Limited Time Offer

Cyber-security Smart Protector Upgraded FREE 3-month

Average HK$27/Month◆
(Original: HK$36/Month)

Data top-up options

Unlimited Local Data Upgrade to 2Mbps Speed

+HK$18/Month

OR

Existing customer can subscribe to one more plan and get free "10-Day Asia Pacific Roaming Data Pass" (Value $209)∆

The mobile number of this newly-subscribed service plan can enjoy this offer.

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Speed up to 21Mbps

5 GB

+ Unlimited Data up to 128kbps

HK$ 88
/Month

2000

Voice Mins

12-Month

Contract

Choose this Plan
Exclusive Privileges

Free SmarTone Plus Membership

"Talk Freely Pack" Add-on Option

"Talk Freely Pack"∅
Unlimited Video Call Data for Zoom/ Teams and Unlimited Voice Minutes

Port In Subscription Offer
Limited Time Offer

Data top-up options

Unlimited Local Data Upgrade to 2Mbps Speed

+HK$18/Month

OR

Existing customer can subscribe to one more plan and get free "10-Day Asia Pacific Roaming Data Pass" (Value $209)∆

The mobile number of this newly-subscribed service plan can enjoy this offer.

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Speed up to 384kbps

Unlimited

HK$ 88
/Month

2000

Voice Mins

24-Month

Contract

Choose this Plan
Exclusive Privileges

Free SmarTone Plus Membership

"Talk Freely Pack" Add-on Option

Port In Subscription Offer
Limited Time Offer

Data top-up options

Existing customer can subscribe to one more plan and get free "10-Day Asia Pacific Roaming Data Pass" (Value $209)∆

The Pass offer is applicable to the new number. To enjoy this offer for your existing number, please visit our stores.

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Speed up to 42Mbps

1 GB

+ Unlimited Data up to 128kbps

HK$ 148
/Month

2000

Voice Mins

12-Month

Contract

Choose this Plan
Exclusive Privileges

Free SmarTone Plus Membership

"Talk Freely Pack" Add-on Option

Port In Subscription Offer
Limited Time Offer

Data top-up options

Existing customer can subscribe to one more plan and get free "10-Day Asia Pacific Roaming Data Pass" (Value $209)∆

The Pass offer is applicable to the new number. To enjoy this offer for your existing number, please visit our stores.

OR

RoamFlex Data Pass- Worldwide
35GB Roaming Data allowance within contract periodΩ

+HK$78/month

OR

RoamFlex Data Pass- Asia Pacific
35GB Roaming Data allowance within contract periodΩ

+HK$48/month

Why SmarTone?

SmarTone introducing 5S - an innovative new standard in telecommunications that goes beyond speed to enhance every customer's total mobile experience with peace of mind and caring services.
Speed | Stability | Seamlessness
Our Powerful Network brings you a fast and unlimited mobile experience
Security
We offer comprehensive mobile protection for your total peace of mind
Service
We provide the personal and attentive service you deserve

  • Local data usage excludes tethering and peer-to-peer applications.

  • Data usage of above plan is at up to 384kbps.

  • 4.5G "FlexiChoice" Speed Upgrade Day Plan let you upgrade data speed anytime and anywhere to enjoy unlimited high speed mobile experience. Click here for details.

  • Unlimited Local Data Upgrade to 2Mbps Speed: With the add-on subscription, the unlimited local data speed is at up to 2Mbps. The first 5GB of this plan is at up to 21Mbps. When monthly local data usage reaches 5GB, data service continues but data speed will be at up to 2Mbps, upgraded from up to 128kbps. Please ask our store assistants for details. Subject to relevant terms and conditions. Please refer to T&C-T341 for details. (Only applicable to designated ExtraCare Smartphone Plan)

  • For coverage details please click here.

  • Designated existing customers with a new subscription or designated existing customers upgrade to a designated service plan.

  • Cyber-security Smart Protector Upgraded includes Call Guard, Norton Security & Norton Secure VPN (for one device). A 12-month contract is required. A rebate of $36 per month will be given in first 3 bill months within contract period. Unless otherwise specified by the customer to terminate the service not less than 30 days before the Term expired, the Term will be automatically extended at the prevailing service plan for successive periods of Term.

  • The Talk Freely Pack Service Plan includes unlimited local voice minutes and unlimited local data usage. The unlimited data usage under the Talk Freely Pack Service Plan is only applicable to the local data usage incurred by the designated apps on smartphone. Data usage incurred by apps download and software update are excluded. For any Customer who subscribes the Specified Service Plan with a designated data speed, when monthly local data usage reaches the specified data usage under the Specified Service Plan, local data service of the Specified Service Plan and the Talk Freely Pack Service Plan continues but data speed will be at up to the designated data speed under the Specified Service Plan, data service experience may be affected.

GoodCare Smartphone Plan at a monthly fee of HK$118:
  • A fixed-term contract and an admin fee of HK$18/month are required.
  • Unlimited local data usage under this plan is at up to 2Mbps and is applicable to mobile phone use only.
  • This Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network.
  • This plan does not support any web browsing in desktop mode via any mobile browser.
  • GoodCare Smartphone Plan is not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • X-Power and HR Wide are not available on this plan. Please ask our store customer service representative for details.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store customer service representative or visit our website for details.
  • The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
  • All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
  • The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
  • Subject to relevant terms and conditions. Please refer to T&C-T304 for details.
ExtraCare Smartphone Plan at a monthly fee of HK$158:
  • A fixed-term contract and an admin fee of HK$18/month are required.
  • The first 5GB of this plan is at up to 21Mbps. When monthly local data usage reaches 5GB, data service continues but will be at up to 128kbps. Local data usage excludes tethering and peer-to-peer applications.
  • This Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network.
  • This plan does not support any web browsing in desktop mode via any mobile browser.
  • ExtraCare Smartphone Plan is not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  •  If customers opt for particular additional multimedia services (including but not limited to X-Power); when local data usage exceeds 5GB, customer experience of those related multimedia services will be affected. Please ask our store assistants for details.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store customer service representative or visit our website for details.
  • The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
  • All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
  • The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
  • Subject to relevant terms and conditions. Please refer to T&C-T303 for details.
GoodCare Smartphone Plan at a monthly fee HK$88:
  • A fixed-term contract and an admin fee of HK$18/month are required.
  • This plan does not support any web browsing in desktop mode via any mobile browser.
  • X-Power and HR Wide are not available on this plan. Please ask our store assistants for details.
  • GoodCare Smartphone Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket WiFi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
  • All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
  • The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
  • Subject to relevant terms and conditions. Please refer to T&C-T255 for details.
ExtraCare Smartphone Plan:
  • 12-month contract is required.
  • ExtraCare Smartphone Plan is not applicable to 2G phones / connected devices or any phones/ connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier version) and does not support any web browsing in desktop mode via any mobile browser. If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • If customers opt for particular additional multimedia services (including but not limited to X-Power); when local data usage exceeds 1GB, customer experience of those related multimedia services will be affected. Please ask our store assistants for details.
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes are charged at HK$0.9/minute.
  • Each call's duration is rounded up to full charge units for computation purposes. Each full charge unit is based on one minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charges and standard roaming data charges apply when roaming. Please ask our store assistants or visit our website for details.
  • The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
  • All customers can enjoy a deposit waiver on 001 IDD, 1638 IDD and International Roaming Services.
  • All listed prices and / or promotional offers are subject to change without prior notice.
  • Subject to relevant terms and conditions. Please refer to T&C-T252 for details.
Talk Freely Pack Service:
  • Only available to customer who has subscribed to a designated Service Plan.
  • The available designated apps will be updated and amended from time to time. Please ask our store assistants or visit the Company website for details.
  • The designated apps are provided by a third supplier. The content and the settings of those apps may change from time to time without any notice. The Company makes no representation or guarantee as to the quality and availability of the services or information provided by the third suppliers.
  • The Talk Freely Pack Service Plan does not include the subscription fee and other items / service purchased by the designated apps.
  • (If applicable) Upon the subscription of the designated Family Service Plan / designated 5G service plan with the Talk Freely Pack Service Plan, all mobile numbers under the Plan can enjoy the Talk Freely Pack Service.
  • The local data speed under the Talk Freely Pack Service Plan follows the Specified Service Plan subscribed by the Customer.
  • For any Customer who subscribes the Specified Service Plan with a designated data speed, when monthly local data usage reaches the specified data usage under the Specified Service Plan, local data service of the Specified Service Plan and the Talk Freely Pack Service Plan continues but data speed will be at up to the designated data speed under the Specified Service Plan, data service experience may be affected.
  • Subject to relevant terms and conditions. Please refer to T&C-T340 for details.
SmarTone Plus membership & privilege:
  • Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership and the membership offered depends on the service plan selected. Membership period of designated membership tier will be 13 months.
  • For members who have met the qualifying spending level during the eligible spending period, their membership will be renewed or upgraded.
  • Fixed-term contract is required for designated membership tier.
  • SmarTone Mobile Communications Limited may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice.
  • Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.
RoamFlex Data Pass service plan:
  • The Customer shall use the RoamFlex Data Pass with Term total 24 months. The Term shall start from the service effective date.
  • On subscription of the RoamFlex Data Pass service plan, roaming data allowance and top-up of RoamFlex Data Pass data purchased under the RoamFlex Data Pass service plan within the contract period can be shared in designated destinations.
  • Unless otherwise specified by the Customer before the Term expired, the Term will be automatically extended at the prevailing service plan for successive periods of Term. The same terms and conditions of this service shall apply unless otherwise stated. The said automatic extension is subject to the final and absolute discretion of the Company at any times.
  • The Customer who subscribe RoamFlex Data Pass should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click here for details of Virtual WiFi Egg. Please click here for details of "Upgraded" Roaming Data Day Plan.
  • (Applicable to Family Plan/ Designated 5G Service Plan) If the Customer of the Primary SIM Card subscribes the RoamFlex Data Pass, all mobile numbers under the designated Family plan/ designated 5G Service Plan should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time.
  • The remaining data entitlement of the RoamFlex Data Pass will be automatically forfeited after the Term expired. The new data allowance within contract period of RoamFlex Data Pass will be provided after the new Term / extended Term effective.
  • When the Customer is within the location of designated destinations and if the Customer’s accumulated RoamFlex Data Pass usage exceeds roaming data allowance within contract period and (if applicable) top-up of RoamFlex Data Pass data purchased, the Customer will be charged the original day plan price of Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer and according to the destination(s) for the thereafter roaming data usage.
  • When the Customer is within the location of any of the overseas destinations other than designated destinations, the daily roaming data usage will be charged with the original day plan price of Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer and according to the destination(s).
  • RoamFlex Data Pass cannot be subscribed in conjunction with China Macau Data Pack or Greater Bay Area Easy Pack.
  • (Applicable to Family Plan/ Designated 5G Service Plan) RoamFlex Data Pass is only available to Primary SIM Card. All mobile numbers under the designated Family plan/ designated 5G Service Plan can enjoy the roaming data allowance within contract period under RoamFlex Data Pass upon subscription of the Primary SIM Card.
  • (If applicable) If the Customer purchased more than one Roaming Data Pass for different group destinations, deduction on usage of roaming data shall follow the following deduction sequence:
    • 1) Roaming data allowance under service plan (DataRoam Service/ Greater Bay Area Data Service/ ExtraCare Bay Area Plan/ SuperCare Bay Area/ Asia/ Worldwide Plan);
    • 2) RoamFlex Data Pass roaming data allowance;
    • 3) Roaming Data Pass (by daily);
    • 4) Data Roaming Dollars.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I044 for details.
10-day Asia Pacific Roaming Data Pass:
  • Virtual WiFi Egg and Roaming service will be activated / switched on automatically upon enjoying this offer. Please click here for details of Virtual WiFi Egg. For more details of Roaming service, please click here.
  • The offer needs to be used within 12 months from the day of activating this offer for using Virtual WiFi Egg at designated destinations.
  • Designated Asia Pacific destinations include China / Macau, Australia, Bangladesh, Cambodia, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam. Designated destinations and roaming partners may change from time to time.
  • There is no limit on consecutive day. The original day plan price will be charged if number of Roaming Data Pass’s days exceeded or usage at non-designated destinations.
  • (Where applicable) This offer is only available to main SIM mobile number under designated Family plan/designated 5G service plan. After successful purchase, all mobile numbers under the plan should also activate / switch on Virtual WiFi Egg and Roaming service to enjoy 10-day Roaming Data Pass upon subscription from main SIM. If 2 mobile numbers under designated Family plan use the Roaming Data Pass at the same time, 2 days would be consumed from the Roaming Data Pass.
  • Offer cannot be used in conjunction with designated DataRoam services, Greater Bay Area Easy Pack & China Macau Data Pack.
  • Virtual WiFi Egg is subject to relevant T&C, please refer to T&C-I025 .
Cyber-security Smart Protector Upgraded(Call Guard and Norton Security & Norton Secure VPN Service):
  • The Service is only available for existing customers who subscribe to the Company's designated mobile plan services.
  • Customer can enjoy monthly fee rebate for the first 3-month upon 12-month contract subscription of Cyber-security Smart Protector Upgraded.
  • Customer shall not be entitled to the rebate amount or any balance thereof if change to other service/ cancel this service; The rebate amount cannot be exchanged for cash.
  • Monthly fee rebate offer cannot be used in conjunction with other offers.
  • Unless otherwise specified by the Customer before the Term expired, the Term will be automatically extended at the prevailing service plan for successive periods of Term.
  • Customer need to complete the installation of "Norton Family, Norton Security and Norton Security & Norton Secure VPN" service according to the instruction provided.
  • "Norton Family, Norton Security and Norton Security & Norton Secure VPN" service is provided by NortonLifeLock Inc. The service may change without any prior notice. The use of service is subject to NortonLifeLock Inc.'s terms and conditions. The Company makes no representation or guarantee as to the quality and availability of the products, services (including but not limited to any fees, expenses, losses and damages incurred from or caused by using "Norton Family, Norton Security and Norton Security & Norton Secure VPN" service. For details of "Norton Family, Norton Security and Norton Security & Norton Secure VPN" service's terms and conditions, please click here.
  • Subject to relevant terms and conditions. Please refer to T&C-V139.
General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • Subject to relevant terms and conditions. Please refer to T&C-01 for details