Explore SmarTone's Service Plans
SmarTone PRIORITY
110GB
Thereafter Unlimited Local Data (up to 1Mbps)
HK$
299
Subscription Offer
Select Offer
HK$1,500 Handset Voucher
Disney+ Standard (12-month contract) - 12 months on SmarTone
Exclusive Privileges
SmarTone PRIORITY Membership
SmarTone PRIORITY
180GB
Thereafter Unlimited Local Data (up to 1Mbps)
HK$
399
Subscription Offer
Select Offer
HK$2,500 Handset Voucher
Disney+ Standard (12-month contract) - 12 months on SmarTone
Exclusive Privileges
SmarTone PRIORITY Membership
5G Starter Pack
30GB
Thereafter Unlimited Local Data (up to 1Mbps)
HK$
139
Subscription Offer
Select Offer
HK$1,000 Handset Voucher
Disney+ Standard (12-month contract) - First 6 months on SmarTone, average HK$41/month
5G Value Choice
60GB
Thereafter Unlimited Local Data (up to 1Mbps)
HK$
179
Subscription Offer
Select Offer
HK$1,000 Handset Voucher
Disney+ Standard (12-month contract) - First 6 months on SmarTone, average HK$41/month
5G Advanced Choice
110GB
Thereafter Unlimited Local Data (up to 1Mbps)
HK$
239
Subscription Offer
Select Offer
HK$1,500 Handset Voucher
Disney+ Standard (12-month contract) - 12 months on SmarTone
5G Value Choice
60GB
Thereafter Unlimited Local Data (up to 1Mbps)
HK$
179
Subscription Offer
Select Offer
HK$1,000 Handset Voucher
Disney+ Standard (12-month contract) - First 6 months on SmarTone, average HK$41/month
Exclusive Privileges
5G Advanced Choice
110GB
Thereafter Unlimited Local Data (up to 1Mbps)
HK$
239
Subscription Offer
Select Offer
HK$1,500 Handset Voucher
Disney+ Standard (12-month contract) - 12 months on SmarTone
Exclusive Privileges
SmarTone PRIORITY
110GB
Thereafter Unlimited Local Data (up to 1Mbps)
HK$
299
Subscription Offer
Select Offer
HK$1,500 Handset Voucher
Disney+ Standard (12-month contract) - 12 months on SmarTone
Exclusive Privileges
SmarTone PRIORITY Membership
SmarTone PRIORITY
180GB
Thereafter Unlimited Local Data (up to 1Mbps)
HK$
399
Subscription Offer
Select Offer
HK$2,500 Handset Voucher
Disney+ Standard (12-month contract) - 12 months on SmarTone
Exclusive Privileges
SmarTone PRIORITY Membership
Student Lite Choice
10GB
HK$
109
Subscription Offer
Exclusive Privileges
Student Plus Choice
30GB
HK$
129
Subscription Offer
Exclusive Privileges
Student Pro Choice
50GB
HK$
159
Subscription Offer
Exclusive Privileges
Smart Value Choice
10GB
(Speed up to 42Mbps + Unlimited Data up to 128kbps)
HK$
89
An easy choice for Northbound
15GB
(Speed up to 42Mbps + Unlimited Data up to 2Mbps)
HK$
99
Subscription Offer
Infinite Data Choice
Unlimited
(Speed up to 42Mbps + Unlimited Data)
HK$
120
Subscription Offer
FAQ
Once you’ve successfully subscribed to SmarTone’s mobile service, you don’t need to contact your current operator.
Always remember to keep your number active throughout the transfer process. You don’t need to - and should not - ask your current operator to terminate your number’s service.
Monthly plan subscribers: Ensure you’re the number’s registered holder and your contract with the current operator has ended or is almost over.
Prepaid SIM users: Ensure your prepaid SIM is not expired with a balance of at least HK$1.
It generally takes SmarTone about 7 days to process the transfer of your mobile number, so you may subscribe to your new SmarTone service 7 days prior to the end date of your current contract to have your number transferred to SmarTone on the date your current contract expires.
You may also register up to 150 days in advance for a SmarTone service subscription. Go through the registration, get your SIM, sit back and look forward to your service activation date.
*If you want to request for a different transfer date, send us a WhatsApp message after getting your SIM card.
Please make sure the number is active during port-in process. We take great care of every customer request and the handling of your mobile number is no exception.
Make sure to pick your contract end date while choosing a date to carry over your mobile number. Picking a wrong date may result in unnecessary surcharges.
Really have no idea when your contract is expiring? You’re advised to
- login to your current operator’s online account or mobile app to find out
- ask a staff from your current operator at a store or via the customer service hotline
3HK hotline: 1033
CMHK hotline: 2945 8888
CSL hotline: 2512 3123
HKBN hotline: 128 100
An eSIM (embedded SIM) is a digital SIM card that is built directly into your phone, eliminating the need for a physical SIM card. This technology allows users to download and activate the service simply by scanning the QR code provided by SmarTone without inserting a physical SIM.
Since eSIMs do not require a physical slot or tray for insertion, users do not have to worry about losing or damaging the physical SIMs. In the event your device is lost or stolen, your eSIM cannot be transferred to another handset, preventing unauthorised access.
The eSIM and physical SIM have different phone numbers and can be used at the same time on a single device.
iPhone Users:
1. Go to Settings > Mobile Service
2. Select Add eSIM
3. Select Scan QR Code
4. Scan the QR code provided by SmarTone
Android Users:
1. Go to Settings > Select Connections > SIM Management
2. Select Add eSIM
3. Select Scan QR Code
Scan the QR code provided by SmarTone
No. Once activated, the eSIM cannot be directly transferred to another device. To continue using the same mobile number and service plan on a different phone, please visit SmarTone stores. A handling fee of HK$50 applies.
Yes. Simply visit SmarTone stores to request a SIM card placement (handling fee: HK$50). The eSIM on your device will be removed and you can insert the new physical SIM.
You’ll just need an e-copy of Hong Kong ID card and address proof to subscribe to our service. Simply pick a monthly plan and subscribe.
If mobile number is registered under your family member’s name, please allow him/her to fill in relevant information to port in.
Yes, provided that you are the holder of the prepaid SIM, and there must be at least HK$1 remaining on the prepaid SIM card account to keep the number active. You can simply input the serial number behind the prepaid SIM (ICCID). Then you can carry over your mobile number on the prepaid SIM via SmarTone website.
You’ll have to first ask the related telecom service provider to reactivate the suspended mobile number. You can then access the SmarTone website to subscribe to our service after the number is reactivated.
Simply text your commands to +852 6320 8888 via SMS to manage your voice features, subscribe to services, or check your account info. Click here for details.