Once you’ve successfully subscribed to SmarTone’s mobile service, you don’t need to contact your current operator.

Always remember to keep your number active throughout the transfer process. You don’t need to - and should not - ask your current operator to terminate your number’s service.

Monthly plan subscribers: Ensure you’re the number’s registered holder and your contract with the current operator has ended or is almost over.
Prepaid SIM users: Ensure your prepaid SIM is not expired with a balance of at least HK$1.

It generally takes SmarTone about 7 days to process the transfer of your mobile number, so you may subscribe to your new SmarTone service 7 days prior to the end date of your current contract to have your number transferred to SmarTone on the date your current contract expires.
You may also register up to 150 days in advance for a SmarTone service subscription. Go through the registration, get your SIM, sit back and look forward to your service activation date.
*If you want to request for a different transfer date, send us a WhatsApp message after getting your SIM card.

Please make sure the number is active during port-in process. We take great care of every customer request and the handling of your mobile number is no exception.

Make sure to pick your contract end date while choosing a date to carry over your mobile number. Picking a wrong date may result in unnecessary surcharges.

Really have no idea when your contract is expiring? You’re advised to

• login to your current operator’s online account or mobile app to find out
• ask a staff from your current operator at a store or via the customer service hotline

3HK hotline: 1033
CMHK hotline: 2945 8888
CSL hotline: 2512 3123
HKBN hotline: 128 100

An eSIM (embedded SIM) is a digital SIM card that is built directly into your phone, eliminating the need for a physical SIM card. This technology allows users to download and activate the service simply by scanning the QR code provided by SmarTone without inserting a physical SIM.

Since eSIMs do not require a physical slot or tray for insertion, users do not have to worry about losing or damaging the physical SIMs. In the event your device is lost or stolen, your eSIM cannot be transferred to another handset, preventing unauthorised access.