Rely on us for convenience, high speeds, and a smooth connection wherever you go in Hong Kong, because we are committed to helping you stay better connected, better informed, and better entertained.
| Parameter | General Description and Definition | Performance Target | Actual Performance | |
| Network Reliability | Service Availability | The availability of the core network i.e. the percentage of the uptime of the core network in an observation period. | 99.99% | |
| Service Restoration | Time to Repair | The mean time to recover a fault in the core network. | 95% within 10 minutes | |
| Customer Complaint Handling | Complaint Acknowledge Time | The mean time to acknowledge the complaint, counting from the time of the complaint lodged by a customer. | Within 1 working day | |
| Complaint Resolution Time | The mean time to resolve the complaint, counting from the time of the complaint lodged by a customer. | 90% within 4 working days |