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PRODUCTS & SERVICES
Senior Operations Executive (BML-OPS)
Duties
  • Drive and work closely with the internal departments to ensure smooth implementation of marketing programs / frontline logistics
  • Design offer/frontline logistics by liaise with technical teams on system logic requirement
  • Assist in marketing campaigns/programs launch related logistics
  • Prepare program logistics workflow to fit for operations
  • Design and conduct UAT for various service & programs in timely schedule
  • Support daily operations activities, closely work with IS, FIN, Marketing & Digital team for on-going system enhancement for tasks deliveries
  • Collect and analyze customer feedback on program offers and take proactive action to ensure customer satisfaction
  • Derive the service quality, procedural efficiency, process improvement and customer satisfaction
  • Working with Team leader to build an effective and enjoyable working culture & environment
Requirements
  • Degree in Business Administration, eCommerce Marketing or related disciplines, with minimum 5 years' relevant working experience in telecom
  • Experience in e-Commerce is an advantage
  • Good interpersonal and project management skill
  • Creative, attentive to details, self-motivated and sensitive to market trend
  • Good knowledge of PC skill (Access, MS Word, Excel, PowerPoint & Chinese WP)
  • Cheerful personality and enjoy the team working culture
  • Immediate available is preferred