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Technical Support Engineer, Helpdesk (BM-TSE)
Duties
  • Respond to telephone call and email service inquiries from internal and external customer
  • Provide ticket assignment and logging, first tier problem diagnosis and resolution
  • Liaise and follow up with internal technical teams and/or external partners for problem resolution until ticket closed
  • Provide regular status update to customer
  • Participate in new product and solution evaluation
  • Provide non-office hours on-call support on roster basis
  • Provide Ad-hoc remote and onsite technical support during office and non-office hours is required
  • Provide non-office hours on-call support on roster basis
  • Manage telecom project implementation
Requirements
  • Higher diploma or above in Computer Science, Information Systems or equivalent
  • 2-5 years’ experience in technical support
  • Basic knowledge of telecom service, ICT solution, SMS service
  • Excellent customer-facing skills
  • Self-initiated, able to work under pressure and good team player
  • Good written and verbal communication in Chinese and English