Credit Card Autopay - You can click here to complete the application for autopay service; or download and complete the application form and bring it along with you your credit card to one of our stores for arrangement. The autopay service will come into effect from the next bill date.

Bank Account Autopay - You can download and complete the application form, then submit it to your bank in person, or visit one of our stores for arrangement. Please bring along your bank documents such as bank statement and ATM Card for verification. It takes about two to five weeks to process. You will be notified by your bank by post once your application is approved.

1. Login to your account. Click “Statement Balance” under “My Statements”
2. Click “Pay Bill” to fill in your credit card information

1. Login to SmarTone CARE app. Click “Bill & Payment” under “My Account” section
2. Click “Pay Now” to fill in your credit card information

PPS

1. Bill payment by phone: 18031
2. Bill payment via Internet: www.ppshk.com
3. SmarTone PPS Merchant Code: 30
4. PPS Enquiries: 900 00 222 329

Two working days should be allowed for your payment transaction.

If you have an HSBC or Hang Seng Bank phone banking account, you can make your payment by calling the designated hotline. Two working days should be allowed for your payment transaction. Please contact your bank for details.

You can make payment at ATM with the following labels displayed:

1. HSBC / Hang Seng Bank - "Bill Payment Service"
2. Jetco - "Jet Payment"

Two working days should be allowed for payment transaction of HSBC / Hang Seng Bank and 30 minutes should be allowed for Jetco payment transaction.

You can make payment via FPS by using your Mobile Banking App or a stored value facilities (SVF) operators’ App to scan the FPS Payment QR code shown on your bill. Two working days should be allowed for your payment transaction.

How to obtain the QR Code:

1. Via the link inside Bill Alert SMS; Or
2. As shown in the top left corner on bill

You can pay via our self-service payment kiosk at designated SmarTone stores for your convenience. Cheque, EPS, credit card, Apple Pay, Samsung Pay, Google Pay, Octopus, Alipay, or WeChat Pay will also be accepted at designated SmarTone stores.

You can make payment at any 7-Eleven stores in cash by presenting the QR Code*. Two working days should be allowed for your payment transaction.

* This QR Code is also applicable to our self-service payment kiosk at designated SmarTone stores.

Crossed cheque made payable to “SmarTone Mobile Communications Limited” and post to “P.O. Box 35 General Post Office” together with the remittance slip. Write down the customer name or company name and phone / service number on the back of the cheque. Three working days should be allowed for your payment transaction.