Worried you’ll lose contact with your family when they go out? Or that they’ll get lost on their hikes? SmarTone’s “SmarT Guardian” keeps you updated on your family’s real-time location so you can stay in touch! Pre-set journey time, and we’ll notify emergency contact and send out SOS message when a family member goes missing to offer immediate assistance! Make every journey worry-free!
I am interested in “SmarT Guardian”, but I’m not currently a customer who have subscribed to the Company’s mobile monthly service plan. Can I still enjoy this service?
“SmarT Guardian” is only available to customers who have subscribed to the Company’s mobile monthly service plan.
Apart from Hong Kong, can this service be used in other regions/countries?
This service is only available in Hong Kong.
Can the contact phone number of the emergency contact be a fixed land-line phone or an overseas contact phone number?
The contact phone number of the emergency contact must be a Hong Kong mobile phone number and be able to receive message normally.
During the journey, if I connect to a roaming network, will incur roaming service charges?
If you switch on data roaming and connect to an overseas network, corresponding roaming service charges will be incurred.
Do I and my emergency contact have to pay for sending and receiving SMS notifications?
You and your emergency contact do not need to pay for sending and receiving SMS notifications when using this service.
How many emergency contacts can be added?
You must add at least two emergency contacts.
Will “SmarT Guardian” help me dial 112 and seek help from the emergency call centre?
SmarTone Customer Service Support Team will dial 112 and call the emergency call centre only upon the request from you or emergency contact.
What will happen if I deny “SmarT Guardian” access to my real-time location?
This service requires you to “always allow” CARE App access to your real-time location, in order to activate service and send your real-time location data to your emergency contact.
Will my real-time location data be permanently kept in SmarTone’s system?
Your real-time location data is removed 7 days after your “SmarT Guardian” service ends, and will not be permanently kept in SmarTone’s system.
What will happen if I am unable to connect to a mobile network during the journey?
If you are unable to connect to a mobile network during the journey, SmarTone will not send SMS notifications to your emergency contact.
What are the maximum and minimum journey times?
The maximum journey time is 12 hours, and the minimum is 30 minutes.
How do I edit my journey time if the actual trip takes longer than expected?
You can pause the timer and reset the estimated journey time.
What will happen if I do not response to the “Check-in Prompt”?
If you do not respond to the “Check-in Prompt” within a designated time period, the system will send a SMS message to your emergency contact. SmarTone Service Support Team will contact the user and their emergency contact as soon as possible(if applicable).
If the emergency contact is not a current SmarTone customer, can they receive the SMS notification from SmarTone?
Both SmarTone and non-SmarTone customers can be registered as emergency contact and receive SMS notification from SmarTone.
Since this service can access my real-time location, can the emergency contact call SmarTone Customer Service Support Team at any time to check my location?
The location data collected by this service will only be provided to the users’ emergency contacts, authorised personnel, or designated departments/organisations, including but not limited to government departments, the police, the fire department, ambulance service, hospitals and more, in case of emergency or when required by the service; under normal circumstance, this service will not provide user data to third parties.