“SmarT Guardian” is only available to customers who have subscribed to the Company’s mobile monthly service plan.

This service is only available in Hong Kong.

The contact phone number of the emergency contact must be a Hong Kong mobile phone number and be able to receive message normally.

If you switch on data roaming and connect to an overseas network, corresponding roaming service charges will be incurred.

You and your emergency contact do not need to pay for sending and receiving SMS notifications when using this service.

You must add at least two emergency contacts.

SmarTone Customer Service Support Team will dial 112 and call the emergency call centre only upon the request from you or emergency contact.

This service requires you to “always allow” CARE App access to your real-time location, in order to activate service and send your real-time location data to your emergency contact.

Your real-time location data is removed 7 days after your “SmarT Guardian” service ends, and will not be permanently kept in SmarTone’s system.

If you are unable to connect to a mobile network during the journey, SmarTone will not send SMS notifications to your emergency contact.

The maximum journey time is 12 hours, and the minimum is 30 minutes.

You can pause the timer and reset the estimated journey time.

If you do not respond to the “Check-in Prompt” within a designated time period, the system will send a SMS message to your emergency contact. SmarTone Service Support Team will contact the user and their emergency contact as soon as possible(if applicable).

Both SmarTone and non-SmarTone customers can be registered as emergency contact and receive SMS notification from SmarTone.

The location data collected by this service will only be provided to the users’ emergency contacts, authorised personnel, or designated departments/organisations, including but not limited to government departments, the police, the fire department, ambulance service, hospitals and more, in case of emergency or when required by the service; under normal circumstance, this service will not provide user data to third parties.

Users can appoint their relatives or friends as emergency contacts by adding their mobile numbers. SmarTone will send SMS notifications to emergency contacts according to the users’ settings and status during journey, e.g. hard falls, standstills or no reply, to offer assistance. 

The SMS from SmarTone is for notification purpose only. Emergency contact should contact the user first to ascertain current situation and decide if it’s necessary to seek help from the emergency call centre.

Both SmarTone and non-SmarTone customers can be registered as emergency contact and receive SMS notification from SmarTone.

You can call SmarTone Customer Service Support Team for inquiries. The team will contact that SmarTone user and delete your registered phone number.