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Home       Apps & Services       Auto Top-up Abroad Pack
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Auto Top-up Abroad Pack
Stay connected abroad effortlessly with SIM Auto Top-up
Auto Top-up Abroad Pack
  • Q1
    Can I get the UK mobile number in advance?

    A1

    Yes. You will receive a SIM card when you subscribe to the Auto Top-up Abroad Pack. The UK mobile number is printed on the SIM card.

  • Q2
    How to activate the SIM card?

    A2

    You need to activate the SIM card within 6 months; Please insert the SIM card into your phone on arrival in the UK and make a call/connect to the internet to complete the activation.

  • Q3
    Apart from the UK, can the mobile data be used in other destinations?

    A3

    Apart from 40GB data in the UK for every 30 days, the service also provides 5GB data in 37 European destinations^.

  • Q4
    How to check the data usage?

    A4

    In Hong Kong, you can call SmarTone 24-hour hotline 2880 2688 or visit any SmarTone store and ask our store assistants for details; In the UK, you can call a toll-free customer service hotline on 068 with your mobile phone for details.

  • Q5
    What can I do if my SIM card has a problem and cannot be used?

    A5

    In Hong Kong, you can call SmarTone 24-hour hotline 2880 2688 or visit any SmarTone store and ask our store assistants for SIM replacement; In the UK, you can call a toll-free customer service hotline on 03330 068 068 with other mobile phones/landlines for SIM replacement.



12-day Roaming Data Pass
  • Q1
    What is the difference between a 12-day Roaming Data Pass and other Roaming Data Passes?

    A1

    You can purchase a 12-day Roaming Data Pass at a discounted price of $36/month# once you subscribe to the Auto Top-up Abroad Pack. Compared to other roaming data passes with 180 days validity, the validity of the 12-day Roaming Data Pass is up to 365 days from the date of purchase. You can choose different roaming data pass depending on your roaming needs.

  • Q2
    What destinations does the 12-day Roaming Data Pass cover?

    A2

    Apart from the UK, the 12-day Roaming Data Pass also covers other European destinations, USA, Canada and Asia-Pacific destinations. Please click here for details.

  • Q3
    Do I have to use the 12-day Roaming Data Pass consecutively?

    A3

    You can use the 12-day Roaming Data Pass straight or save for later giving you greater flexibility.

  • Q4
    What can I do if the 12-day Roaming Data Pass is not enough for my use?

    A4

    You can simply purchase more 12-day Roaming Data Passes if you continue to subscribe to the Auto Top-up Abroad Pack. The 12-day Roaming Data Pass can be purchased a maximum of 5 times per phone number. You can call SmarTone 24-hr Roaming Hotline 27936397 or visit any SmarTone stores to purchase additional 12-day Roaming Data Passes.

^37 European destinations includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania , Luxembourg, Malta, Martinique, Mayotte, the Netherlands, Norway, Poland, Portugal, La Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City; Applicable European destinations will be updated from time to time

#12-month contract is required; only applicable for customer who subscribed Auto Top-up Abroad Pack.