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Lost or Stolen Phone

If your phone is lost or stolen, please follow these instructions for immediate assistance:

Report Lost / Stolen Phone

Via Phone Via SmarTone Store

In Hong Kong call 2880 2688 and when abroad call + 852 2880 2688 or toll free hotlines. Follow the below instructions:

  • Press 2 for English
  • Enter your phone number
  • Press 1 to report lost phone

Visit any of our stores and provide your:

  • Registered name and lost phone number
  • HKID card
  • Contact number

Service Reactivation

Visit any of our stores with your HKID or passport. For lines registered under a company name, bring your Business Registration and company chop.