Payment Methods

Settle your bills with autopay. It's more convenient and you can earn points on your credit card. Register now for credit card autopay. Other payment methods are also available.

Autopay

Credit Card Autopay – Please download and complete the application form . Visit one of our stores and bring along with your credit card to complete the autopay application. It will be effective in next bill earliest.

Bank Account Autopay – Please download and complete the application form and submit to your bank; OR visit one of our stores for arrangement. You are suggested to present your bank document such as bank statement, ATM Card for verification. It will take about two to five weeks to process. You will be notified by post from your bank once approved.


Online Payment

If you are a registered user of any of the following banks or services, you can make your payment by clicking below:

HSBC HANG SENG BANK Jetco PPS

Allow two working days for payment transaction processing. Please refer to the relevant bank for service application enquiries. As it may take 2 working days for your payment to process, please allow sufficient processing time before payment due date.

PPS

  • Bill payment by phone: 18031
  • SmarTone PPS Merchant Code: 30
  • PPS Enquiries: 900-00-222-329

As it may take 2 working days for your payment to process, please allow sufficient processing time before payment due date.

Phone Banking

If you have an HSBC or Hang Seng Bank phone banking account, you can make your payment by dialing the designated hotline. Please refer to your bank for details.

As it may take 2 working days for your payment to process, please allow sufficient processing time before payment due date.

ATM

  • HSBC / Hang Seng Bank - "Bill Payment Service"
  • Jetco - "JetPayment"

Choose “Bill Payment” and then select “SmarTone”. Simply follow the on-screen instructions to key in your mobile telephone number or service number and the total amount due.

Payments made through Jetco and HSBC / Hang Seng Bank will take 30 minutes and 2 working days respectively to process. Please allow sufficient processing time before payment due date.

At SmarTone stores

Payment by cheque, cash, EPS, credit card, Apple Pay, Samsung Pay, Android Pay, Alipay or WeChat Pay (mainland version) will be accepted at selected stores.

At 7-Eleven Stores

You can make payment at any 7-Eleven Store in cash by presenting the QR Code.

Methods to obtain the QR Code:

  1. via the link inside Bill Alert SMS
  2. shown in the top left corner on bill

As it may take 2 working days for your payment to process, please allow sufficient processing time before payment due date.

* QR code is also applicable at our self-service payment kiosk at designated SmarTone stores.

By Post

To settle the bill by post, simply prepare a crossed cheque to "SmarTone Mobile Communications Limited" for mobile service or fibre broadband service along with the remittance slip to "P.O. Box 35, General Post Office". Please write your name or company name and mobile telephone number or service number on the back of your cheque. Please allow 3 working days for payment transaction to be processed.


Note: From 9 June 2017, 1638 IDD customers (non-SmarTone other service customers) are invited to pay using PPS, autopay, post a crossed cheque or in person at SmarTone stores. For further payment details, please refer to your statement.