Please input the following information




Thank you for using S-Bots
To help us further improve, please give us your feedback.

If you would like us to contact you to follow up your feedback, please give us your contact information.


Home       Phones and Plans       Special Promotions
Special Promotions


Subscribe to a designated plan to get a FREE Samsung Galaxy A8s and up to 30 days Asia Pacific Virtual WiFi Egg this Chinese New Year.
What’s more, you can enjoy a HK$68= Trade-in discount on purchase of a new case priced at $250 or above, and also up to 66% off handset accessories.

  • SUPERCARE FAMILY PLAN (10GB/20GB)
  • SUPERCARE FAMILY PLAN (4GB/6GB)
  • SUPERCARE INDIVIDUAL PLAN
  • ACCESSORIES OFFERS
 

SUPERCARE FAMILY PLAN
 
Monthly Fee HK$ 558 HK$ 798
No. of SIM 4 5
Shared Local Data^^ 10GB 20GB
Extra Local Share Data +10GB +20GB
Extra Data

1.5GB Greater Bay Area Data++
(Only Applicable to Primary SIM Card)

Extra Data

1.5GB Greater Bay Area Data+
(Only Applicable to Primary SIM Card)

Upgrade to Unlimited Local Data* +HK$178/month& +HK$108/month&
Shared Local Voice Mins Unlimited
Contract Term 24 Months
Festive Subscription OffersHappy New Phone
FREE
FREE Samsung Galaxy A8s
(RRP: HK$3,298)
Or
HK$2,000 Handset & Accessories Discount
FREE
FREE Samsung Galaxy A8s
(RRP: HK$3,298)
Or
HK$3,000 Handset & Accessories Discount
FREE Asia Pacific Virtual WiFi Egg 15 Days
(Value: HK$1,020)
30 Days
(Value: HK$2,040)
Port In Subscription Offer FREE Mainland China Mobile Number for the first 12 months (Value: HK$18/month)
Valentine’s Special FREE Riedel Wine Glass Pack (Value: HK$590)
Or
FREE Movie Vouchers x 2

# Opting for FUP Unlimited Local Data at the same time is required.

^ Thereafter charge for local data $50/1GB will be charged on 'Advise and Consent' basis.

^^ Thereafter charge for local data $50/1GB (applicable to SuperCare Family Plan (4GB/6GB/10GB)) or $50/2GB (applicable to SuperCare Family Plan (20GB)) will be charged on 'Advise and Consent' basis.

++ For subscription of designated SuperCare Family Plan, the Primary SIM Card will entitle Free Greater Bay Area Data Service with extra China and Macau data usage of the Greater Bay Area Data Service (1.5GB/month) within contract period. Greater Bay Area Data Service and free extra China and Macau data usage of the Greater Bay Area Data Service will be canceled after the contract expire.

'Advise and Consent' basis: At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance. Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an "Advise & Consent" mechanism for the purchase of top-up data.

* Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.

** The special monthly fee HK$58 is calculated based on the original monthly fee HK$168 for Upgrade to Unlimited Local Data, after a contract bonus of HK$110 per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.

& The special monthly fee HK$198 / HK$178/ HK$108 is calculated based on the original monthly fee HK$238 for Choice to Upgrade Unlimited Local Data, after a contract bonus of HK$40/HK$60/HK$130 per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.

(If applicable) Port In Subscription Offer: The customer can enjoy Easy number service per month in first 12-month during contract period when he/she successfully port-in from other mobile operators. Each service plan contract is entitled to this offer once only. At the end of the free service period for Easy number service, unless the customer gives not less than 30 days prior notice to terminate the service, the Company will continue to provide the service and the customer will be charged at the prevailing rate.

Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Local Data Plan.

Other services included: Intra SMS, voicemail, call forwarding, caller number display, call waiting and conference call.

SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.

= During promotion period customer can enjoy $68 discount on trade-in the old phone case to purchase new phone case with recommended retail price at $250 or above, and the offer cannot be exchanged for other goods or cash. The Promotion is valid from 18 January to 17 February 2019 (both dates inclusive) (the "Promotion Period"). Each trade-in only accepts one old phone case for purchase of one new phone case. The Company reserves the right to make the final decision (for example, considering the extent of damage of old phone case). The phone case trade-in offer cannot be used in conjunction with other offers and is not applicable to Apple official cases. After the trade-in is completed, the Trade-In phone case cannot be reclaimed under any circumstance. The above offers are valid for a limited period, and while stock lasts. Some products are only available in selected stores. Please contact our staff for details. Offers are only applicable in-store in Hong Kong and are subject to terms and conditions. Please contact our staff for details. Offers are subject to stock availability and are available on a first-come-first-served basis and while stocks last. The Offer(s) will be terminated accordingly without prior notice.

    Chinese New Year "Happy New Phone" Subscription Offer
  • Only applicable to new customers / existing customers with a new subscription or designated existing customers. A designated service plan with 24-month contract subscription and an admin fee of HK$18 per month are required.
  • Customer can enjoy Double-up Local Data Offer within the contract period upon a contract subscription of a designated SIM-Only SuperCare Smartphone Plan.
  • Customer can enjoy Greater Bay Area Data within the contract period upon a contract subscription of a designated SIM-Only SuperCare Smartphone Plan (4GB/6GB/10GB).
  • Customer can enjoy Handset and Accessories Credit Offer once, on top of Double-up Local Data Offer and Greater Bay Area Data within the contract period upon a contract subscription of a designated SIM-Only SuperCare Smartphone Plan (6GB/10GB).
  • Customer can enjoy Handset and Accessories Credit Offer once or (opting for FUP Unlimited Local Data at the same time is required) purchase Samsung Galaxy A8s at subscription price once, on top of Virtual WiFi Egg within the contract period upon a contract subscription of a designated SIM-only SuperCare Familly Plan (4GB/6GB).
  • Customer can enjoy Handset and Accessories Credit Offer once or FREE Samsung Galaxy A8s once, on top of Virtual WiFi Egg within the contract period upon a contract subscription of a designated SIM-only SuperCare Familly Plan (10GB/20GB).
  • Each contract subscription is entitled to designated premium once only. The extra data and/or the value of the premium depends on the contract subscription selected.
  • A designated number of months of an advance payment of the monthly fee and an admin fee are required. The number of months of an advance payment, the extra data and/or the value of the premium depend on the contract subscription selected.
  • The gifts are available while stocks last. The Company reserves the right to offer an alternative gift of equivalent or approximate value.
  • If the customers change to other service plans after enjoying the gift(s), the Company has the right to charge the full amount of the gift without prior notice.
  • Customers who purchase the designated smartphones can enjoy 12 months' SmarTone Screen Replace™ for free.
  • SuperCare Family Plan
  • All local data and voice usage will be shared between all SIM Cards under the plan. The accumulated usage of all SIM Cards will be counted towards the usage of the plan.
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge and standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • SIM only SuperCare Family Plans are not applicable to 2G phones / connected devices or any phones / connected devices which has manually opted for 2G network. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Plans cannot be used in conjunction with Multi-SIM and Tag-On SIM Plans.
  • If the registered mobile number of the plan is terminated/disconnected or changes to a non-specified plan for whatever reason, all SIMs under the plan will be terminated automatically at the same time.
  • Subject to relevant terms and conditions. Please refer to T&C-T314 for details.
  • Extra Double-up Local Data Offer:
  • Only available to customers who subscribe to the designated SuperCare Smartphone Plan.
  • Customers can enjoy extra double-up local data within the contract period. The extra local data is equivalent to the local data allowance of the service plan at the time of subscription. The extra local data under this offer will be forfeited if the Customer changes to other service plans.
  • The extra local data cannot be used in conjunction with DataRoam Plan.
  • Each service plan is entitled to the offer once only.
  • Greater Bay Area Data Service:
  •  (If applicable) Specific customer can enjoy extra China and Macau data usage of the Greater Bay Area Data Service during contract period. Extra China and Macau data usage of the Greater Bay Area Data Service can be shared in China and Macau. Any balance of unused extra China and Macau data usage cannot be carried forward and will be voided at the end of each month.
  • On subscription of the Greater Bay Area Data Service, monthly data allowance of Greater Bay Area Data Service data can be shared in China and Macau.
  • The Customer who subscribe Greater Bay Area Data Service should also activate Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan at the same time. Please click heredetails of Virtual WiFi Egg. Please click here for details of “Upgraded” Roaming Data Day Plan.
  • To use the Greater Bay Area Data Service when travelling in China and Macau, the Customer should turn on data roaming via 'Settings' on his/her phone.
  • When the Customer is within the location of China and Macau and if the Customer's accumulated Greater Bay Area Data Service data usage exceeds monthly data allowance, the China Macau data service will be charged automatically by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • When the Customer apply Greater Bay Area Easy Pack or China Macau Data Pack Services Plan ("additional service plan") at the same time, Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable if the Customer is within the location of China and Macau; the arrangement of thereafter China Macau data usage and charges will same as the default data top-up option of additional service plan. When the Customer’s accumulated China Macau data usage exceeds the Greater Bay Area Data Service monthly data allowance, (If applicable) extra monthly allowance, additional service plan monthly allowance and (If applicable) purchased top-up usage, China Macau data service will be suspended temporarily. At that time the Customer will be notified by the top-up SMS of additional service plan, which also specified the top-up charges, he/ she may reply to the SMS to purchase a top-up of China Macau data service.
  • When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • Greater Bay Area Data Service cannot be used in conjunction with specified DataRoam services.
  • If SuperCare Family Plan customers subscribe Greater Bay Area Data Service, the monthly data allowance of Greater Bay Area Data Service and top-up of Greater Bay Area Data Service data purchased is only allowed to the Primary SIM Card Number but no other mobile numbers under the same plan.
  • If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Data Service, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I037 for details.
  • FUP Unlimited Local Data:
  • Only available to customers who have subscribed to a designated SuperCare Smartphone Plan (6GB/10GB).
  • Customers opting for FUP Unlimited Data, the contract end date will be the same as the SuperCare Smartphone Plan.
  • FUP Unlimited Data cannot be used in conjuction with Multi-SIM Plan, Tag-On SIM Plan and 10GB Add-on Local Data Plan.
  • Free WiFi service:
    i) Free WiFi service is available to a customer who has subscribed to a designated FUP Unlimited Data Plan
    ii) Free WiFi service will be terminated if the Customer changes to other service plan.
    iii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688
    iv) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
    vi) WiFi FAQ
  • FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
  • Subject to relevant terms and conditions. Please refer to T&C-T313 for details.
  • Virtual WiFi Egg Offer
  • All numbers under one SuperCare Family Plan will activate Virtual WiFi Egg to enjoy 5/ 10/ 15/ 30-day of Virtual WiFi Egg in designated Asia Pacific destinations for free within the contract period (Daily rate per destination: HK$68).
  • Designated Asia Pacific destinations include China / Macau, Australia, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand. Designated destinations and roaming partners may change from time to time.
  • When roaming data usage at each destination reaches 300MB in a day, data service continues but will be at up to 128kbps until 23:59 local time of the visited destination of the same day.
  • If more than one number under one SuperCare Family Plan activated Virtual WiFi Egg in the same destination at the same time, corresponding numbers of Day Pass will be deducted.
  • The original day plan price will be charged if exceeds free Virtual WiFi Egg entitlement or usage at non-designated destinations.
  • (If applicable) When the Customer apply Greater Bay Area Data Service at the same time, the China and Macau data usage under Primary SIM Card would firstly deduct on Greater Bay Area Data Service monthly data allowance. When the accumulated China Macau data usage exceeds the Greater Bay Area Data Service monthly data allowance, the remaining free Virtual WiFi Egg entitlement will be deducted.
  • The remaining usage of free Virtual WiFi Egg will be automatically forfeited after the end of contract period.
  • For details in Virtual WiFi Egg, please click here.
  • Customer will be charged total $340/ $680/ $1020/ $2040 for original day plan price of 5/ 10/ 15/ 30-day Virtual WiFi Egg if change to new service plan.
  • The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
  • Handset and Accessories Credit Offer
  • Customer can enjoy Handset and Accessories Credit Offer once upon a contract subscription of a designated SIM Only SuperCare Smartphone Plan / a designated SIM Only SuperCare Family Plan.
  • The value of the Handset and Accessories Credit Offer depends on the contract subscription selected.
  • Only applicable to the purchase of designated smartphones, accessories and phone protection services at the Company's stores.
  • Customer is required to purchase designated smartphones, accessories and phone protection services at the prevailing Recommended Retail Price.
  • The credit is valid for 90 days from the date of contract subscription. Customer can use the credit offer over the validity period, please ask our store assistant for credit remaining amount. Any unused credit will be forfeited upon expiry.
  • The remaining credit amount cannot be exchanged for cash or refund.
  • Each designated contract subscription is entitled to the credit offer once.
  • This offer cannot be used in conjunction with any other credit offer.
  • Customers who purchase the designated smartphones / smartwatchs can enjoy 12 months' SmarTone Screen Replace™ for free.
  • The available smartphones, accessories and handset protection service will be updated and amended from time to time. Please ask our store assistants for details.
  • Samsung Galaxy A8s Offer
  • Customer can purchase designated handset at subscription price once upon a contract subscription of a designated SIM-only SuperCare Smartphone Plan(6GB/10GB) or designated SIM-only SuperCare Familly Plan(4GB/6GB) with opting for FUP Unlimited Local Data at the same time.
  • Customer can enjoy FREE Samsung A8s once upon a contract subscription of a designated SIM-only SuperCare Smartphone Plan(10GB/20GB).
  • Subscription price depends on the contract subscription selected.
  • Customer can purchase designated handset at subscription price at the Company’s stores which valid 90 days from the date of contract subscription.
  • Each designated contract subscription is entitled to the subscription price once.
  • This offer cannot be used in conjunction with any other credit offer.
  • Movie Vouchers Offer
  • Customers can enjoy 2 Movie Vouchers upon a contract subscription of a designated SuperCare Family service plan.
  • The offer cannot be used in conjunction with Riedel Wine Glass Pack offer. Each designated contract subscription is entitled to the offer once only.
  • Vouchers are available while stocks last. The use of Movie Vouchers is subject to the relevant merchant’s terms and conditions. Please refer to the back of the vouchers for details.
  • The Company makes no representation or guarantee as to the quality and availability of the products, services, or information provided by the Merchants.
  • Riedel Wine Glass Pack Offer
  • Customers can enjoy one set Riedel Wine Glass Pack upon a contract subscription of a designated SuperCare Family service plan.
  • The offer cannot be used in conjunction with Movie Vouchers Each designated contract subscription is entitled to the offer once only.
  • Customers who subscribed the contract will receive the redemption SMS starting from 18 February 2019. For redemption details, please refer to redemption SMS. The redemption period is from 18 February to 31 March 2019 (both dates inclusive).
  • Any offers which have not redeemed will be forfeited upon expiry.
  • The Company makes no representation or guarantee as to the quality and availability of the products, services, or information provided by the Merchants.
  • Easy Number Service
  • Easy Number is only available for customers who have subscribed to the Company’s monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
  • Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans of the Service, while each SmarTone mobile phone number registering with the same HKID holder can subscribe to one Standard Plan only. Each Standard Plan will be allocated one China mobile phone number. If a Customer registers more than 3 Standard Plans for this Service, SmarTone reserves the right to terminate the oversubscribed plan(s) and its China mobile number.
  • The Customer must agree with the arrangement of Registration of True Identity Information of users for China mobile numbers. For details, please refer to the relevant Terms and Conditions of this Service.
  • Subject to relevant terms and conditions. Please refer to T&C-V126 for details.
  • SmarTone Screen Replace™
  • Upon accidental physical damage of the smartphone screen and/or its attached LCD panel, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel repair or replacement, once only within the first 12 months from the effective date of Screen Replace.
  • A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$350. Or paying a fee of HK$450 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
  • Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100, other smartphones please refer to T&C-V099.
  • SmarTone Plus membership
  • Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership. The membership offered depends on the service plan selected.
  • Fixed-term contract is required.
  • SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.
  • General Terms and Conditions
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.