The User of Registered Number of the plan can authorise all other mobile numbers under the same plan to purchase a top-up. Please visit our stores or call 2880 2688 for details.
At any time when the accumulated local data usage of all SIM cards under a plan nearly reaches the monthly allowance, an SMS notification will be sent to the User of Registered Number, and other plan users who are authorised to purchase a top-up. Users may reply to the SMS to purchase a top-up. The Company will treat the first SMS reply received as purchase confirmation and the top-up data purchased will be shared between all SIM cards under the same plan. If no top-up is purchased, data service will be suspended when the accumulated data usage of all SIMs has reached the allowance. Users may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance.
Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an “Advise & Consent” mechanism for the purchase of top-up data.
A prepayment of designated amount is required. The prepayment amount varies according to the designated smartphone model and service plan selected by the customer. It will be credited to the customer by monthly instalments over the contract period. The available smartphones will be updated and amended from time to time. Please ask our store assistants for details.
Designated SuperCare Family Plan with handset subscription includes a contract bonus of $20/$40/$70/$80/$110/$140 per month for 24 months. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.
To enjoy HK$0 cash prepayment and 0% interest instalments, customers are required to subscribe to the SuperCare Family Plan with handset subscription and paying with one of the selected credit cards of HSBC, Hang Seng, SCB, Manhattan, Citibank, BOC, Dah Sing, MEVAS, DBS, BEA, Fubon Bank, Bank of Communications, Wing Hang Bank, Wing Lung Bank, Shanghai Commercial Bank, China Construction Bank or AEON. The above offer is required to use designated credit card for settlement and monthly service fees should be settled by credit card autopay. The prepayment (minus the smartphone price) will be withheld from the customer's credit card limit, and this will be released in line with the monthly handset repayment charged to customer's credit card over the life of the contract. This charge will be credited to the customer's mobile service monthly bill over the course of the contract.
SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.