For account enquiry, please update SmarTone CARE to the latest version
Please input the following information
Proceed the enquiry with the following username

Thank you for using S-Bots
To help us further improve, please give us your feedback.

If you would like us to contact you to follow up your feedback, please give us your contact information.

Home       Phones and Plans       Trade-in Service
Trade-in Service

Trade-in service includes smartphones, tablets, smart wearables and earphones

Enjoy a professional Trade-in Service, hot smartphone offers, and a more caring service when purchasing new smartphones at SmarTone stores

    Trade-in old devices
  • Trade-in multiple devices at once
  • 3-minute accurate quote
  • 7-day guarantee on Trade-in prices*
    Purchase new smartphones
  • Phone Content Transfer for free&
  • Subscribe and purchase handset to enjoy FREE 12-month SmarTone Screen Replace™+

Check the latest Trade-in prices

(Latest update on: 22/06/2021)

Featured Trade-in Bonuses

Trade in your old device(s) and purchase featured handset to enjoy extra discount

* 7-day Guarantee on Trade-in Prices

  • The trade-in price will be adjusted based on the extent of damage of the Trade-In Device.
  • The trade-in of the designated device (“Trade-In Device”) must satisfy the Company’s trade-in policy (e.g. designated brands and models). The device should include a battery and must work properly. The Company reserves the right to make the final decision.
  • The company will not accept any device that is not purchased from authorised dealer or has been modified/altered in any way.
  • The trade-in of the old device can only be used to offset the purchase price of a new device and cannot be exchanged for other goods or cash.
  • After the trade-in is completed, the Trade-In Device cannot be reclaimed under any circumstance.
  • Trade-in prices are determined by our company and are subject to change without prior notice.

^ Trade-in Bonus

  • Customers are required to successfully trade in a designated device and purchase a handset at the same time to enjoy the extra trade-in bonus.
  • This offer is only available in-store, while stocks last.
  • Trade-in Bonus cannot be used in conjunction with designated offers. Please ask our store assistant for details.

& Phone Content Transfer for free

  • The Customer is responsible to ensure all the data in the Trade-in Device is backed up prior to trade-in. The Company will not be responsible for any loss, retrieval, restoration or transfer of the data.
  • The Company reserves the right, and its discretion, not to proceed with phone content transfer service. In the event of dispute, The Company’s decision shall be final.
  • Phone content transfer service is available at the designated shops.

SmarTone Screen Replace™:

  • Upon accidental physical damage of the smartphone screen and/or its attached LCD panel, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel repair or replacement, once only within the first 12 months from the effective date of Screen Replace.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel and excludes any other repair and refurbishment of any other component or the handset itself. For smartphone manufacturer or its authorised repair centre that offer a handset replacement as the only option for repair, SmarTone may at its discretion reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time. SmarTone has the right to make the final decision in relation to the reimbursement.
  • Subject to relevant terms and conditions. Please refer to T&C-V133  for details.

The Company reserves the right of final discretion in above events of any dispute.