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Apps & Services Offers

Exclusive Privileges

Data top-up options

Why SmarTone?

SmarTone introducing 5S - an innovative new standard in telecommunications that goes beyond speed to enhance every customer's total mobile experience with peace of mind and caring services.
Speed | Stability | Seamlessness
Our Powerful Network brings you a fast and unlimited mobile experience
Security
We offer comprehensive mobile protection for your total peace of mind
Service
We provide the personal and attentive service you deserve
  • Subscription to designated mobile service plan / HomePhone+ can enjoy up to 9-Month Fee Waiver for Fibre Broadband service, when you also subscribe to Fibre Broadband service for your home.

  • At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance.

    Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an “Advise & Consent” mechanism for the purchase of top-up data.

    SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.

  • Flexi-switch lets you change your plan once after you’ve signed up. Please click here to learn more.

SuperCare Smartphone Plans:
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • SIM Only SuperCare Smartphone Plans are not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Subject to relevant terms and conditions. Please refer to T&C-T263 for details.
Flexi-switch For Designated Service Plans:
  • Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
  • Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
  • When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
  • The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
  • (if applicable) FUP Unlimited Data Plan:
    If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
  • (if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251  for details.
SmarTone Screen Replace™ offer:
  • Each service plan can enjoy this offer once.
  • Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
  • A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
  • Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100, other smartphones please refer to T&C-V099.
  • Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.
FUP Unlimited Data :
  • Only available to customers who have subscribed to a designated SIM Only SuperCare Smartphone Plan (6GB).
  • Customers opting for FUP Unlimited Data, the contract end date will be the same as the SIM Only SuperCare Smartphone Plan.
  • FUP Unlimited Data cannot be used in conjuction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan.
  • Free WiFi service:
    i) Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.
    ii) Free WiFi service will be terminated if the Customer changes to other service plan.
    iii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
    iv) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited  in Hong Kong only.
  • FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
  • Subject to relevant terms and conditions. Please refer to T&C-T249 for details.
10GB Add-on Local Data :
  • Only available to customers who have subscribed to a designated SIM Only SuperCare Smartphone Plan (6GB).
  • Customers opting for 10GB Add-on Local Data Plan, the contract end date will be the same as the SIM Only SuperCare Smartphone Plan.
  • 10GB Add-on Local Data Plan cannot be used in conjuction with Multi-SIM, Tag-On SIM Plans and FUP Unlimited Data.
  • 10GB Add-on Local Data Plan is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network.
  • Subject to relevant terms and conditions. Please refer to T&C-T250 for details.
Home Fibre Broadband Service Offer
  • Subscription to designated mobile service plan with the registration of Fibre Broadband service under the same account / Subscription to any HomePhone+ with the registration of ST Fibre Broadband under the same HKID is required.
  • The offer only applies to customers registering for broadband service at a designated resident address.
  • The number of monthly fee waiver depends on the Fibre Broadband’s service plan selected.
  • The waived monthly fee only includes basic Broadband Service, excluding entertainment pack.
  • The total waived monthly fee will be credited to the customer account over the contract period of the Service Plan. (Monthly rebate = The total waived monthly fee/30months)
SmarTone Plus Membership:
  • Customers who subscribe or renew the designated mobile service plan will enjoy SmarTone Plus membership.
  • Designated mobile service plans include: 20GB SuperCare Family Plans; 20GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 10GB SuperCare Family Plans; 10GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Family Plans; 6GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Plans with add-on for DataRoam plan (3 destinations) or (6 destinations) or FUP unlimited data or 10GB add-on local data (including SuperCare Plans for Smartphones). Fixed-term contract are required for the above plans, customers opting for DataRoam Plan (2 destinations), (3 destinations) or (6 destinations), FUP unlimited data or 10GB add-on local data, the contract end date will be the same as the SuperCare Plans or SuperCare Family Plans; SuperCare Plan 1GB or 2GB or 6GB; SuperCare plan 1GB or 2.5GB or 6GB with add-on for DataRoam plan (2 destinations).
  • SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.
General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • Subscription to designated mobile service plan / HomePhone+ can enjoy up to 9-Month Fee Waiver for Fibre Broadband service, when you also subscribe to Fibre Broadband service for your home.

  • At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance.

    Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an “Advise & Consent” mechanism for the purchase of top-up data.

    SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.

  • Flexi-switch lets you change your plan once after you’ve signed up. Please click here to learn more.

SuperCare Smartphone Plans:
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • SIM Only SuperCare Smartphone Plans are not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Subject to relevant terms and conditions. Please refer to T&C-T263 for details.
Flexi-switch For Designated Service Plans:
  • Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
  • Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
  • When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
  • The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
  • (if applicable) FUP Unlimited Data Plan:
    If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
  • (if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251  for details.
SmarTone Screen Replace™ offer:
  • Each service plan can enjoy this offer once.
  • Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
  • A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
  • Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100, other smartphones please refer to T&C-V099.
  • Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.
FUP Unlimited Data :
  • Only available to customers who have subscribed to a designated SIM Only SuperCare Smartphone Plan (6GB).
  • Customers opting for FUP Unlimited Data, the contract end date will be the same as the SIM Only SuperCare Smartphone Plan.
  • FUP Unlimited Data cannot be used in conjuction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan.
  • Free WiFi service:
    i) Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.
    ii) Free WiFi service will be terminated if the Customer changes to other service plan.
    iii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
    iv) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited  in Hong Kong only.
  • FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
  • Subject to relevant terms and conditions. Please refer to T&C-T249 for details.
10GB Add-on Local Data :
  • Only available to customers who have subscribed to a designated SIM Only SuperCare Smartphone Plan (6GB).
  • Customers opting for 10GB Add-on Local Data Plan, the contract end date will be the same as the SIM Only SuperCare Smartphone Plan.
  • 10GB Add-on Local Data Plan cannot be used in conjuction with Multi-SIM, Tag-On SIM Plans and FUP Unlimited Data.
  • 10GB Add-on Local Data Plan is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network.
  • Subject to relevant terms and conditions. Please refer to T&C-T250 for details.
Home Fibre Broadband Service Offer
  • Subscription to designated mobile service plan with the registration of Fibre Broadband service under the same account / Subscription to any HomePhone+ with the registration of ST Fibre Broadband under the same HKID is required.
  • The offer only applies to customers registering for broadband service at a designated resident address.
  • The number of monthly fee waiver depends on the Fibre Broadband’s service plan selected.
  • The waived monthly fee only includes basic Broadband Service, excluding entertainment pack.
  • The total waived monthly fee will be credited to the customer account over the contract period of the Service Plan. (Monthly rebate = The total waived monthly fee/30months)
SmarTone Plus Membership:
  • Customers who subscribe or renew the designated mobile service plan will enjoy SmarTone Plus membership.
  • Designated mobile service plans include: 20GB SuperCare Family Plans; 20GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 10GB SuperCare Family Plans; 10GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Family Plans; 6GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Plans with add-on for DataRoam plan (3 destinations) or (6 destinations) or FUP unlimited data or 10GB add-on local data (including SuperCare Plans for Smartphones). Fixed-term contract are required for the above plans, customers opting for DataRoam Plan (2 destinations), (3 destinations) or (6 destinations), FUP unlimited data or 10GB add-on local data, the contract end date will be the same as the SuperCare Plans or SuperCare Family Plans; SuperCare Plan 1GB or 2GB or 6GB; SuperCare plan 1GB or 2.5GB or 6GB with add-on for DataRoam plan (2 destinations).
  • SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.
General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • For subscription of DataRoam Plan at a monthly fee of HK$436, customer is required to subscribe to a SIM Only SuperCare Smartphone Plan (6GB) and a DataRoam x6 Service at a monthly fee of HK$138 at the same time. 

  • For subscription of DataRoam Plan at a monthly fee of HK$416, customer is required to subscribe to a SIM Only SuperCare Smartphone Plan (6GB) and a DataRoam x3 Service at a monthly fee of HK$118 at the same time. 

  • For subscription of DataRoam Plan at a monthly fee of HK$316, customer is required to subscribe to a SIM Only SuperCare Smartphone Plan (6GB) and a DataRoam x2 Service at a monthly fee of HK$18 at the same time. 

  • 30 minutes' free 001 IDD service per month is only applicable to calls from Hong Kong to China.

DataRoam Service:
  • HK$118 / HK$138 DataRoam Service is only available to customer who has subscribed to a designated SuperCare Smartphone Plan (6GB) and U Plan3.
  • HK$18 DataRoam Service is only available to customer who has subscribed to a designated SuperCare Smartphone Plan (1GB data or above).
  • HK$36 / HK$236 / HK$276 DataRoam Service is only available to customer who has subscribed to a designated SuperCare Family Plan.
  • Customer opting for DataRoam Service, the contract end date will be the same as the subscribed designated Plan.
  • The monthly data allowance and top-up data purchased under the designated Plan can be shared in Hong Kong, Macau and other designated overseas destinations. While the monthly local voice minutes allowance and additional local voice minutes purchased under the designated Plan can be shared in Hong Kong and Macau for receiving calls from anywhere and local outgoing calls in the same designation.
  • For HK$118 / HK$236 DataRoam Service, the additional destination selected by the Customer cannot be changed during the contract period.
  • The customer who subscribes HK$18 / HK$36 DataRoam Service should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. While the customer who subscribes HK$118 / HK$138/ HK$236/ HK$276 DataRoam Service should also activate “Upgraded” Roaming Data Day Plan at the same time. To use DataRoam Service when travelling, the customer should turn on data roaming via 'Settings' on his/her phone.
  • When the customer is within the location of any of the overseas destinations which cover the selected DataRoam Service and if the customer’s accumulated data usage exceeds monthly data allowance and top-up data purchased (if applicable) under the designated Plan, the daily thereafter roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
  • (If applicable) For any Customer who subscribes FUP Unlimited Data Plan and DataRoam Service, FUP Unlimited Data usage applies to local (Hong Kong) use only. When the Customer is within the location of any of the overseas destinations which cover the selected DataRoam Service and if the Customer’s accumulated data usage exceeds monthly data allowance under the designated Plan, the daily thereafter roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the customer.
  • Customer can enjoy “Upgraded” Roaming Data Day Plan at 50% off on fixed daily rate (based on original price) upon the subscription of HK$118 / HK$138/ HK$236/ HK$276 DataRoam Service. The offer cannot be used in conjunction with other offers. The fixed daily rate will be adjusted from HK$138 (China/Macau) or HK$198 (other destinations) to HK$69 or HK$99 respectively for roaming data each day, HK$60 credit for local outgoing calls within same city and free global travel insurance. A daily rate of only HK$34 (original at HK$68) is applied when you start to use roaming data after 18:00 (local time) in the visited destination (excluding the HK$60 credit for local outgoing calls within same city). Charge is levied daily on a per roaming destinations basis. Please click here for details.
  • All mobile numbers under the SuperCare Family plan can enjoy “Upgraded” Roaming Data Day Plan at 50% off on fixed daily rate (based on original price) upon the subscription ofHK$236/ HK$276 DataRoam Service.
  • Please click here for details of Virtual WiFi Egg.
  • DataRoam Service  cannot be used in conjunction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan.
  • Flexi Switch is not applicable for this Plan.
  • (If applicable) Any free bonus local data offered to an existing contract of a service number under the service plan will be forfeited upon DataRoam Service subscription. The forfeited data will not be refunded or replenished to the Customer. 
  • (If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will firstly be deducted with the use of Virtual WiFi Egg.
  • (If applicable) Any free day entitlement of “Upgraded” Roaming Data Day Plan offered to an existing contract of a service number under the service plan will firstly be deducted with the use of “Upgraded” Roaming Data Day Plan.
  • (If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to “Upgraded” Roaming Data Day Plan upon DataRoam Service subscription. The forfeited free day entitlement will not be refunded or replenished to the Customer.
  • (If applicable) Any free day entitlement of “Upgraded” Roaming Data Day Plan offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to Virtual WiFi Egg upon DataRoam Service  subscription. The forfeited free day entitlement will not be refunded or replenished to the Customer.
  • The Company has the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T286  for details.
Free 30 minutes of 001 IDD:
  • Free 30 minutes of 001 IDD is only available during the DataRoam Service period, and the IDD minutes only apply to voice calls made by 001 IDD in Hong Kong to the normal fixed and mobile numbers in China. But excludes voice calls made to the infoline numbers and satellite numbers.
  • Customer must apply 001 IDD to enjoy the 30 free minutes of IDD.
  • Unused free minute(s) cannot be carried forwarded and will be cancelled on bill date.
  • Free 001 IDD minutes will be given on pro-rata basis from service activation date to 1st bill date, and free 30 minutes IDD will be given in the following bills.
  • Under the SuperCare Family Plan, users of mobile numbers other than the user of the Registered Number are not eligible to enjoy the free offer.
  • Please click here for details.
Free Connecting Tone Service:
  • Free Connecting Tone Service is only available during the DataRoam Service period.
  • Service includes 1 connecting tone change per month. For additional change, HK$5 per tone change will apply.
  • Browsing Connecting Tone content or sampling music tracks will incur data. It will be deducted from relevant subscribed service plans and charged at the applicable thereafter fee. Alternatively, it will be charged based on standard data charges.
  • Customer with Connecting Tone and Connecting Tone Channel subscription are not eligible to enjoy the free offer.
  • Under the SuperCare Family Plan, users of mobile numbers other than the user of the Registered Number are not eligible to enjoy the free offer.
  • Please click here for details.
SmarTone Plus Membership:
  • Customers who subscribe or renew the designated mobile service plan will enjoy SmarTone Plus membership.
  • Designated mobile service plans include: 20GB SuperCare Family Plans; 20GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 10GB SuperCare Family Plans; 10GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Family Plans; 6GB SuperCare Family Plans with add-on for DataRoam plan (2 destinations) or (3 destinations) or (6 destinations); 6GB SuperCare Plans with add-on for DataRoam plan (3 destinations) or (6 destinations) or FUP unlimited data or 10GB add-on local data (including SuperCare Plans for Smartphones). Fixed-term contract are required for the above plans, customers opting for DataRoam Plan (2 destinations), (3 destinations) or (6 destinations), FUP unlimited data or 10GB add-on local data, the contract end date will be the same as the SuperCare Plans or SuperCare Family Plans; SuperCare Plan 1GB or 2GB or 6GB; SuperCare plan 1GB or 2.5GB or 6GB with add-on for DataRoam plan (2 destinations).
  • SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.
  • The Account Owner is responsible for the specified service plan and has complete financial responsibility for the monthly bill of the specified service plan.

  • At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance.

    Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an “Advise & Consent” mechanism for the purchase of top-up data.

    SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.

  • Fixed-Term contract is not required; customers are required to pay service fee monthly.

  • Download, usage and content update of this service will incur data. It will be deducted from relevant subscribed service plans and charged at the applicable thereafter fee. Alternatively, it will be charged based on standard data charges.

  • Flexi-switch lets you change your plan once after you’ve signed up. Please click here to learn more.

Expat Plan︰
  • Customers are required to pay an admin fee of HK$18/month.
  • The customer shall use credit card autopay to settle the monthly service plan and related service fees. If the customer does not settle his monthly payment by credit card autopay, a deposit of HK$1,000 is required.
  • Call duration is rounded up to full units for computation purposes. Each full unit is based on a per minute airtime.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • Expat Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Subject to relevant terms and conditions. Please refer to T&C-T293  for details.
Extra Local Data Offer:
  • Only available to customers who have subscribed to Expat Plan upon a 6-month contract subscription.
  • Customers can enjoy extra 4GB local data in the first 6 months’ bill within the contract period upon a contract subscription. The extra local data under this offer will be forfeited if the customer changes to other service plans.
  • The extra local data cannot be used in conjunction with DataRoam Service. The extra local data will be forfeited upon DataRoam Servicesubscription. The forfeited data will not be refunded or replenished to the customer.
  • Each service plan is entitled to the offer once only.
  • The offer cannot be exchanged for cash and cannot be used in conjunction with other offers.
  • Subject to relevant terms and conditions. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
Extra Add-on Data SIM Card Offer:
  • Only available to customers who have subscribed to Expat Plan.
  • Customers can opt for an Add-on Data SIM card for free. The Add-on Data SIM card does not include any data usage, and its data usage will be counted towards the usage of this Plan.
  • The Add-on Data SIM card does not provide any voice service.
  • If the Plan is terminated for whatever reason, the Add-on Data SIM card will be terminated automatically at the same time.
  • For Customers who opt for FUP Unlimited Data / 10GB Add-on Local Data / DataRoam Service, the data usage will also apply to the Add-on Data SIM card.
  • The extra local data usage will also apply to the Add-on Data SIM card.
  • Free intra SMS will also apply to the Add-on Data SIM card.
  • Subject to relevant terms and conditions. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
Free Service Offers:
  • Only available to customers who have subscribed to Expat Plan.
  • Under the Expat Plan, users of mobile numbers other than the user of the Registered Number are not eligible to enjoy the free service offers.
  • Subject to relevant terms and conditions. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

  • (1) 100 minutes of 001 IDD service per month:
    • i) Total 100 free minutes of 001 IDD service per month and the IDD minutes only apply to voice calls made by 001 IDD in Hong Kong to the normal fixed and mobile numbers in China, USA, UK, Australia, Singapore, Japan, Taiwan, Malaysia, Macau, Canada, Thailand, South Korea, Philippines, France, India, Italy and Germany. But excludes voice calls made to the infoline numbers and satellite numbers.
    • ii) The Customer must apply 001 IDD to enjoy the free minutes of IDD.
    • iii) Unused free minute(s) cannot be carried forwarded and will be cancelled on bill date.
    • iv) Free 001 IDD minutes will be given on pro-rata basis from service activation date to 1st bill date, and free 100 minutes IDD will be given in the following bills.
    • v) Please click here for details of the service, terms and conditions.

  • (2) WiFi service:
    • i) Free WiFi service will be terminated if the Customer changes to other service plan.
    • ii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
    • iii) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
    • iv) WiFi User Guide
    • v) WiFi FAQ

  • (3) Call Guard service:
    • i) This service can be used on smartphones running iOS 5.1.1 or above, Android 2.2 or above, Windows Phone 7.5 or above and BlackBerry® 6 or above.
    • ii) Subject to relevant terms and conditions. Please refer to T&C-V103 for details.

  • (4) ST Protect service:
    • i) This service can be used on smartphones running iOS 8.0 or above, and Android 4.0 or above.
    • ii) Subject to relevant terms and conditions. Please refer to T&C-V111 for details.

  • (5) ST WiFi Calling service:
    • i) This service can be used on designated smartphones running Android 4.0 or above and iOS 7.0 or above.
    • ii) Subject to relevant terms and conditions. Please refer to T&C-V058 for details.

  • (6) hmv PLAY service:
    • i) The Customer of this Service Plan can opt for hmv PLAY service for free.
    • ii) This service can be used on smartphones running iOS 7.0 or above and Android™ 4.2 or above.
    • iii) hmv PLAY is owned and operated by Soliton (HK) Limited.
    • iv) Subject to relevant terms and conditions. Please refer to T&C-V047B for details.
Upgraded Roaming Data Day Plan offer:
  • Only available to customers who have subscribed to Expat Plan.
  • The customers of the Plan and the Add-on Data SIM card (if applicable)should also activate “Upgraded” Roaming Data Day Plan at the same time.
  • Eachof the SIM cards can enjoy “Upgraded” Roaming Data Day Plan at 50% off on fixed daily rate (based on original price). The offer cannot be used in conjunction with other offers. The fixed daily rate will be adjusted from HK$138 (China/Macau) or HK$198 (other destinations) to HK$69 or HK$99 respectively for roaming data each day, HK$60 credit for local outgoing calls within same city and free global travel insurance are included.A daily rate of only HK$34 (original at HK$68) is applied when you start to use roaming data after 18:00 (local time) in the visited destination (excluding the HK$60 credit for local outgoing calls within same city). Charge is levied daily on a per roaming destinations basis. Please click here for details.
  • (If applicable) Any free day entitlement of “Upgraded” Roaming Data Day Plan offered to an existing contract of a service number under the service plan will firstly be deducted with the use of “Upgraded” Roaming Data Day Plan.
  • The customers of the Plan and the Add-on Data SIM card (if applicable) can switch to Virtual WiFi Egg. Please click here for details of Virtual WiFi Egg.
  • (If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will firstly be deducted with the use of Virtual WiFi Egg.
  • (If applicable) Any free day entitlement of “Upgraded” Roaming Data Day Plan offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to Virtual WiFi Egg for the customers of the Plan and the Add-on Data SIM card (if applicable). The forfeited free day entitlement will not be refunded or replenished to the Customer.
  • (If applicable) Any free day entitlement of Virtual WiFi Egg offered to an existing contract of a service number under the service plan will be forfeited when the Customer switches to “Upgraded” Roaming Data Day Plan for the customers of the Plan and the Add-on Data SIM card (if applicable). The forfeited free day entitlement will not be refunded or replenished to the Customer.
  • Subject to relevant terms and conditions. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
FUP Unlimited Data :
  • Only available to customers who have subscribed to Expat Plan.
  • (Applicable to a 6-month contract subscription) Customers opting for FUP Unlimited Data, the contract end date will be the same as the Expat Plan.
  • FUP Unlimited Data cannot be used in conjuction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan.
  • Free WiFi service:
    • i) Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.
    • ii) Free WiFi service will be terminated if the Customer changes to other service plan.
    • iii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
    • iv) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
    • v) WiFi User Guide
    • vi) WiFi FAQ
  • FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
  • Subject to relevant terms and conditions. Please refer to T&C-T249for details.
10GB Add-on Local Data:
  • Only available to customers who have subscribed to Expat Plan.
  • (Applicable to a 6-month contract subscription) Customers opting for 10GB Add-on Local Data Plan, the contract end date will be the same as the Expat Plan.
  • 10GB Add-on Local Data Plan cannot be used in conjunction with Multi-SIM, Tag-On SIM Plans and FUP Unlimited Data.
  • 10GB Add-on Local Data Plan is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network.
  • Subject to relevant terms and conditions. Please refer to T&C-T250 for details.
Flexi-switch For Designated Service Plans:
  • Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
  • Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
  • When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
  • The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
  • (if applicable) FUP Unlimited Data Plan:
    If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
  • (if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251  for details.
SmarTone Screen Replace™ offer:
  • Each service plan can enjoy this offer once.
  • Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
  • A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
  • Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100, other smartphones please refer to T&C-V099.
  • Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.
Home Fibre Broadband Service Offer
  • Subscription to designated mobile service plan with the registration of Fibre Broadband service under the same account / Subscription to any HomePhone+ with the registration of ST Fibre Broadband under the same HKID is required.
  • The offer only applies to customers registering for broadband service at a designated resident address.
  • The number of monthly fee waiver depends on the Fibre Broadband’s service plan selected.
  • The waived monthly fee only includes basic Broadband Service, excluding entertainment pack.
  • The total waived monthly fee will be credited to the customer account over the contract period of the Service Plan. (Monthly rebate = The total waived monthly fee/30months)
General Terms and Conditions:
  • The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
  • All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
  • The above offer cannot be used in conjunction with other promotional offers.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • All promotions and services above are subject to relevant terms and conditions, please visit our website for details.
  • Local data usage excludes tethering and peer-to-peer applications.

  • Subscription to designated mobile service plan / HomePhone+ can enjoy up to 9-Month Fee Waiver for Fibre Broadband service, when you also subscribe to Fibre Broadband service for your home.

  • Data usage of above plan is at up to 384kbps.

  • Flexi-switch lets you change your plan once after you’ve signed up. Please click here to learn more.

GoodCare Smartphone Plan at a monthly fee of HK$88:
  • 12-month contract is required.
  • Customers are required to pay an admin fee of HK$18/month.
  • This plan does not support any web browsing in desktop mode via any mobile browser.
  • X-Power and HR Wide are not available on this plan. Please ask our store assistants for details.
  • GoodCare Smartphone Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
  • All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
  • Subject to relevant terms and conditions. Please refer to T&C-T255 for details.
Flexi-switch For Designated Service Plans:
  • Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
  • Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
  • When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
  • The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
  • (if applicable) FUP Unlimited Data Plan:
    If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
  • (if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251  for details.
GoodCare Smartphone Offer:
  • Only applicable to new customers / existing customers with a new subscription or designated existing customers. An admin fee of $18 per month and 30-month contract are required.
  • Customer must purchase the designated smartphone at the Crazy Handset Price at the time of signing the designated service plan.
  • Each designated contract subscription is entitled to Crazy Handset Price once only.
  • Flexi–switch is not eligible for this offer.
Crazy Handset Price:
  • The offer provides smartphones at a discount on the prevailing Recommended Retail Price.
  • Designated monthly charge for handset within contract period and an additional Offer Prepayment is required. The monthly charge for handset and prepayment amount varies according to the smartphone model selected by the customer.
  • Offer Prepayment to be rebated to the customer will be credited to the customer during the contract period according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement).
  • The Customer shall not be entitled to the Credit Amount or any balance thereof if change to new service plan.
  • The Credit Amount cannot be exchanged for cash.
  • The available smartphones will be updated and amended from time to time. For details, please ask our store assistants or visit our website.
  • Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
  • Subject to relevant terms and conditions. Please refer to T&C-T302 for details.
SmarTone Screen Replace™ offer:
  • Each designated service plan can enjoy this offer once.
  • Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
  • A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
  • Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100 , other smartphones please refer to T&C-V099 .
  • Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.
Home Fibre Broadband Service Offer
  • Subscription to designated mobile service plan with the registration of Fibre Broadband service under the same account / Subscription to any HomePhone+ with the registration of ST Fibre Broadband under the same HKID is required.
  • The offer only applies to customers registering for broadband service at a designated resident address.
  • The number of monthly fee waiver depends on the Fibre Broadband’s service plan selected.
  • The waived monthly fee only includes basic Broadband Service, excluding entertainment pack.
  • The total waived monthly fee will be credited to the customer account over the contract period of the Service Plan. (Monthly rebate = The total waived monthly fee/30months)
General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • Local data usage excludes tethering and peer-to-peer applications.

  • Subscription to designated mobile service plan / HomePhone+ can enjoy up to 9-Month Fee Waiver for Fibre Broadband service, when you also subscribe to Fibre Broadband service for your home.

  • Data usage of above plan is at up to 384kbps.

  • Flexi-switch lets you change your plan once after you’ve signed up. Please click here to learn more.

GoodCare Smartphone Plan at a monthly fee of HK$88:
  • 12-month contract is required.
  • Customers are required to pay an admin fee of HK$18/month.
  • This plan does not support any web browsing in desktop mode via any mobile browser.
  • X-Power and HR Wide are not available on this plan. Please ask our store assistants for details.
  • GoodCare Smartphone Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
  • All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
  • Subject to relevant terms and conditions. Please refer to T&C-T255 for details.
Flexi-switch For Designated Service Plans:
  • Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
  • Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
  • When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
  • The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
  • (if applicable) FUP Unlimited Data Plan:
    If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
  • (if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251  for details.
GoodCare Smartphone Offer:
  • Only applicable to new customers / existing customers with a new subscription or designated existing customers. An admin fee of $18 per month and 30-month contract are required.
  • Customer must purchase the designated smartphone at the Crazy Handset Price at the time of signing the designated service plan.
  • Each designated contract subscription is entitled to Crazy Handset Price once only.
  • Flexi–switch is not eligible for this offer.
Crazy Handset Price:
  • The offer provides smartphones at a discount on the prevailing Recommended Retail Price.
  • Designated monthly charge for handset within contract period and an additional Offer Prepayment is required. The monthly charge for handset and prepayment amount varies according to the smartphone model selected by the customer.
  • Offer Prepayment to be rebated to the customer will be credited to the customer during the contract period according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement).
  • The Customer shall not be entitled to the Credit Amount or any balance thereof if change to new service plan.
  • The Credit Amount cannot be exchanged for cash.
  • The available smartphones will be updated and amended from time to time. For details, please ask our store assistants or visit our website.
  • Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
  • Subject to relevant terms and conditions. Please refer to T&C-T302 for details.
SmarTone Screen Replace™ offer:
  • Each designated service plan can enjoy this offer once.
  • Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
  • A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
  • Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100 , other smartphones please refer to T&C-V099 .
  • Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.
Home Fibre Broadband Service Offer
  • Subscription to designated mobile service plan with the registration of Fibre Broadband service under the same account / Subscription to any HomePhone+ with the registration of ST Fibre Broadband under the same HKID is required.
  • The offer only applies to customers registering for broadband service at a designated resident address.
  • The number of monthly fee waiver depends on the Fibre Broadband’s service plan selected.
  • The waived monthly fee only includes basic Broadband Service, excluding entertainment pack.
  • The total waived monthly fee will be credited to the customer account over the contract period of the Service Plan. (Monthly rebate = The total waived monthly fee/30months)
General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • Local data usage excludes tethering and peer-to-peer applications.

  • Subscription to designated mobile service plan / HomePhone+ can enjoy up to 9-Month Fee Waiver for Fibre Broadband service, when you also subscribe to Fibre Broadband service for your home.

  • Data usage of above plan is at up to 384kbps.

  • Flexi-switch lets you change your plan once after you’ve signed up. Please click here to learn more.

GoodCare Smartphone Plan at a monthly fee of HK$88:
  • 12-month contract is required.
  • Customers are required to pay an admin fee of HK$18/month.
  • This plan does not support any web browsing in desktop mode via any mobile browser.
  • X-Power and HR Wide are not available on this plan. Please ask our store assistants for details.
  • GoodCare Smartphone Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
  • All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
  • Subject to relevant terms and conditions. Please refer to T&C-T255 for details.
Flexi-switch For Designated Service Plans:
  • Only applicable to new customers or existing customers with a new line subscription to a designated Service Plan.
  • Flexi-switch allows customers to change to another designated Service Plan (“Switch”) once within the first 3 months from the date of activation of the service subscription under the contract made prior to the Switch (“Pre-Switch Contract”).
  • When the customer changes to a designated Service Plan under Flexi-switch (“Switch Contract”), the customer shall use the designated Service Plan for the remaining period of the Switch Contract (“Switch Contract Term”).
  • The applicable GoodCare Smartphone Plan for Flexi-switch includes GoodCare Smartphone Plan at a monthly fee of HK$88 only. Other GoodCare Smartphone Plans are not applicable for Flexi-switch.
  • (if applicable) FUP Unlimited Data Plan:
    If the Pre-Switch Contract carries a FUP Unlimited Data Plan but the Customer is not entitled to a FUP Unlimited Data Plan under the Switch Contract, the FUP Unlimited Data Plan under the Pre-Switch Contract will be automatically cancelled and the Customer will not be entitled to the FUP Unlimited Data Plan during the Switch Contract Term.
  • (if applicable) The selected services, rebates, extra local data and airtime offers and the special offers entitlements (including, but not limited to, quotas of Customer Smartphone and Tablet offer, SuperCare Unbundled Smartphone Plan’s designated smartphones and tablets at Unbundled Prices, accessories coupons and premium) of the Pre-Switch Contract will be superseded by the Switch Contract which the customer has changed to under Flexi-switch.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-T251  for details.
GoodCare Smartphone Offer:
  • Only applicable to new customers / existing customers with a new subscription or designated existing customers. An admin fee of $18 per month and 30-month contract are required.
  • Customer must purchase the designated smartphone at the Crazy Handset Price at the time of signing the designated service plan.
  • Each designated contract subscription is entitled to Crazy Handset Price once only.
  • Flexi–switch is not eligible for this offer.
Crazy Handset Price:
  • The offer provides smartphones at a discount on the prevailing Recommended Retail Price.
  • Designated monthly charge for handset within contract period and an additional Offer Prepayment is required. The monthly charge for handset and prepayment amount varies according to the smartphone model selected by the customer.
  • Offer Prepayment to be rebated to the customer will be credited to the customer during the contract period according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement).
  • The Customer shall not be entitled to the Credit Amount or any balance thereof if change to new service plan.
  • The Credit Amount cannot be exchanged for cash.
  • The available smartphones will be updated and amended from time to time. For details, please ask our store assistants or visit our website.
  • Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
  • Subject to relevant terms and conditions. Please refer to T&C-T302 for details.
SmarTone Screen Replace™ offer:
  • Each designated service plan can enjoy this offer once.
  • Your smartphone is required to meet the designated criteria in order to enjoy SmarTone Screen Replace™ . Please click here for details.
  • A customer may choose the 24-month option of SmarTone Screen Replace™, by paying a fee of HK$300. Or paying a fee of HK$400 to get reimbursement for the cost of screen/LCD panel repair or replacement, twice in the 24-month period.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the smartphone manufacturer or its authorised repair centres, as stipulated by SmarTone, offer a handset replacement as the only option for repair, SmarTone may exercise discretion and will reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time and SmarTone's decision on the validity for reimbursement is absolute and final.
  • Subject to relevant terms and conditions. For details of iPhone SmarTone Screen Replace™ please refer to T&C-V100 , other smartphones please refer to T&C-V099 .
  • Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.
Home Fibre Broadband Service Offer
  • Subscription to designated mobile service plan with the registration of Fibre Broadband service under the same account / Subscription to any HomePhone+ with the registration of ST Fibre Broadband under the same HKID is required.
  • The offer only applies to customers registering for broadband service at a designated resident address.
  • The number of monthly fee waiver depends on the Fibre Broadband’s service plan selected.
  • The waived monthly fee only includes basic Broadband Service, excluding entertainment pack.
  • The total waived monthly fee will be credited to the customer account over the contract period of the Service Plan. (Monthly rebate = The total waived monthly fee/30months)
General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.