Subscription Offer:
- Offer is only applicable to customer who subscribes / re-contracts / upgrades to a designated service plan. Customer is required to subscribe a designated service plan, sign a designated fixed-term contract subscription and pay an admin fee of $18 per month.
- Customer is further required to prepay designated amount of service fee and admin fee. The amount of required service fee prepayment, the extra data and/or free offers and/or the value of the premium to be given will depend on the contract subscription selected by the customer.
- Terms and Condition For 5G service plan: 5G SIM Only Monthly Plan: The account registrant shall be responsible for the specified service plan and responsible all fees payable for the monthly bill of the specified service plan. The plan cannot be used in conjunction with “DataRoam Plan”.
5G SIM Only Monthly Plan:
- A designated fixed-term contract subscription and an admin fee of HK$18 per month are required.
- Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
- Intra SMS is text SMS sent within Hong Kong to SmarTone customers and is subject to a monthly quota of 500 Intra SMS units ("Quota"). If the usage exceeds the Quota, the thereafter charge is HK$0.3 per Intra SMS; charge per Inter-network SMS is HK$0.6. Each SMS is calculated on 160 English characters or 70 Chinese characters basis. If your message exceeds this limitation, it will be transmitted in form of multiple SMS.
- Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
- 5G service plans are not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
- Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
- Plans cannot be used in conjunction with DataRoam Plan.
Subject to relevant terms and conditions. Please refer to T&C-T342 for details.
3GB per month Mainland & Macau Roaming Data Pack:
- The Free 3GB per month Mainland & Macau Roaming Data Pack ("the Package") is calculated based on the original monthly fee HK$88, after a rebate of HK$88 per month has been given to the customer within contract period. The monthly 3GB data allowance of the Package can be used in Mainland and Macau and only available for existing customers of the Company's designated monthly mobile service plan. Customers should activate "Data Roaming Day Pass" at the same time. When the Customer is located in Mainland and Macau and the data usage has exceeded the monthly allowance of the Package, the Company will notify the Customer by SMS. The Customer may reply by SMS to purchase a top-up of the Package at the charge as specified in the SMS received. If the Customer does not reply to top-up, any subsequent data roaming usage will be deducted from other roaming products. If no other product is available, customers will be charged at a fixed daily rate automatically. Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to (T&C-I041
).
AI Connect Service:
- This service is only available for SmarTone customers with a mobile monthly service plan subscription.
- Customer is required to sign up for a 24-month contract to receive a $300 handset & accessory voucher. After the expiry of the contract, the customer will be charged at the prevailing original monthly fee of the service if the customer continues to use the service.
- When using the designated web-based or device-based AI tools, users may need to register separately.
- SmarTone reserves the right of final decision related to the service and reserves the right to suspend and/or terminate this service and/or revise the Terms & Conditions at any time without prior notice. Subject to relevant terms and conditions. Please refer to T&C-V172 for details.
- Google and Gemini are trademarks of Google Inc., Google LLC or their affiliates. ChatGPT, Sora and DALL·E are trademarks of OpenAI OpCo, LLC or its affiliates. Claude is a trademark of Anthropic, PBC. Those trademarks are property of their respective owners, who are not affiliated with, endorsed by, connected to, or sponsored by us.
- Definition of "Hong Kong's First Launch": According to public market information from major Hong Kong telecommunications providers as of December 23, 2025, this represents the first telecommunications service in Hong Kong enabling direct connectivity to designated AI platforms through the provider's proprietary network.
$300 Handset & Accessories Voucher Offer:
- Customers can enjoy an Accessories Voucher Offer for designated handset and accessory purchases upon subscribing to the AI Connect service under a 24-month fixed-term contract.
- Customer is required to purchase designated handset and accessories at the prevailing Recommended Retail Price / Subscriber Special Price/ designated special price at the Company's stores.
- The offer is valid for 180 days from the date of contract subscription or the date of contract renewal acceptance.
- Customer can use the discount offer for one transaction only within the validity period.
- A prepayment of designated amount of service fee is required (If applicable). Prepayment amount depends on the service plan selected. The prepayment amount will be credited to the customer according to the rebate arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement) upon the activation. The prepayment amount will be credited to customer’s bank account via Faster Payment System (FPS) or will be credited to customers' monthly bill and the mobile services plan must be still activated. Customers must ensure the accuracy and completeness of the FPS information provided (If applicable). The rebate method depends on customers' selection.
Free Travel Insurance:
- Free Travel insurance is provided by QBE Hong Kong & Shanghai Insurance Company Limited (“QBE”). Eligible Customers who purchase the Offer are entitled to free travel insurance (“Travel Insurance”) until 31 Dec 2026 as described below, provided that the customer is a holder of Hong Kong identity card, residing in Hong Kong. Customers who are aged above 70 on the date the Data Service is successfully activated (Hong Kong time) are not eligible for Travel Protection. Free Travel insurance is underwritten and provided by QBE Hongkong & Shanghai Insurance Limited (“QBE”). For any enquiries in relation to the Travel Insurance and the Promotion, please contact Customer Service Hotline of QBE at (852) 2828 1998. Please submit the claims via: qbe.com/hk/en/eclaims with customer name, insured ID, and policy no. 1-T0926909-PPT when receipts, medical proof, and airline notices may be required. For policy documents, please visit https://www.smartone.com/other/Free-travel-insurance-leaflet.pdf. Subject to relevant terms and conditions. Please refer to T&C-I055.
- This travel insurance is provided and underwritten by QBE Hongkong & Shanghai Insurance Ltd, and is subject to the relevant policy terms, product brochure and associated terms and conditions (collectively, the “Policy Documents”). QBE Insurance reserves the final right of approval and discretion over all matters relating to this travel insurance and is fully responsible for all coverage, claims and any disputes related to this travel insurance. All information regarding the travel insurance is provided by QBE Insurance. Information provided herein is only an overview of the terms and conditions of the insurance coverage and does not include the full policy terms or exclusions and is subject to the accurate terms and conditions. For the complete terms and conditions, detailed information, key risks, and exclusions of this travel insurance, please refer to the Policy Documents. In case of any discrepancies, the Policy Documents shall prevail. For inquiries regarding this promotion and travel insurance, please contact QBE Insurance. SmarTone and its affiliates have not arranged any insurance contracts or conducted other regulated activities (as defined in the Insurance Ordinance) in relation to this promotion or coverage plan or any insurance products or services.
6 Months Free trial for Kids CARE:
- Each customer can only enjoy this offer once per account.
- A 6-month service contract is required. Monthly fee rebate of $56 will be credited within contract period. If the customer terminates this services within contract period, the rebates of remaining months and other offers (if any) will be automatically cancelled. After the expiry of the contract, the customer will be charged at the prevailing original monthly fee of the service if the customer continues to use the service.
- Subject to relevant terms and conditions. Please refer to Additional T&C: T&C-V171, T&C for Kids CARE Application, Statement of Rights Relating to the Use of Children's Data for details.
SmarTone Plus membership & privilege:
- Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership and the membership offered depends on the service plan selected. Membership period of designated membership tier will be 13 months.
- For members who have met the qualifying spending level during the eligible spending period, their membership will be renewed or upgraded.
- Fixed-term contract is required for designated membership tier.
- The Company may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice.
- Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.
Monthly Fee Rebate:
- Monthly fee rebate will be credited to the customer monthly during the term of designated Service Plan according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). If the customer changes /upgrades to other service plans during the term of the designated service agreement, the entire rebate amount / remaining balance of rebate amount will be forfeited. Rebate amount cannot be exchanged for cash or refund under any circumstances.
70GB APAC RoamFlex Data Pass & 100 minutes Mainland & Macau Roaming Voice minutes (Total in Contract
- Subscription to RoamFlex Data Pass – 70GB Asia Pacific destinations with a monthly fee of HK$68 is required within the contract period. Customer can enjoy HK$68 monthly fee rebate starting from the next bill month within the contract period. The Customer shall use the “RoamFlex Data Pass” for the period specified in the Sales and Services Agreement. The term shall start from the service effective date. “Data Roaming Day Pass" or “Upgraded” Roaming Data Day Plan should be activated at the same time. The remaining data entitlement of the “RoamFlex Data Pass” will be automatically forfeited when the Term expires. If the Customer’s accumulated “RoamFlex Data Pass” usage exceeds roaming data allowance within contract period and top-up “RoamFlex Data Pass” data is purchased, or if the Customer is located in any overseas destination(s) other than designated destinations, the Customer will be charged the original day plan price under the “Data Roaming Day Pass” or “Upgraded” Roaming Data Day Plan subscribed, depending on the fee(s) to be charged in specific location(s). “RoamFlex Data Pass” subscription is only available to Main SIM mobile number. Customers of Main SIM and Add-on SIM under the designated plan can all enjoy the roaming data allowance within contract period under “RoamFlex Data Pass”. Customer can enjoy the roaming voice service at a special price (“The Voice Offer”) in specific destinations for receiving calls, outgoing calls to local and Hong Kong by roaming direct dial for total 100 minutes within the contract period. Calls in other destinations/ other roaming calls usage will be charge at standard roaming rates. The Voice Offer is only applicable to Primary SIM Card. Terms and conditions apply (T&C-I044
).
General Terms and Conditions:
- Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract / upgrade / Add-on SIM card offers. The above offers will be forfeited if the customer changes to other service plans/ cannot activate the service in 180 days upon the contract subscription, and the Company has the right to charge the full amount of the gift without prior notice. This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions.
Automatic Contract Renewal Arrangement:
- If you agree and accept the arrangement for contract auto renewal, your mobile service plan and/or designated Value-Added Services will be automatically renewed at the prevailing price for the same contract period upon the expiry of the fixed contract term thereof, unless (i) You notify SmarTone the otherwise before the expiration of an existing or any of the renewed term of the contract via customer service hotline or retail shops of SmarTone; or (ii) SmarTone ceases to offer the same service plan and/or designated Value-Added Services. The same terms and conditions of the original contract shall remain unchanged. This automatic contract renewal arrangement shall be subject to the final and absolute discretion of SmarTone.