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INFORMATION SERVICES
Business Analyst, User Liaison (IS-BA)
Duties
  • Acting as a liaison between the business and IT teams
  • Develop a trusted advisor relationship with key stakeholders
  • Collect, elicit, validate and document the business problems, requirements and processes
  • Decompose business requirements into functional requirements for solution design
  • Work closely with business users & IT to align the understanding of business goal, requirements and solution
  • Liaise between stakeholders and technical teams to facilitate timely and successful delivery of solutions
  • Support in IT account management and system change request process operations
Requirements
  • Degree holder or above in Computer Science/Information System
  • Minimum 2 years relevant experience, preferably in telecom space
  • Hands-on experience in CRM and ERP project and system is an advantage
  • Experience in project management, process reengineering, business flow design is advantage
  • Ability to understand the as-is process, conduct gap analysis with new system features/functionality and come up with the to-be process
  • Strong interpersonal skills
  • Good written and verbal communication skills in English and Chinese
  • Mature, dynamic, self-motivated and able to work independently