icon_alert Created with Sketch. For account enquiry, please update SmarTone CARE to the latest version
Please input the following information
Proceed the enquiry with the following username




Thank you for using S-Bots
To help us further improve, please give us your feedback.

If you would like us to contact you to follow up your feedback, please give us your contact information.


Home       About us       Careers
BUSINESS MARKETS
Client Services Executive (BM-CCSE)
Duties
  • Provide full range of account services proactively to premium corporate clients
  • Handle enquiries from customers, liaise with related parties for follow up actions and handle account related aftersales services in a professional manner
  • Carry out various regular account servicing duties, i.e. billing report generation, users devices training, etc
  • Coordinate with Technical Support Team members for trouble shooting and enquiries on technical issues
  • Coordinate with other departments to ensure smooth corporate account services
Requirements
  • Higher Diploma or above, preferrably in Business Administration or Computer Science
  • Minimum 3 years of experience in handling corporate clients
  • Experience in telecom industry is preferred but not a must
  • Good written & spoken English and Chinese; knowledge of Mandarin is a plus
  • Strong presentation, communication and interpersonal skills
  • Mature, meticulous and independent
  • Energetic and able to work under pressure