Best Router Placement Tips

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Where to place the 5G router?

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5G Router

Mesh Router

Optimal area for 5G Router Placement Optimal area for
5G Router Placement

Optimal 5G Router Placement

We recommend placing the 5G router in the green area of the unit for a better online experience.

To extend the Wi-Fi coverage, we recommend adding a mesh router at the desired locations for optimal Wi-Fi signal strength.

The image on the left is just an illustration of one possible router placement. For mesh router setup and pairing guide, please refer to the video below.

For internet or technical issues, please visit SmarTone service station in the estate during service hours, or contact our representatives via WhatsApp or hotline 2793 6353.

The optimal 5G router placement is based on measurements from SmarTone's test conducted with particular routers at selected residential units in {{routerPlaceRemark}} in {{routerSeasons}}. Internet experience can vary due to factors such as relative position between user and the base station, the download server resources and internet traffic conditions, the number of users, users’ device and other factors that may arise. To enhance the internet experience. Wi-Fi coverage depends on factors such as area & layout of the premises, construction materials, and other extraneous factors. Customer may rent a mesh router to extend home Wi-Fi coverage if needed.

Router Setup Guide

Setup and Pairing

Router Setup Guide

Mesh Router Pairing Guide

Enhance Internet Experience Tips

Best router placement

Place router next to windows, or in unobstructed/ higher locations to improve 5G signal reception
Avoid placing router close to the following objects to minimise Wi-Fi signal interference:

Walls or obstructions (e.g., storage cabinets) High wattage appliances (e.g., microwaves, refrigerators, air conditioners, washing machines)
Metals (e.g., stainless steel cups or scissors)
Other routers or Wi-Fi devices (e.g., Wi-Fi egg)

In case data speed shows signs of slowing, you can try

Restarting router, and regularly turning off router for 5-10 minutes before turning it back on (approx. every two weeks)
Position connected devices close to router to minimise signal interference during Wi-Fi usage
Ensure your device is connect to the 5GHz Wi-Fi network

Using LAN cable for internet connection

When using devices such as Smart TVs/ TV boxes/ computers, connecting them to router using LAN cable will provide a stabler connection than Wi-Fi

Customer Service Hotline

Any queries? Please reach us anytime