News Release |
SmarTone's LiveCams service offers Hong Kong's
first true mobile monitoring system
for people / homes / offices in Hong Kong and around the world
(30 July 2003, Hong Kong) – In answer to customers' overwhelming response since the launch of LiveCams service on and last month, SmarTone today introduces several enhancements, allowing the extension of the original Single Site / Single Cam service with additional site(s) and/or camera(s) as well as enabling a Motion Detection function in all Single Cam environments. The spectrum of service combinations of SmarTone's LiveCams service makes it Hong Kong's FIRST true mobile monitoring system.
Mr. Douglas Li, Chief Executive Officer of SmarTone said, "To exemplify our 'Get Closer' customer proposition, LiveCams service enables you to keep an eye on what is important to you while you are away from your home / kids / parents / office / shop / factory / pets which are located in Hong Kong or abroad."
SmarTone's LiveCams service is a true mobile monitoring system across boundaries. Customers can easily set up Internet camera at up to three sites (located locally and/or overseas) to view snapshots of what is important to them via their mobile phones, while the service is charged at local tariff only.
Addressing customers' wide variety of needs, each site can support up to four cameras, two of which can be wireless cameras. The snapshots from different cameras will be shown in cyclic mode. Out of the multiple cameras, customers can assign one as the principal camera, from which the snapshots can be reloaded by customers anytime they like or in auto mode (refreshed at fixed interval), in order to 'get closer' to what is most important to them.
The other compelling feature newly added to LiveCams service is Motion Detection, which is applicable to both service options: Single Site / Single Cam and Multi Sites / Single Cam. Should there be any on-site motion detected by the Internet camera, an MMS alert will be pushed automatically to the customer's mobile phone.
With Sharp GX12, a member of the "Best Wireless Handset" GX series of 2003 GSM Association Award, customers can go to >> channel >> LiveCams to enjoy the easy-to-operate service with options of Single Site / Single Cam and Single Site / Multi Cams. Alternatively, all the new empowerments of the LiveCams service are available on for customers with Sony Ericsson P800, Nokia 7650 or Nokia 3650 handset.
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Summary of LiveCams Service Charges
Service Combination |
Available on |
Service monthly
fee |
GPRS usage |
MMS alert charge
(for Motion Detection only) |
||
|
|
$28 |
$0.1/KB or GPRS plans |
N.A. |
||
|
|
$68 |
$0.1/KB or GPRS plans |
N.A. |
||
|
|
$68 x number of sites |
$0.1/KB or GPRS plans |
N.A. |
||
|
|
$28 x number of sites |
$0.1/KB or GPRS plans |
N.A. |
||
|
|
$38 |
$0.1/KB or GPRS plans |
$3 per MMS alert |
The following five GPRS plans are available to SmarTone's customers:
Monthly Fee |
Free Volume |
Thereafter Charge (per KB) |
WAP Access |
$0 |
N.A. |
HK$0.1 |
Will be deducted from
the Free Volume |
$48 |
1 MB |
HK$0.07 |
|
$118 |
5 MB |
HK$0.05 |
|
$380 |
30MB |
HK$0.03 |
|
$600 |
60MB |
HK$0.02 |
- End -
About SmarTone
Established in 1992, SmarTone is a leading provider of mobile communications services in Hong Kong. It is a customer-oriented Company and aims to bring its customers closer to the people, the information and the entertainment that is important to them and, through this, to generate greater shareholders' value.
With our strong technological heritage and deep commitment to quality service, Smartone intends to bring our customers into the new world of 2.5G/3G mobile infotainment and media. With a clear focus on customer needs, we have marketed numerous compelling services which deliver substantial benefits to our customers - SmarTone's branded offerings include , , , , , and .
Our commitment to quality service is well recognised in Hong Kong, validated by recent retail and service industry awards.
Next Magazine's 14th Top Service Award 2003 | |||
Top Service Gold Award |
2003 | ||
Top Service Category
Award |
2003 | ||
Champion of The Best
Staff Award |
2003 | ||
Asia Pacific Customer Service Consortium's Customer Relationship Excellence Awards | |||
Customer Relationship
Excellence - Outstanding Achievement |
2002 | ||
Call Center of the Year
(Telecommunications) |
2002 | ||
Customer Service Professional
of the Year |
2002 | ||
Hong Kong Retail Management Association's Annual Service and Courtesy Awards | |||
Best Team Award |
2001 & 2002 | ||
Supervisory Level Award |
2001 | ||
Junior Frontline Level
Award |
2002 | ||
Hong Kong Retail Management Association's Mystery Shoppers Programme | |||
Service Category Leader
|
2002 & 2003 | ||
Service Retailer of
the Year |
2002 | ||
Hong Kong Management Association's Distinguished Salesperson Award | |||
Four SmarTone-nominated staff members won | 2003 | ||
Five SmarTone-nominated
staff members won |
2002 | ||
Hong Kong Call Centre Association's Call Centre Award | |||
Call Centre Team Leader
- Silver & Bronze |
2002 | ||
Call Centre Professional
- Bronze |
2002 | ||
We were the first operator to launch GSM mobile services in Asia in 1993 and the first in Hong Kong to introduce automatic international roaming. We were the first in the world to implement Enhanced Full Rate technology in our network in 1997, greatly improving voice quality for our customers. We were the first in Hong Kong to pilot launch GPRS in 1999.
SmarTone (SEHK: 0315) has been publicly listed in Hong Kong since 1996. The Company's major shareholder is Sun Hung Kai Properties Limited (holding about 51%).
Website address: www.smartone.com.hk
For further information, please contact:
Ms. Helen Kwan Head of Corporate Communications Tel: (852) 3128 2255/ 9664 7628 Email: helen_kwan@hksmartone.com |
Ms. Eleanor Chan Senior Executive - Corporate Communications Tel: (852) 3128 2250 / 9664 7613 Email: eleanor_chan@hksmartone.com |