News
Release

 

 

SmarTone and Guangdong Mobile join hands

to extend support services to their customers roaming in

Hong Kong, Macau and Guangdong

 

 

 

(14 May 2003, Hong Kong) – SmarTone Mobile Communications Ltd. today announced its collaboration with Guangdong Mobile Communication Co., Ltd. on extending customer services for all customers travelling between Hong Kong, Macau and Guangdong Province*.

 

If SmarTone’s Hong Kong and Macau customers lose their SIM cards while roaming in Guangdong Province, they can go to designated Guangdong Mobile’s sales and customer service centers for immediate SIM card replacement and resumption of roaming service.

 

Furthermore, SmarTone’s customers roaming in Guangdong Province can call Guangdong Mobile’s customer hotline at 1860 (first press the area code of the city that the customers locates before dialling) or visit any of their sales outlets for enquiries. Alternatively, they can call SmarTone’s 24-hour toll-free international roaming hotline at 10800 852 0652 for emergency support.

 

For Guangdong Mobile’s customers roaming in Hong Kong and Macau, SmarTone will provide reciprocal support services.

 

"We are pleased to collaborate with Guangdong Mobile on extending the support service which is provided on reciprocal basis from Zhuhai to other cities in Guangdong Province so that the roaming needs of customers travelling in Hong Kong, Macau and Guangdong Province can be well-taken care of.  This reciprocal service arrangement with Guangdong Mobile enables our customers to continue to ‘Get Closer’ to the people, the information and the entertainment that are important to them.  We will continue to maintain the high level of service wherever our customers are," said Douglas Li, Chief Executive Officer of SmarTone.

 

For details about SmarTone’s roaming services, please call the 24-hour SmartLine (2880 2688), visit any SmarTone shop or browse SmarTone’s website at www.smartone.com.hk.

 

 

 

Remarks:

* The service is now available in five cities of Guangdong Province, namely Guangzhou,

Zhongshan, Dongguan, Shenzhen and Zhuhai.

 

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About SmarTone

 

Established in 1992, SmarTone is a leading provider of mobile communications services in Hong Kong. It is a customer-oriented company and aims to bring its customers closer to the people, the information and the entertainment that are important to them and, through this, to generate greater shareholders’ value.

 

With our strong technological heritage and deep commitment to quality service, SmarTone intends to bring our customers into the new world of 2.5G/3G mobile infotainment and media. With a clear focus on customer needs, we have marketed numerous compelling services which deliver substantial benefits to our customers — recent branded offerings include , , , , and .

 

Our commitment to quality service is well-recognised in Hong Kong, validated by recent retail and service industry awards.

 

 

Asia Pacific Customer Service Consortium’s Customer Relationship Excellence Awards

  Customer Relationship Excellence - Outstanding Achievement

2002

  Call Center of the Year (for Telecommunications)

2002

  Customer Service Professional of the Year

2002

 

Hong Kong Retail Management Association’s Annual Service and Courtesy Awards

  Best Team Award

2001 & 2002

  Supervisory Level Award

2001

  Junior Frontline Level Award

2002

 

Hong Kong Retail Management Associations Mystery Shoppers Programme

  Service Category Leader

2002 & 2003

  Service Retailer of the Year

2002

 

Hong Kong Management Associations Distinguished Salesperson Award

  Four SmarTone-nominated staff members

2003

  All five SmarTone-nominated staff members

2002

 

Hong Kong Call Centre Association's Call Centre Award

  Call Centre Team Leader - Silver & Bronze

2002

  Call Centre Professional - Bronze

2002

 

 

 

We were the first operator to launch GSM mobile services in Asia in 1993 and the first in Hong Kong to introduce automatic international roaming. We were the first in the world to implement Enhanced Full Rate Technology in our network in 1997, greatly improving voice quality for our customers. We were the first in Hong Kong to pilot launch GPRS in 1999.

 

SmarTone (SEHK: 0315) has been publicly listed in Hong Kong since 1996. The Company’s major shareholder is Sun Hung Kai Properties Limited (holding about 51%).

 

Website address: www.smartone.com.hk

 

 

For further information, please contact:

 

Ms. Helen Kwan

Head of Corporate Communications

Tel: (852) 3128 2255/ 9664 7628

Email: helen_kwan@hksmartone.com

Ms. Desiree Chan

Senior  Executive - Corporate Communications

Tel:  (852) 3128 2241/ 9169 4552

Email: desiree_chan@hksmartone.com