 |
News
Release |
SmarTone
delivers high-quality customer service in a
hygienic environment
&
contributes to the prevention of the spread of contagious disease
(26 March 2003,
Hong Kong) – In view of the increasing number of cases of
Atypical Pneumonia infection in Hong Kong, and as a responsible corporate
citizen, SmarTone Mobile Communications requires staff of
all its shops to wear masks effective today, in addition to strengthening daily
cleaning and sterilization of all shops.
SmarTone takes these preventive measures in response to the guidelines
issued by the Hong Kong Retail Management Association and in support to the
call made by the Health, Welfare and Food Bureau,
thus providing customers with a hygienic environment to enjoy our high-quality
service.
As one of the
“Caring Companies” designated by The Hong Kong Council
of Social Service, SmarTone cares about the health of its customers and staff and is
dedicated to contributing to the prevention of the spread of any contagious
disease.
SmarTone has also distributed masks to all its employees working at offices in addition to front-line staff.
Furthermore,
SmarTone helps customers “get closer” to the latest news on Atypical Pneumonia
via the“What’s New” channel of its mobile multimedia portal 
.
Last but not least, SmarTone would like to wish all patients speedy recovery, and to pay
tribute and extend our appreciation to all front-line medical practitioners for
their hard work and dedication.
###
About SmarTone
Established in 1992,
SmarTone is a leading provider of mobile communications services in Hong Kong.
It is a customer-oriented company and aims to bring
its customers closer to the people, the information and the entertainment that
is important to them and, through this, to generate greater shareholders’
value.
With our strong technological
heritage and deep commitment to quality service, we intend to bring our customers
into the new world of 2.5G/3G mobile infotainment and media. With a clear
focus on customer needs, we have marketed numerous compelling services, which
deliver substantial benefits to our customers — recent branded offerings include
,
,
, 
, 
and 
.
Our commitment to quality
service is well-recognised in Hong Kong,
validated by the recent retail and service industry awards.
| Hong Kong Retail Management Association’s Annual Service and Courtesy Awards | ||||
| Best
Team Award |
2001 & 2002 | |||
| Supervisory Level Award | 2001 | |||
| Junior
Frontline Level Award |
2002 | |||
| Hong Kong Retail Management Association’s Mystery Shoppers Programme | ||||
| Service
Category Leader |
2002 | |||
| Service
Retailer of the Year |
2002 |
|||
| Hong Kong Management Association’s Distinguished Salesperson Award | ||||
| All five SmarTone-nominated staff members | 2002 | |||
| Hong Kong Call Centre Association's Call Centre Award | ||||
| Call Centre Team Leader - Silver & Bronze | 2002 |
|||
| Call
Centre Professional - Bronze |
2002 | |||
We were the first operator
to launch GSM mobile services in Asia in 1993 and the first in Hong Kong to
introduce automatic international roaming. We were the first in the world to
implement Enhanced Full Rate technology in our network in 1997, greatly
improving voice quality for our customers. We were the first in Hong Kong to
pilot launch GPRS in 1999.
SmarTone (SEHK: 0315) has
been publicly listed in Hong Kong since 1996. The Company’s major shareholder
is Sun Hung Kai Properties Limited (50.97%).
For further information,
please contact:
| Ms. Helen Kwan Head of Corporate Communications Tel: (852) 3128 2255 Email: helen_kwan@hksmartone.com |
Ms. Eleanor Chan
Senior Executive - Corporate Communications Tel: (852) 3128 2250 Email: eleanor_chan@hksmartone.com |