Customer Support - Change service

Channels

Remarks

Change of service plan / features

Should you require to cancel feature(s), please proceed through 24-hour service hotline or SmarTone stores.

Service reconnection

Change of mobile number

Transfer of ownership

Please visit any SmarTone stores for processing.

For existing subscriber:

	bring along your handset with the SIM card to settle all outstanding balances and unbilled charges
	if you cannot come with the new subscriber, please provide a signed authorisation letter and a copy of your HKID to the new subscriber for presentation

For new subscriber:

	Present your HKID card
	Submit a valid proof of address (Chi/Eng) received within the last three months
	Pay one month's service fee in advance

SIM Card Replacement

In case of lost/damaged/permanent blocked SIM.

Remarks