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Hassle-free Roaming with Traveller
Passport, ticket, Traveller. If you're heading overseas, Traveller is one of the essentials. A host of travel support services for both frequent and occasional roamers, for leisure or business, Traveller is designed for you to enjoy peace of mind every time you travel.
Please select from the list to learn more about Traveller services:
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Take control of your phone and avoid nuisance calls!
Whether going abroad or in Hong Kong, you can now personalise your call screening and filter out nuisance calls by pre-setting up to 20 Hong Kong phone numbers in your white list. Only calls from this list and those from overseas can reach you directly, all other numbers will be diverted to voicemail. You can even get SMS alerts of screened calls for easy handling when convenient to you. You can have your privacy and focus on work.
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Don't lose your contacts if you lose your phone
Automatically back up your phonebook records in your SIM card to our server. Your important contact information will always be updated and saved. Should you ever lose your phone, you can easily retrieve your latest contacts via the Internet phonebook with PIN-protected access.
Retrieve your online phonebook.
Service Requirements
To take advantage of our Auto Phonebook Backup service, you'll need a 3G handset and a new SIM card. Please visit any SmarTone store for our latest range.
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Should you need medical assistance and referral while overseas, just call our FreeLine 131*111# on using your mobile phone to get help. We will even fly you back in case of critical medical emergency.^
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Subject to assessment and Terms & Conditions of the service provider. |
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Getting to your destination is simple. With just one call, you can pre-arrange a pick-up service in major cities in mainland China, Asia Pacific, North America and Europe.
Destinations with Car Pickup Booking
To check for details, charges and arrange your booking in Hong Kong, please call 2880 2688*. While roaming, please call our FreeLine 131*111# on your mobile phone.
Destinations with Car Pickup Booking
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Roaming IDD charge applies while roaming |
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| No matter where you are, you're only a call away from our customer service representatives in Hong Kong via FreeLine, exclusive for our Traveller customers. Simply dial *131*111#.
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No confusing rate changes
With Traveller, you can say goodbye to confusing and expensive roaming tariffs. Make calls to Hong Kong, locally, or receive calls while roaming in Mainland China, Taiwan, Macau, Singapore and Malaysia all at the same rate of HK$3.8. It's that simple.
Complete transparency
No hidden charges. No but's. One rate is good for a multiple of destinations.
Predictable billing
No more shocks and surprises when receiving your phone bill. Because with Traveller's clear pricing you'll always be certain of what you're being charged.
You can enjoy our Traveller roaming tariff in the following destinations.
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Mainland China |
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Macau |
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Taiwan |
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Singapore |
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Malaysia |
| Calling to HK |
Calling local number |
Receiving Call |
| HK$3.80 / min |
HK$3.80 / min |
HK$3.80 / min |
There's no peak or off-peak rate for roaming calls: the same rate will be applied for calls on all networks within the covered destinations. Now it's easy to know how much you will spend for calling local, Hong Kong and receiving calls.
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Flat rate HK$8.80 per minute for calling to 3rd countries while roaming in destinations where Traveller roaming tariff applies. |
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Never worry again about a lost phone
Imagine if you lose your phone or your SIM card is damaged while travelling. No worries – simply call our 24-hour hotline on +852 2880 2688. We're here to give you a hand. We'll immediately arrange the barring of all outgoing calls and data usage so you don't even have to think about unauthorised usage or charges.
Forward your calls so you never miss a thing
We'll also give you advice on prepaid SIM or phone purchases and will arrange to forward incoming calls from your home mobile number to any temporary local number, so you'll always stay connected!
Recover your contacts easily
But what about your family, friends and business contacts? When you sign up to Auto Phonebook Backup, we'll replicate and update your phonebook online, which means you can always retrieve important contact information via the Internet*.
Click here for your online phonebook.
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You'll need to subscribe to Auto Phonebook Backup. Please call 2880 2688 for details. |
The in-store support you're used to, now available in Singapore, Malaysia and Sri Lanka
You can visit select stores for help just like you do in Hong Kong. Should you lose your phone or SIM card, they'll help you choose a phone and prepaid SIM, plus assist in arranging call barring and forwarding.
Replace your lost SIM card in China and Macau
For lost phones or SIM cards while roaming in China and Macau, we'll provide you with a replacement SIM free of charge at SmarTone Macau and selected China Mobile stores. You'll be reconnected in no time.
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Prior to your trip, take advantage of these hints to save on roaming bills and prevent unnecessary charges.
| Use *131* PhoneHome to call Hong Kong and other destinations |
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You can call back to Hong Kong or call to other destinations at substantial savings — up to 77%. |
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Neither a subscription nor IDD registration is required. Whilst roaming, simple dial
      and wait for the line to be connected. |
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You can access your voicemail by dialling  . |
| For further details and a demo of *131* PhoneHome, please click here. |
Cancel the Conditional Forwarding feature |
Using call forwarding for 'Busy', 'No Answer' or 'Unreachable' calls may lead to two-way long distance calling charges. This is because the calls will be relayed first to the country in which you are roaming and then back to your preassigned Hong Kong number. So it's important for you to deactivate these call forwarding features from your mobile before your departure.
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To deactivate 'Busy Call Forwarding': dial   |
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To deactivate 'No Answer Call Forwarding': dial |
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To deactivate 'Unreachable Call Forwarding': dial  |
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| Lock the keypad |
To avoid accidental calls and subsequent roaming charges, remember to lock the keypad on your mobile phone after use or activate the auto keypad lock. Detailed instructions should be in your handset user guide.
For more info on roaming assistance, go to International toll-free hotline and Overseas Reconnect Assist.
If you have any queries about roaming, just call our 24-hour hotline on 2880 2688 – we're here to help. |
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