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Roaming Data Day Plan

Q1: Is the Instant Messaging Roaming Day Plan available to all customers?
A1:

Instant Messaging Roaming Day Plan is available to any SmarTone customers with monthly service plan subscription.

Q2: Does the Instant Messaging Roaming Day Plan cover all kinds of data usage?
A2:

Instant Messaging Roaming Day Plan covers WhatsApp, WeChat and LINE which include VoIP calls, as much as you like for only HK$48 a day.

You may also switch on and off data roaming for email, browsing, downloads and streaming at our best-ever data roaming rate of just HK$5/MB, capped at HK$208 a day for as much data as you want.

Q3: What kind of features can I use in WhatsApp, WeChat and LINE?
A3:

You can use the following features on WhatsApp, WeChat and LINE:

  • send and receive messages, photos, videos and audio clips
  • make and receive voice calls and video calls

Share location, chat log backup and other features that will incur roaming data outside these apps are not supported.

Q4: If I want to use roaming data besides WhatsApp, WeChat and LINE, how can I enable it to access to the internet for emails, browsing, downloads and streaming?
A4:

You can simply go to the control panel by tapping the icon of the Instant Messaging Roaming Day Plan in ST apps and turn on the button of 'Enable all data'.

Q5: How is a day defined for the Instant Messaging Roaming Day Plan?
A5:

A day is defined as 00:00 to 23:59 local time of the visited destination.

Q6: If I have subscribed to this plan but didn’t use any roaming data, will I still be charged?
A6:

No, you will not be charged. The daily rate will only be incurred once you start using roaming data.

Q7: How do I choose between Instant Messaging Roaming Day Plan and Roaming Data Day Plan?
A7:

These two plans are designed to meet different needs of SmarTone customers. If you only require voice and messaging communications when roaming, the Instant Messaging Roaming Day Plan lets you enjoy VoIP calls and instant messaging, as much as you like, for only HK$48 a day. With WhatsApp, WeChat and LINE all covered, you can stay connected all the time.

You may also switch on and off data roaming for email, browsing, downloads and streaming at our best-ever data roaming rate of just HK$5/MB, capped at HK$208 a day for as much data as you want.

If you wish to access the internet to enjoy a wide range of applications besides voice & messaging, subscribe to our Roaming Data Day Plan for an even better value.

Q8: Why should I use Instant Messaging Roaming Day Plan instead of pocket WiFi?
A8:

With Instant Messaging Roaming Day Plan, you enjoy benefits that pocket WiFi cannot offer:

  • Convenience - unlike pocket WiFi rental which requires reservation, pickup and return, once you registered for the service, it will be automatically activated when you are abroad. It also saves the hassle of having to bring an additional charger for the pocket WiFi.
  • Freedom - enjoy more personal space, you don’t have to stick with your friends and family in order to stay connected to WiFi when shopping, visiting museum and sightseeing, etc.
  • No wastage - unlike pocket WiFi rental that often incurs charges for a longer pre-determined period than your travel days, the charges for Instant Messaging Roaming Day Plan are only incurred once you start using roaming data.