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HealthReach

HealthReachHealthReach
1Service Subscription & Charges
2HealthReach™ Designated Connected Health Devices
3Setup & Installation
4Usage
4.1  General
4.2  HealthReach™ Calendar & Reminders
4.3  Blood Pressure Measurement
4.4  Blood Glucose Measurement
4.5  ECG Measurement
4.6  Weight Measurement
4.7  Walk for Health & Route Planner
4.8  Calorie Reckoner
5 Alerts
6Security & Privacy
7Devices Support
8About HealthReach™

Service Subscription & Charges

Q1 How and where can I buy the HealthReach™ service and designated connected health devices?
A1 Download the preview version of the HealthReach™ app from App Store or Google Play . You will be able to check out the app and the demo videos, as well as use the Route Planner for casual walks. For full service features of HealthReach™, please go to a our stores to subscribe to the service and to purchase the HealthReach™ designated connected health devices. For SmarTone customers, you can sign up for HealthReach™ through ST apps.

Q2 Does the monthly subscription fee include HealthReach™ designated connected health devices?
A2 Monthly subscription fee does not include the connected health devices. The connected health devices can be purchased at our stores .

Q3 Can I subscribe to HealthReach™ on behalf of a family member or friend to use?
A3 Yes, you can subscribe to HealthReach™ for someone else. You will be the HealthReach™ account owner and you can let somebody else use the service. The user can set vital health sign measurement preset levels for his/her own reference. Alternatively, the HealthReach™ account owner (if different from the user) can also create separate preset levels for alerts to be sent to three designated individuals.

Q4 Is it possible to subscribe to the service/ app without the purchase of connected health devices?
A4 Yes, you can but you will not enjoy the full services of HealthReach™, especially in regards to the vital health sign measurements. You can still use the Walk for Health, Calorie Reckoner and HealthReach™ Calendar functions.

HealthReach™ Designated Connected Health Devices

Q1 What are HealthReach™ designated connected health devices?
A1 With respect to HealthReach™, HealthReach™ designated connected health devices are NFC- and Bluetooth-enabled vital health sign measurement devices, which currently include a blood pressure monitor, a blood glucose meter, a weight scale and an ECG recorder.

Q2 What is the difference between HealthReach™ designated connected health devices and other devices in the market?
A2 The NFC and Bluetooth technologies embedded in the HealthReach™ designated connected health devices enable "Tap to Go"(Available on NFC-enabled Android smartphones) proximity, triggering off the app by a device and getting the app immediately ready to accept the measurement data from that device. This provides ease of use, ensuring all measured data are uploaded as well as stored on the app, and backed up in the cloud to eliminate human errors or omissions. Only HealthReach™ designated connected health devices can be used with the HealthReach™ app, and other connected devices will not work properly with the HealthReach™ app.

Q3 Where can I check out the HealthReach™ designated connected health devices?
A3 You can find out more information about the HealthReach™ designated connected health devices here or by visiting our stores .

Q4 Where can I buy the HealthReach™ designated connected health devices?
A4 You can buy the HealthReach™ designated connected health devices at our stores . There are currently over 30 locations across Hong Kong and it is easy for you to find one nearby.

Q5 Why are the HealthReach™ designated connected health devices more expensive than manual devices?
A5 The designated HealthReach™ connected health devices incorporate NFC and Bluetooth technologies and are therefore more expensive. These technologies enable "Tap to Go"(Available on NFC-enabled Android smartphones) proximity, triggering off the HealthReach™ app by a device and getting the app ready immediately to accept the measurement data from that device. This provides ease of use, ensuring all measured data are uploaded as well as stored on the app, and backed up in the cloud to eliminate human errors or omissions.

Q6 Are the HealthReach™ designated connected health devices certified?
A6 Yes, all HealthReach™ health devices are either FDA-approved or pending approval except the weight scale. All designated connected health devices are CE certified.

Q7 Can I buy the HealthReach™ designated connected health devices using credit card instalment?
A7 Yes, we support credit card instalment. You can find out more about the HealthReach™ connected health devices here or by visiting our stores .

Setup & Installation

Q1 How do I set up the app for the first time??
A1 We will assist you to complete the setup when you subscribe to HealthReach™ and purchase the HealthReach™ designated connected health devices.

Read the following steps if you are setting it up yourself:
1) Login to the HealthReach™ app with your username and password
2) Input your personal information to update your profile.
3) Pair up the connected health devices with the app. For details on pairing, you may refer to the below links:
- Pairing for Weight Scale and ECG Recorder

Q2 If I switch to another smartphone or accidentally delete the app, what should I do??
A2 You can follow the below steps to setup the service:
1) Download the HealthReach™ app again at App Store or Google Play
2) Login to the HealthReach™ app with your username and password
3) Pair up the connected health devices with the app and follow the on-screen setup procedures on the HealthReach™ app. Your previously measured data will be synchronised to the app.

Q3 Do I need to set up the connected health devices every time I take a measurement?
A3 No. You only need to set up the connected health devices for the first time. For subsequent measurements, simply just "Tap to Go" to start. Please refer to the following links for service demonstration.

- Blood Pressure Measurement
- Blood Glucose Measurement
- Weight Measurement
- ECG Measurement

General

Q1 Can more than one user share a single HealthReach™ app?
A1 No, each HealthReach™ app is designed for one user only.

Q2 Can more than one user share a single set of connected health device?
A2 Yes, our HealthReach™ Family Plan can support up to 4 users sharing a single set of connected health devices. But users should avoid measuring health data at the same time to ensure the health data is uploaded to the correct HealthReach™ user account.

Q3 How can I view my health data?
A3 Go to "History" in the HealthReach™ app to view your health data. Alternatively, you can log into your HealthReach™ account to view your health data via www.healthreach.com.hk.

Q4 Can I view my measurement history in graphical format to see my health trend(s)?
A4 Go to "History" and then turn your phone to landscape mode. Your measured data is then presented in graphical mode.

Q5 Can I use HealthReach™ while connected to a WiFi network?
A5 HealthReach™ can be used anywhere in the world on WiFi network or 3G / 4G network.

Q6 How much data will be incurred when using the app?
A6 The data consumption will vary for different scenarios. Generally, the measurement records uploaded to the cloud will consume around 20-80KB.

Q7 Does HealthReach™ work when I travel overseas?
A7 Yes, HealthReach™ works when you travel overseas. Please note that roaming data charges may be incurred if you are using roaming on a mobile network. Or, you may select to use HealthReach via WiFi.

Q8 Can my overseas relatives use HealthReach™ on their local cellular network?
A8 Yes, HealthReach™ service can work on overseas 3G/4G network.

Q9 Are there risks arising from using HealthReach™ or the connected health devices?
A9 HealthReach is a lifestyle management tool involving walking exercise, dietary regime and vital health sign measurements. Users should consult relevant professionals or clinicians for recommendations on these areas to fit their needs.

HealthReach™ Calendar & Reminders

Q1 I have a calendar on my phone already, why do I need the HealthReach™ Calendar?
A1 HealthReach™ Calendar is a separate calendar focusing on your exercise, dietary and medication regime, as well as medical appointments. It provides an easy reference and specific search for HealthReach-related events.

Q2 What are reminders?
A2 Reminders are automatic prompts with an alarm for all events entered into the HealthReach™ Calendar. Reminders fall under four categories:

1. Measurement
2. Medication
3. Medical appointment
4. Exercise

Please refer to this table for details.

Reminder (on screen) to user
Reminder Immediate At 15 mins., 2 hours and 24 hours before the appointment
Measurement
Medication
Appointment
Exercise

Q3 How to set up a reminder?
A3 Go to the HealthReach™ Calendar and select "Add Reminder". Select reminder type and input details, then press "Done" to confirm.

Q4 Why do I have to confirm that I have taken medication on the reminder each time?
A4 By doing this, HealthReach™ keeps a record of whether you have taken medication as scheduled.

If the HealthReach™ account owner has selected the alert option, failure by the user to confirm medication by pressing “ Ok ” on the pop-up reminder box within an hour of the appointed time will trigger the sending of SMS alerts to anyone designated by the HealthReach™ account owner. This enables family members to help and support you in this situation.

Q5 How do I set up the reminders so that registered family members and other individuals can receive alerts?
A5 HealthReach account owner can set up alerts at our stores

Q6 How can I delete the reminder event?
A6 Go to the HealthReach™ Calendar and select "Reminders". Select the reminder event you want to delete. Press "Edit" and then "Delete" to confirm.

Q7 Can I view my HealthReach™-related events on my smartphone calendar?
A7 Yes, by turning on the “ Import to Calendar ” button under the HealthReach™ Calendar, all HealthReach™-related events will be imported to your smartphone calendar. Once you update a specific event in the HealthReach™ Calendar, the change will also be updated automatically to your smartphone calendar. Please note that the feature is currently available on Android platform only.

Blood Pressure Measurement

Q1 How do I measure my blood pressure?
A1 You can click here or follow the on-screen instructions on the HealthReach™ app for blood pressure measurement.

Q2 Why can't I upload the data to my smartphone?
A2 Please check if the Bluetooth function on the device is switched to "On", if yes, please re-try the measurement. If problem persists, please visit our repair centres .

Q3 How do I know when I have to change the battery for the blood pressure monitor?
A3 There will be a low battery indicator shown on the screen of the blood pressure monitor.

Blood Glucose Measurement

Q1 How do I measure my blood glucose?
A1 You can click here or follow the on-screen instructions on the HealthReach™ app for blood glucose measurement.

Q2 Why can't I upload the data to my smartphone?
A2 Please check if the Bluetooth adaptor is connected properly to the blood glucose meter. If yes please re-try the measurement. If problem persists, please visit our repair centres .

Q3 How do I know when I have to change the battery for the blood glucose meter?
A3 There will be a low battery indicator shown on the screen of the blood glucose meter.

Q4 Where can I buy the test strip for the measurement? Are there specific brands that I should use?
A4 You can buy it at any registered drug store. You can refer to the device manual for the specific test strips compatible to your blood glucose meter.

ECG Measurement

Q1 How do I pair up the ECG recorder with my smartphone??
A1 You can click here or follow the on-screen instructions on the HealthReach™ app for the pairing.

Q2 How do I measure my ECG??
A2 You can click here or follow the on-screen instructions on the HealthReach™ app for ECG measurement.

Q3 Why can't I upload the data to my smartphone?
A3 When you make the measurement, hold the ECG recorder steadily and make sure you hear the second beep from the recorder before removing it. If problem persists, please visit our repair centres .

Q4 How do I know when I have to change the battery for the ECG recorder?
A4 There will be a low battery indicator shown on the screen of the ECG recorder.

Weight Measurement

Q1 What is BMI, and why and how does HealthReach™ calculate it?
A1 BMI stands for Body Mass Index and is a measurement or ratio of your body weight versus your height. BMI is an internationally recognised and objective standard for measuring obesity. Medical studies have indicated that obesity has been associated with an increased risk of heart disease, stroke, diabetes and chronic kidney disease. Your personalisation of the HealthReach™ app provides your BMI for your own reference.

Q2 How do I pair up the weight scale with my smartphone?
A2 You can click here or follow the on-screen instructions on the HealthReach™ app for pairing.

Q3 How do I know when I have to change the battery for the scale?
A3 There will be a low battery indicator shown on the screen of the weight scale.

Walk for Health & Route Planner

Q1 How do I choose the appropriate training programme for myself?
A1 Go to "Walk for Health" and select "Training Programme". Please consult your clinician before starting any exercise regime.

Q2 How do I plan a walking route?
A2 Go to "Route Planner" to plan your route with Google Maps. Click here to learn more.

Q3 Why are the "Walk for Health" walking programmes not catered for cardiac training?
A3 Walking is a convenient and effective way to exercise and helps control metabolic syndrome. Walking requires no special equipment and can be done anytime and almost anywhere, and can be easily adopted by individuals with active lifestyle. HealthReach™ currently does not provide cardiac training regime. To understand the benefits of walking, please see "Walking: Your steps to health " (Harvard Health Publication), “ The Benefits of Walking ” (America Heart Association) or “ Walking ” (MedicineNet.com).

Q4 Can I adjust the sensitivity of the pedometer?
A4 You can go to “ Pedometer Sensitivity ” under “ Personalisation ” and select “ High ” , “ Medium ” or “ Low ” based on your walking movement preference to adjust the pedometer sensitivity. (only available for Android users)

Calorie Reckoner

Q1 How do I use the Calorie Reckoner?
A1 Go to Calorie Reckoner and select food items/dishes and quantities. It will then automatically add up the calories of food/ dishes selected. The calorie count can be exported to "Walk for Health" to set the desired calorie burn.

Alerts

Q1 What are alerts?
A1 Alerts can be set up by the HealthReach™ account owner for the occurrence of the following events:
1. Vital health sign measurements exceed preset levels (immediate)
2. Omitted confirmation of medication by the user (an hour after the appointed time)
3. Missing scheduled measurement (an hour after the appointed time)
4. Edit measurement event alert (immediate)
5. Edit medication event alert (immediate)

When triggered, SMS alerts will be sent to anyone designated by the HealthReach™ account owner. Up to three recipients can be designated.

Please refer to this table for details:

SMS alert to up to 3 individuals designated by HealthReach™ account owner
Event Immediate After 1 hour
Measurement result exceeded preset level
Missing measurement
Missing medication
Edit measurement event alert
Edit medication event alert

Q2 How to set up alerts?
A2 Set up requires the HealthReach™ account owner to physically go to our stores . This can ensure only the owner himself/herself can do the setup and make changes to the alerts as his/her identity has to be confirmed face-to-face. Please consult a clinician for vital health sign measurement preset levels that are appropriate for the HealthReach™ user.

Q3 How can changes be made to the list of persons designated to receive the HealthReach™ alerts?
A3 The HealthReach™ account owner can make changes (add/amend/delete) at our stores

Q4 Why does the setting up of alerts require a visit to a SmarTone store?
A4 Only the HealthReach™ account owner has the right to set up alerts or make changes to the preset levels and his/her identity has to be confirmed face-to-face.

Security & Privacy

Q1 How does HealthReach™ keep my information safe?
A1 Users can select the login security method on the app from short password (6-digits) or a full login and password credential. Access on the web requires full login and password credential. Data security in cloud is encrypted AES 256 for maximum security.

Q2 Am I the only person who can view my health data?
A2 The HealthReach™ user can give his/ her login credential/ password to anyone who can then view his/her health data on www.healthreach.com.hk . On an ad hoc basis, the user may send a 24-hour passcode to another person enabling that person to access the user’s health data on www.healthreach.com.hk within that time frame.

Q3 Do my registered family members and other individuals have a set of login credentials to access my health data?
A3 No, but the HealthReach™ account owner may disclose the login credential/ password to whom he/she wishes.

Q4 How much information can my registered family members and other individuals access?
A4 Once logged in successfully to a HealthReach™ account, all the account's data can be accessed.

Q5 How long will my health data be stored in the app and Cloud for?
A5 Your health data from the latest 3 calendar months are stored on the app. Up to 10 years of health data stored in your HealthReach™ designated cloud account can be accessed via www.healthreach.com.hk after login.

Q6 How can I update my personal info on the app?
A6 Go to 'Personal Information' under 'Personalisation'.

Q7 What if I forget my username and/or password?
A7 You may select 'Forgot username and/or password?' on the login screen and follow the procedure.

Q8 What is the Google Drive account designated for HealthReach™ for ?
A8 The account is used for storing your measured health data and walking exercise records.

Q9 Can I save my other personal files to the same Google Drive account?
A9 This HealthReach™ designated Google drive account is set up for the service ’ s record storage only. To do otherwise might interfere with HealthReach™ record keeping and disable HealthReach™ access.

Q10 Can I change my Google Drive account password?
A10 Yes, you can change your Google Drive account password anytime. Please put your password in a safe place and don't disclose it.

Devices Support

Q1 How can I get answers to questions on using the HealthReach™ app or connected health devices?
A1 You may refer to the below links for service demonstration or email us at enquiries@healthreach.com.hk

- Blood Pressure Measurement
- Blood Glucose Measurement
- Weight Measurement
- ECG Measurement
- Walk for Health and Calorie Reckoner
- HealthReach™ Calendar

Q2 What do I do when the connected health device breaks down?
A2 Please bring your connected health device with the purchase invoice and visit our repair centres .

Q3 What is the warranty for the connected health devices?
A3 The connected health devices offer 1-year warranty from the date of purchase.

About HealthReach™

Q1 What is the connection between HealthReach™ and SmarTone?
A1 For the HealthReach™ app, Connected Health Limited has appointed SmarTone as an stores to sell the HealthReach™ designated connected health devices and service subscription. Connected Health Limited is a SmarTone company.

Q2 Is HealthReach™ certified as a health service?
A2 HealthReach is a lifestyle management tool involving walking exercise, dietary regime and vital health sign measurements. Users should consult relevant professionals or clinicians for recommendations on these areas to fit their needs.