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Payment Methods

Settle your bills with autopay. It’s more convenient and you can earn points on your credit card. Register now for credit card autopay. Other payment methods are also available.

Autopay

To settle your bills using credit card autopay*, simply submit a completed authorisation form to one of our stores. Credit card autopay will come into effect on your next bill.

Download the registration form here: credit card account


Phone / Internet banking

To make a payment via 24-hour phone banking and Internet banking services from HSBC or Hang Seng Bank, just follow the on-screen instructions and enter your phone or fax number to complete the transaction.

As it may take 2 working days for your payment to process, please allow sufficient processing time before payment due date.

PPS

  • Bill payment by phone: 18031
  • SmarTone PPS Merchant Code: 30
  • PPS Enquiries: 900-00-222-329

A minimum of HK$100 per transaction is required. As it may take 2 working days for your payment to process, please allow sufficient processing time before payment due date.

ATM

  • HSBC / Hang Seng Bank - "Bill Payment Service"
  • Jetco - "JetPayment"

Choose “Bill Payment” and then select “SmarTone”. Simply follow the on-screen instructions to key in your phone or fax number and the total amount due.

Payments made through Jetco and HSBC / Hang Seng Bank will take 30 minutes and 2 working days respectively to process. Please allow sufficient processing time before payment due date.

Voucher

Vouchers range in value from HK$50 to HK$500. Buy them at any SmarTone store or at over 900 designated authorised resellers showing the SmarTone logo. Simply follow the steps printed on the back of the voucher. The value will be instantly loaded to your account.

At SmarTone stores

Payment by cash, EPS or credit card will be accepted at selected stores.

  • "HomePhone+", the system will automatically credit your account with HK$300 when your total account balance falls below HK$100.