Phones
Connected Devices
Service Plans
Prepaid
Roaming & IDD

Virtual WiFi Egg
(Previously known as Roaming Data Day Plan Lite)

Q1: Is the Virtual WiFi Egg available to all customers?
A1:

Virtual WiFi Egg is available to all SmarTone customers with a monthly service plan subscription.

Q2: Does Virtual WiFi Egg cover all kinds of data usage?
A2:

Virtual WiFi Egg can be used for email, apps, browsing, VoIP and tethering, but excludes peer-to-peer applications, FTP file sharing and webcam applications.

Q3: How is a day defined for Virtual WiFi Egg?
A3:

A day is defined as 00:00 to 23:59 local time of the visited destination.

Q4: Which phones or tablets support Virtual WiFi Egg?
A4:

Virtual WiFi Egg can be used on all smartphones, tablets or iPads.

Q5: If I have activated the Virtual WiFi Egg but did not use any roaming data, will I still be charged?
A5:

No. You will not be charged. The daily rate will only be incurred once you start using roaming data.

Q6: Do I automatically enjoy the fixed daily rates of Virtual WiFi Egg if I have already activated data roaming service?
A6:

To enjoy the fixed daily rates, you have to activate Virtual WiFi Egg. Otherwise standard roaming data charges will be incurred.

Q7: As a Virtual WiFi Egg user, can I continue to use roaming data when my daily data usage reaches 300MB?
A7:

Yes. When daily data usage reaches 300MB, the data speed will be set at up to 128kbps while you continue to enjoy data roaming. The speed adjustment of 128kbps will cease to apply when a new roaming data day charge commences at 00:00 local time of the visited destination.

Q8: Why should I use the Virtual WiFi Egg instead of pocket Wi-Fi?
A8:

Virtual WiFi Egg gives you all the benefits of traditional WiFi egg without any of its hassles:

  • Low fixed daily service fee and freely enjoy data roaming*with no need to rent or return the WiFi egg each time you travel
  • Convenient data sharing among travel companions
  • Covers popular Asian destinations include China, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and even Australia and New Zealand
  • Fixed daily rate – guarantee no data roaming bill shock
  • Only pay for the days you actually use instead of having to be bind by the set number of days of traditional wifi egg, so no wastage
  • Quality assurance from SmarTone – partners with high quality overseas mobile service providers
  • Activate the service once and Virtual WiFi Egg will be available for your use once you reach your destinations

* When daily data usage reaches 300MB, the data speed will be set up to 128kbps while you continue to enjoy data roaming