Phones
Connected Devices
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Roaming & IDD

Special Promotions




Terms and Conditions for this Offer

    SuperCare Family Plans
  • All local data and voice usage will be shared between all SIM Cards under the plan. The accumulated usage of all SIM Cards will be counted towards the usage of the plan.
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge and standard roaming data charge apply when roaming. Please ask our store assistants ozr visit our website for details.
  • SIM Only SuperCare Family Plans are not applicable to 2G phones / connected devices or any phones / connected devices which has manually opted for 2G network. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions whzich may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Plans cannot be used in conjunction with FUP Unlimited Data, Multi-SIM and Tag-On SIM Plans.
  • If the registered mobile number of the plan is terminated/disconnected or changes to a non-specified plan for whatever reason, all SIMs under the plan will be terminated automatically at the same time.
  • Subject to relevant terms and conditions. Please refer to T&C-T276  for details.

  • Extra Double-up Data Offer
  • Only available to customers who newly subscribe to the SuperCare Family Plans.
  • Customers can enjoy extra double-up local data in the first 6 bill months within the contract period. The extra local data is equivalent to the local data allowance of the service plan at the time of subscription. The extra local data under this offer will be forfeited if the Customer changes to other service plans.
  • Each service plan is entitled to the offer once only.
  • The offer has cannot be exchanged for cash and cannot be used in conjunction with other offers.
  • All promotions and services above are subject to relevant terms and conditions. 

  • SuperCare Smartphone Plans:
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • SIM Only SuperCare Smartphone Plans are not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Subject to relevant terms and conditions. Please refer to T&C-T263  for details.

  • Family Plan Subscriber Specials Offer:
  • Only applicable to new customers / existing customers with a new subscription or designated existing customers.
  • A designated service plan with contract subscription is required.
  • Flexi–switch is not eligible for this offer.
  • Customers can enjoy Handset Credit Offer worth HK$1,000 to purchase designated handset and 81,000 reward-U points (available for the redemption of 1 round trip HK Express regular scheduled flight ticket to Thailand / Vietnam or other South East Asia destinations) or The Royal Garden Hotel Premium Dining Gift Voucher worth up to HK$880 or Data Roaming Dollars worth HK$1,000 upon a contract subscription of a designated SIM Only SuperCare Family Plan (6GB/10GB). Eligible HSBC Credit Card Cardholders will be entitled to enjoy a free wireless charger convertible.
  • Customers can enjoy Handset Credit Offer worth HK$1,000 to purchase designated handset and 156,000 reward-U points (available for the redemption of 1 round trip HK Express regular scheduled flight ticket to Japan / Korea or other destinations) or The Royal Garden Hotel Premium Dining Gift Voucher worth up to HK$1,320 or Data Roaming Dollars worth HK$1,500 upon a contract subscription of a designated SIM Only SuperCare Family Plan (20GB). Eligible HSBC Credit Card Cardholders will be entitled to enjoy a free wireless charger convertible.
  • Each plan will be entitled to one designated handset and entitled the offer once only.
  • The credit is valid for 30 days from the date of activating their service under the contract subscription. Any unused credit will be forfeited upon expiry.

  • Subscriber Specials Offer:
  • Only applicable to new customers / existing customers with a new subscription or designated existing customers.
  • A designated service plan with contract subscription is required.
  • Flexi–switch is not eligible for this offer.
  • Customers can enjoy Handset Credit Offer worth HK$1,000 to purchase designated handset and 
     
    68,000 reward-U points (available for the redemption of 1 round trip HK Express regular scheduled flight ticket to China / Taiwan or other Greater China destinations) or The Royal Garden Hotel Premium Dining Gift Voucher worth up to HK$650 or Data Roaming Dollars worth HK$800 upon a contract subscription of a designated SIM Only SuperCare Smartphone Plan (6GB). Eligible HSBC Credit Card Cardholders will be entitled to enjoy extra 2GB local data in the first 12 bill months within the contract period.
  • Customers can enjoy Handset Credit Offer worth HK$1,000 to purchase designated handset and 81,000 reward-U points (available for the redemption of 1 round trip HK Express regular scheduled flight ticket to Thailand / Vietnam or other South East Asia destinations) or The Royal Garden Hotel Premium Dining Gift Voucher worth up to HK$880 or Data Roaming Dollars worth HK$1,000 upon a contract subscription of a designated SIM Only SuperCare Smartphone Plan (6GB) with FUP Unlimited Data at the same time. Eligible HSBC Credit Card Cardholders will be entitled to enjoy extra 2GB local data in the first 12 bill months within the contract period and a free wireless charger convertible.
  • Each plan will be entitled to one designated handset and entitled the offer once only.
  • The credit is valid for 30 days from the date of activating their service under the contract subscription. Any unused credit will be forfeited upon expiry.

  • Handset Credit Offer:
  • The credit under the above offers is only applicable to the purchase of designated smartphones at the Company’s stores. The Handset Credit Offer provides smartphones at a discount on the prevailing SmarTone Standalone Handset Price. The credit is limited to one transaction only; and any unused credit will not be refunded.
  • The available smartphones will be updated and amended from time to time. For details, please ask our store assistants.
  • Customers who purchase the designated smartphones can enjoy 12 months’ SmarTone Screen Replace™ for free.
  • If the customers change to other service plans after using the credit(s), the Company has the right to charge the full amount of the used credit(s) without prior notice.

  • The Royal Garden Hotel Premium Dining Gift Voucher:
  • The Voucher is only applicable to designated restaurant with selected set menu; the choices available depend on the service plan selected. Use of the Voucher is subject by the relevant merchant’s terms and conditions, please ask the relevant merchant for assistance.
  • The Company makes no representations or warranties and disclaims all liability for the quality and availability of the products, services, or information provided by the merchants.
  • Customers will receive SMS and E-mail notification from the date of activating their service under the contract subscription. For redemption details, please refer to E-mail notification.
  • The Voucher valid until 30th November 2017 from the date of activating their service under the contract subscription. Any unused Voucher will be forfeited upon expiry.

  • reward-U points:
  • Customers must successfully register as a reward-U member to claim and use the points.
  • The points are valid for 3 years from the date of conversion.
  • The reward-U points can be redeemed the tickets only for regular scheduled flights operated and marketed by HK Express and are not applicable to other charges (including but not limited to taxes and fuel surcharges). The number of reward-U points required to redeem the HK Express flight tickets is based on the published base fare at the time of booking and is subject to change from time to time. The information displayed on the reward-U webpage shall be final. 
  • Reward flight tickets redemption with the points is subject to availability. Use of the points is subject to the relevant merchant’s terms and conditions, please ask the relevant merchant for assistance.
  • The Company makes no representations or warranties and disclaims all liability for the quality and availability of the products, services, or information provided by the merchant.
  • Customers will receive SMS and the points redemption code via email notification after the date of service activation under the contract subscription. For redemption details, please refer to the email.
  • The points redemption code is valid for 60 days from the issue date of the email. Any unused code will be forfeited upon expiry.
  • Each contract subscription is entitled to the offer once only.
  • The points redemption code is limited to one transaction only.
  • Customers should be responsible for the maintenance and use of the points redemption code. The Company is not responsible for any loss incurred from stolen or loss of the points redemption code.

  • Data Roaming Dollars:
  • Data Roaming Dollars is only applicable to "Upgraded" Roaming Data Day Plan or Virtual WiFi Egg usage.
  • Daily rate of "Upgraded" Roaming Data Day Plan/Virtual WiFi Egg will be deducted from Data Roaming Dollars in first use first serve basis.
  • If the Customer has free entitlement(s), this offer will be applied after the free entitlement(s) are used up.
  • Data Roaming Dollars are valid until 28th February 2018 from the date of activating their service under the contract subscription. All remaining dollar will be voided upon expiry.
  • After all the Data Roaming Dollars is used up, subsequent roaming data usage will be charged according to the "Upgraded" Roaming Data Day Plan / Virtual WiFi Egg daily rate subscribed by the customer.

  • HSBC Credit Card Cardholder Extra Reward:
  • The promotional period is from 5th May to 31st July 2017 (both dates inclusive).
  • Customers are required to use the eligible HSBC Credit Card to subscribe designated SIM Only Plan and purchase designated handset; settle the monthly fee and related service fee through autopay with the same HSBC Credit Card in order to enjoy extra 2GB local data in first 12 bill months and/or free SAMSUNG Wireless Charger Convertible during the promotional period.
  • This promotion applies to customers holding any Hong Kong Dollar personal primary, combined additional, separate additional credit cards or UnionPay Dual Currency Credit Cards (applicable to Hong Kong Dollar sub-account only) issued by The Hongkong and Shanghai Banking Corporation Limited in Hong Kong (and its successors and assigns) (each an “Eligible Credit Card”). An Eligible Credit Card must be used for payment to enjoy the Offers during the Promotional Period.
  • The Offer is subject to a quota and only available on a first-come-first-served basis and while stocks last. The Company reserves the right to offer an alternative gift of equivalent or approximate value without prior notice.
  • If customers fail to use an Eligible Credit Card for autopay after enjoying the Offer, the Company has the right to charge the difference between the Offer and the SmarTone Standalone Handset Price without prior notice.
  • The Company and The Hongkong and Shanghai Banking Corporation Limited reserve the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • In case of any disputes, the decision of The Company and The Hongkong and Shanghai Banking Corporation Limited and the Merchant shall be final.
  • In the event of inconsistency between the English and the Chinese versionof these terms and conditions, the English version shall prevail.

  • FUP Unlimited Data :
  • Only available to customers who have subscribed to a designated SuperCare Smartphone Plan with handset subscription (6GB).
  • Customers opting for FUP Unlimited Data, the contract end date will be the same as the SuperCare Smartphone Plan with handset subscription.
  • FUP Unlimited Data cannot be used in conjuction with Multi-SIM Plan, Tag-On SIM Plan and 10GB Add-on Local Data Plan.
  • Free WiFi service:
    i) Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.
    ii) Free WiFi service will be terminated if the Customer changes to other service plan.
    iii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
    iv) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited  in Hong Kong only.
    vi) WiFi FAQ
  • FUP Unlimited Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
  • Subject to relevant terms and conditions. Please refer to T&C-T249 for details.

  • General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.