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Home       Broadband & Home Service       HomePhone+
Enjoy Versatile and Caring Services from just $48/month

FREE

Call Management Services

No Installation Fees

7-day
FREE TRIAL

Existing Home Phone
Number Port-in Available

Applicable to Existing Home Phone or HomePhone+*

*Required designated home phone connector and to connect to designated VoLTE Access Device.

Versatile Home Telephone Services
Caller Display*
Displays the name of the caller if their number is saved in your phonebook.
Call Waiting*
Never miss a call even during another one.
Call Forwarding
Forward all calls to any local phone number you specify.
Conference Call*
Connect to a local call, IDD long distance call or internet call during a call, and have a conference call with up to 5 people from anywhere in the world.

*The application of the above service is subject to the home phone model.

Intercepts from the Source to Prevent Junk Calls
  • A simple and convenient way to intercept junk calls from the source at mobile network, with no setups. Local and overseas calls, including those without caller ID, will not reach your phone
  • The database is updated regularly to effectively intercept junk calls
  • Users can easily report junk calls, including those without caller ID
A Range of Customisable Blocking Features
  • Personal Blacklist
    • Personalised list that blocks the numbers you don't want to hear from
  • Personal Whitelist
    • By activating this feature, you will only receive calls from your white list, while all other calls will be forwarded to voicemail
  • Bar Withheld Numbers
    • Block local and international calls with a hidden caller ID^
  • Unbar Junk Callers
    • To make sure you receive specific calls from particular agents or companies, add them to “Unbar Junk Callers”
    • The caller ID of some international calls may be hidden due to the IDD setting of the overseas provider.
Monthly Plan
 
Port-In Number New Number
 
HK$48/Month^
24-month
Contract
Plan Details
FREE Call Management Services (including Caller ID Display*, Call Waiting*, Call Forwarding, Voice Mail and Conference Calling*)
7-day FREE TRIAL
Flexible Service Activation: Select your preferred activation date within a 180-day period
Earn 1 The Point bonus point automatically with $2 eligible spending

^ The offer is only applicable to customer who port-in his fixed-line number for fixed telecommunication network services. This special monthly fee offer is based on the original service plan monthly fee HK$68 after credit of a designated monthly rebate HK$20 to the customer’s account within contract period. Customer is required to register the service on a 24 months’ contract subscription.

*The application of the above service is subject to the home phone model.


Value-added Services

Connecting Tone
HK$20/month

(Includes 1 connecting tone change)
HK$5 / each additional tone change

Exclusive Privileges

Home 5G Broadband Offer 

Enjoy monthly $20 service fee rebate for subscription with the Home 5G Broadband Plan​.

Limited time

New offers

HK$58/Month*
24-month
Contract
Plan Details
FREE Call Management Services (including Caller ID Display*, Call Waiting*, Call Forwarding, Voice Mail and Conference Calling*)
7-day FREE TRIAL
Flexible Service Activation: Select your preferred activation date within a 180-day period
Earn 1 The Point bonus point automatically with $2 eligible spending

*This special monthly fee offer is based on the original service plan monthly fee HK$68 after credit of a designated monthly rebate HK$10 to the customer’s account within contract period. Customer is required to register the service on a 24 months’ contract subscription.

*The application of the above service is subject to the home phone model.


Value-added Services

Connecting Tone
HK$20/month

(Includes 1 connecting tone change)
HK$5 / each additional tone change

Frequently Asked Questions

Can I carry over my existing telephone number to HomePhone+ Service?
Yes. You can carry over your number to HomePhone+. We will liaise with your current operator to carry over your number on the date you specified, and you don’t have to inform them yourself. If all the information is complete, your number can be successfully carried over in as early as 7 working days (from 9am to 11am) under normal circumstances.
How to install my home phone?
Please insert the SIM card into the Access Device and connect your home phone to it. It's a simple plug-and-play process, eliminating installation time. For detailed instructions, please refer to the Quick Start Guide. The HomePhone+ service is compatible with designated home phone connectors. For inquiries, please contact us.
How can I know if the HomePhone+ service is compatible with my home phone?
HomePhone+ service supports telephones with RJ11 connector (click here for reference) , which is commonly used in Hong Kong. If a DECT phone is used, it must be certified by the Communications Authority (OFCA) for use in Hong Kong, please click here or details.
How to use the call management services?
Please refer to the Quick Start Guide for details.
If I move to a new address, will I still be able to use the telephone service?

Yes. Please call our service hotline at 1-839-839 or visit our stores to arrange the relocation service at least one day before your moving date. Relocation charges may apply, please click here for the charges.



Technical Support

The power LED indicator on the Access Device is off, what should I do?
Please check if the Access Device is correctly connected to the power socket to ensure there is power supply for the Access Device. If the problem persists, please call our service hotline 1-839-839.
The network status LED indicator on Access Device is red, what should I do?
Please check if the HomePhone+ Service’s SIM card has been inserted into the SIM card slot, which is at the bottom of the device. If the problem persists, press and hold the reset button at the back of the device while it is powered on until the indicator starts flashing and is reset to factory default settings. Then, please try the network connection again. If the problem persists, please call our service hotline 1-839-839.
My telephone cannot be connected, what should I do?
Please check if the HomePhone+ Service’s SIM card has been inserted into the SIM card slot, which is at the bottom of the device, and please ensure the telephone is properly connected to the Access Device. You can also try restarting the Access Device and your telephone. If the problem persists, please call our service hotline 1-839-839.


Attentive service and support

24x7 Support to Resolve Problems Anytime

Whether it’s voice or technical issues, or HomePhone+ service plan enquiries, WhatsApp or call our specialists at 1-839-839 anytime for instant solutions!

RJ11 Port

RJ11 Phone Cable

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