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News
Release |
SmarTone’s
Excellent Customer Service Validated by Regional Awards
(4 April 2003, Hong Kong)
–
SmarTone
Mobile Communications Limited
today announced the winning of three
awards from
the Asia Pacific Customer Service Consortium (“APCSC”):
-
“Customer
Relationship Excellence - Outstanding
Achievement”,
-
“Call
Center of the Year (for Telecommunications)”, and
-
“Customer
Service Professional of the Year”.
Mr. Douglas Li, Chief Executive Officer of SmarTone said, “Customer service is one of the three pillars of SmarTone’s business. SmarTone continues to receive industry-wide recognition in Hong Kong for best customer service, beating all other mobile operators in winning numerous major industry and service awards. We are highly honoured to receive the awards from the APCSC, elevating the recognition of our excellence in customer service to regional level beyond Hong Kong."
Mr. Jason Chu, Chairman of
the APCSC said, “The Customer
Relationship Excellence (CRE) awards have been
running in the United States and Australia for many years. This is the first
time that APCSC has launched the awards in Asia Pacific. Highly
impressed by SmarTone’s world-class service quality, the APCSC is pleased to
announce SmarTone as the overall winner of the 2002 CRE Awards, winning the
‘Customer
Relationship Excellence - Outstanding Achievement’ amongst
20 corporate
candidates in the region.”
“The objective of the APCSC is to promote customer relationship as a core business value across Asia Pacific and to recognise companies and individuals that have contributed to the success of both their customers and the organizations that they serve,” added Mr. Chu.
SmarTone’s
call center was nominated as “Call
Center of the Year (for Telecommunications)” for utilising innovative methods,
metrics and ideas to provide quality support to customers with strong business
performance. Moreover,
SmarTone’s nominated staff was awarded “Customer Service Professional of the Year” for her
exceptional customer service skills and a passion for ensuring customer
satisfaction is achieved or exceeded at each and every
contact.
The
APCSC’s acknowledgement adds to a growing number of awards that SmarTone has
already won*. Other
notable achievement of SmarTone includes the winning of the Best Team
Performance Award for the second year running at the 2002 Service and Courtesy
Award presented by the Hong Kong Retail Management Association (“HKRMA”), the
leading authoritative body representing the whole retail industry in Hong
Kong. This unprecedented record in
this competition reflects the broad consistent high standard achieved by
SmarTone’s whole front-line team.
*
Recent
retail and service industry awards won by SmarTone
include:
|
April
2003 |
35th Distinguished
Salesperson Award of the Hong Kong Management Association
|
|
|
|
|
|
|
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April
2003 |
Customer Relationship
Excellence Awards of Asia Pacific Customer Service Consortium
|
|
|
·
2002 Customer Relationship
Excellence - Outstanding
Achievement ·
2002 Call Center of
the Year (Telecommunications) ·
2002 Customer Service
Professional of the Year |
|
|
|
|
|
|
|
March 2003 |
Mystery
Shoppers Programme of the Hong Kong Retail Management Association
|
|
|
·
Service Category Leader under the Electronic
& Electrical Appliances /
Telecommunications Category (November 2002 to January
2003) |
|
|
|
|
|
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November
2002 |
Mystery
Shoppers Programme of the Hong Kong Retail Management Association
|
|
|
·
Service Retailer
of the Year 2002 under the Electronic & Electrical Appliances /
Telecommunications Category |
|
|
|
|
|
|
|
October
2002 |
2002 Service
and Courtesy Award of the Hong Kong Retail Management Association
|
|
|
·
Special Award - Best
Team Performance ·
Junior Frontline
Level - Specialty Stores Category Award |
|
|
|
|
|
|
|
October
2002 |
Hong Kong Call Center
Awards of Hong Kong Call Center Association
|
|
|
·
Call Center Team
Leader - Silver Award ·
Call Center Team
Leader - Bronze
Award ·
Call
Center Professional - Bronze Award |
|
|
|
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|
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June
2002 |
34th
Distinguished Salesperson Award of the Hong Kong Management
Association |
|
|
|
|
|
|
|
March
2002 |
Mystery Shoppers
Programme of the Hong Kong Retail Management Association
|
|
|
·
Service Category
Leader under the Electronic & Electrical Appliances /
Telecommunications Category (November 2001 to January
2002) |
|
|
|
|
|
|
|
October
2001 |
2001 Service and
Courtesy Award of the Hong Kong Retail Management Association
|
|
|
·
Special Award - Best
Team Performance
·
Supervisory Level -
Specialty Stores Category Award |
|
|
|
|
|
|
|
June
2001 |
33rd
Distinguished Salesperson Award of the Hong Kong Management
Association |
|
|
|
|
|
|
|
June
2000 |
32nd
Distinguished Salesperson Award of the Hong Kong Management
Association |
###
About
SmarTone
Established
in 1992, SmarTone is a leading provider of mobile communications services in
Hong Kong. It is a customer-oriented company
and aims to bring its customers closer to the people, the information and the
entertainment that is important to them and, through this, to generate greater
shareholders’ value.
With
our strong technological heritage and deep commitment to quality service,
we intend to bring our customers into the new world of 2.5G/3G mobile infotainment
and media. With a clear focus on customer needs, we have marketed numerous
compelling services, which deliver substantial benefits to our customers —
recent branded offerings include
,
,
,
,
and 
.
We
were the first operator to launch GSM mobile services in Asia in 1993 and the
first in Hong Kong to introduce automatic international roaming. We were the
first in the world to implement Enhanced Full Rate technology in our network in
1997, greatly improving voice quality for our customers. We were the first in
Hong Kong to pilot launch GPRS in 1999.
SmarTone
(SEHK: 0315) has been publicly listed in Hong Kong since 1996. The Company’s
major shareholder is Sun Hung Kai Properties Limited (holding
about 51%).
Website address: http://www.smartone.com.hk
For further
information, please contact:
|
Ms. Helen
Kwan Head of Corporate
Communications Email: helen_kwan@hksmartone.com |
Ms. Eleanor Chan
Senior Executive - Corporate Email: eleanor_chan@hksmartone.com |